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SAFETY AND SECURITY.

We recognise that Burnley Football Club is an intrinsic part of the local community. Football is for everyone; it belongs to and should be enjoyed by anyone who wants to participate in it, whether as a player, official, staff member or fan.

As fans of Burnley Football Club, we are one family, and regardless of your background, it is fundamental to our values that everyone should be made to feel welcome as supporters of this Club. We are committed, therefore, to confronting and eradicating any form of discrimination, whether it is of race (including ethnic origin, colour, nationality, and national origin), religion or belief, colour, sex, sexual orientation, marital or civil partner status, age, ethnicity, pregnancy or maternity, disability, or gender reassignment. (Protected characteristics outlined within the Equality Act 2010).

Burnley Football Club are committed to tackling discrimination across all areas of football.

Our stance:

We have zero-tolerance towards discriminatory language, abuse, chