SUPPORTER INFORMATION: WEST HAM UNITED V BURNLEY (2024)

Main Club Sponsor

TICKETS

SHOP

Information for supporters travelling to the London Stadium

2024-03-07T17:00:00.000Z

SUPPORTER INFORMATION: WEST HAM UNITED V BURNLEY (2024)

Information for supporters travelling to the London Stadium

2024-03-07T17:00:00.000Z

Information for supporters travelling to the London Stadium

Burnley pay a visit to West Ham United on Sunday afternoon.

For any ticketing issues or information, please contact the Burnley FC Ticket Office on 01282 446800 and select option 1 or email ticketoffice@burnleyfc.com.

Please note that all duplicate ticket requests will need to be emailed from the visiting Club.

Visiting supporters may be asked to show photo ID on matchday, this is to ensure that any ticket collections or duplicates are for use of the named ticket holder.

If you cannot provide any photo ID, you may not be provided with support for collections or duplicate ticket requests. Please ensure you always follow stewards’ advice. Visiting supporters will be able to collect their tickets from window 20 at the Ticket Office.

Address: London Stadium, Queen Elizabeth, Olympic Park, London, E20 2ST

By Car

As London Stadium is a green stadium and a public transport destination, West Ham United are unable to offer public car parking. It is advised that supporters arrive via the many public transport routes available.

Accessible Parking

West Ham United have provision for 49 accessible parking spaces, including six bays for visiting supporters. Any visiting supporters wishing to enquire about accessible parking on matchday, can contact accessibility@westhamunited.co.uk for further advice.

By Train

The quickest way to get to London Stadium is to walk from Stratford Station following the signposted routes.

Stratford Station is served by National Rail services operated by Greater Anglia and c2c and London Overground, Docklands Light Railway and London Underground Jubilee and Central line services.

Stratford International Station is served by South Eastern Trains services.

For more information visit National Rail and Transport for London.

By Bus

Stratford Bus Station and Stratford City Bus Station are in close proximity to Stratford Station. Buses that run to these stations are numbers 25, 86, 97, 104, 108, 158, 241, 257, 262, 276, 308, 425, 473 and D8.

By Coach

The location of the Visiting Supporters Coach Park will be communicated between the clubs in the week leading up to the game. West Ham United provides an Accessible Shuttle Bus service to and from the stadium for any supporters with access requirements. To enquire about using the shuttle bus service contact accessibility@westhamunited.co.uk.

Entering the Stadium

Fans will be greeted by West Ham United Supporter Liaison Officers (SLOs) and stewards on arrival to London Stadium. SLOs will offer support and assistance with any questions you may have.

Security and bag searches will take place on all bridges leading to the stadium. You may be requested to open your own bag to allow it to be searched. Each bridge will have a dedicated lane for accessibility supporters.

We strongly encourage all supporters to arrive early at the stadium to avoid missing kick-off. Supporters will be able to access the Stadium Island, with Club London hospitality Entrance B opening 2 hours and 30 minutes and general admission turnstiles opening 1 hours and 30 minutes before kick-off.

Once arriving at turnstile D, supporters will be required to scan their ticket either on their electronic device or as a paper ticket. If using a paper ticket, supporters will need to align the barcode with the scanner which will allow them access through the gate.

Stewards and Ticket Office staff will be on hand to assist supporters with any access requirements. They will try and resolve any issues at the turnstiles to reduce the number of supporters moving around the Stadium Island and prevent unnecessary visits to the Ticket Office.

Should you require any assistance before entering the ground, the West Ham’s matchday Supporter Liaison Officers (SLOs) are positioned at train stations, bridges, and on the Stadium Island to provide directions, offer support and note any feedback from supporters on matchday. You will find SLO information points outside of the stadium opposite turnstiles G, H, D (visiting supporters’ turnstile).

You can access the London Stadium Map here.

Bag Policy

London Stadium's bag policy discourages all supporters from bringing bags unless absolutely necessary. If you do need to bring a bag with you, please arrive early and allow plenty of time to accommodate a full search before entry. Large items of baggage, and luggage, are not permitted. Please be aware that there are not locker facilities for supporters to store their items during their visit.

In line with London Stadium’s Ground Regulations, large bags such as holdalls or suitcases will not be permitted into the ground. We would encourage supporters to avoid bringing bags, or only bring bags no larger than A4 in size where necessary. All bags will be subject to search before being permitted into London Stadium, and you may be asked to open your bag at the search points to allow searches to take place while keeping your distance.

London Stadium currently operates a 100% searching policy meaning all supporters and their belongings are subject to search for the safety and security of all attending the match. Bags will be subject to security checks as determined by stadium staff in their reasonable discretion, including on entry and exit and all approved bags are subject to additional inspections within the stadium.

Fans with medical bags or items they have to carry with them must be searched and we do advise to arrive early to avoid inconvenience and delays. For any enquiries around medication, contact accessibility@westhamunited.co.uk or call 0333 030 1966 and press option 1.

Flags/Banners

Should you wish to have your flag inside the stadium, please contact the Supporter Services team at West Ham United at least 48 hours prior to the game with your request. They can be contacted on supporterservices@westhamunited.co.uk.

You will need to provide a photo of the flag design, along with the size/dimensions of the flag and confirmation of the fire safety certificate.

Please note that all flags should meet the following criteria:

· The flag/banner is manufactured to British Standards and has been certified as fire retardant.

· The flag/banner is no larger than two metres by two metres (discretion may be shown provided there is space inside the stadium and where the flag is stored seasonally by the Supporter Services team).

· The banner is displayed in a suitable location and does not obstruct branding, LED panels or seats in use.

· The content of the banner is not derogatory, nor should it contain any language or wording deemed to be potentially inflammatory or offensive to any individual or group. Additionally, defamatory, political or offensive slogans will not be permitted.

· Kindly note that flag poles are not permitted inside the stadium, no matter what size or length the flag/pole is.

Should you arrive at London Stadium and the flag does not fall under the above guidelines, or you have not gained prior permission from Supporter Services, the flag will be denied entry or removed.

CCTV

CCTV and Body Worn Cameras are in use in all areas and London Stadium may use, or pass to the police or other relevant authority, any recordings for use in any proceedings to ensure the safety and security of all visitors subject to GDPR control measures.

Reporting Poor Behaviour

West Ham United has a zero-tolerance policy towards abusive or anti-social behaviour in any form. To report an incident or a concern on matchday please notify the nearest steward or use the SMS reporting service by texting ‘SUPPORT’ to 83121.

Text messages are treated in the strictest confidence and it is better for staff to monitor the situation as it is happening, to be able to take action at the time of it occurring.

For further details on Ground Regulations, Safety and Security at London Stadium, please click here.

Smoking

Smoking inside London Stadium is strictly forbidden and will result in ejection from the stadium. The use of e-cigarettes is also forbidden within the stadium.

Alcohol

Alcohol may not be consumed in view of the pitch at Association Football Matches. No alcohol may leave the island site.

Cashless Stadium

The stadium will be completely cashless, no cash will be accepted anywhere inside the ground. Please ensure you bring a contactless method of payment with you. All kiosks accept Google and Apple Pay.

Visiting Supporters Pubs

West Ham United does not have any specific away pubs for visiting supporters, however, any travelling fans should head to Central London for all the pubs and bars.

Leaving the Stadium

The area outside of turnstile D (visiting supporters’ turnstiles) is exclusively available to away supporters after the match. This zone is in place for the safety of all supporters and to enable all supporters to leave the stadium via designated routes to train stations and the visiting supporters’ coach park.

Lift access is available directly outside the visiting supporters’ section on Bridge 4 onto Marshgate Lane.

Lost Property

If you have lost an item of property on matchday, please speak to your nearest SLO or steward, who wherever possible will search for an item in order to reunite you on the day.

Where this is not possible, the SLO or steward will take an incident report and pass it to the Supporter Services team following the match.

Burnley Football Club wish to take the opportunity to remind all supporters travelling to the match on Sunday and in the future, that the club is committed to the standards, values and expectations set out by our internal values, the Premier League, the Football Association and Kick It Out.

Burnley FC is One Club for All and we pride ourselves on being open, diverse and welcoming to everyone. Discrimination has no place in football, and we have a zero-tolerance approach to any supporter found breaching our Supporter Code of Conduct.

We will not tolerate any form of hate speech, offensive chanting or discriminatory behaviour, whether physical or verbal, from any supporters at home, away; while travelling to or from club matches or events; or on social media or digital platforms. The club will always take the necessary steps to eliminate such unacceptable behaviour; and the individual concerned will be subject to a sanction from the club and may face arrest and subsequent prosecution.

We urge all travelling supporters to ensure they represent our football club in a positive manner.

We thank you for your cooperation.

Entry

There is lift access up to the island on Bridge 4, if you require any support there will be SLO's and stewards in this area.

Viewing Areas

There are 24 wheelchair accessible viewing spaces available at an elevated level to visiting supporters for Premier League matches. Easy Access and Amenity seats (EAA) are in the general admission seating areas.

Accessible Toilets

All accessible toilets are gender neutral, fitted with RADAR locks and can be found on all levels close to accessible viewing areas. If you require assistance in unlocking an accessible toilet, please ask the nearest Supporter Liaison Officer, Disabled Supporter Assistant or Steward Supervisor, who will be happy to help.

Here to Help Contacts

Ticket Office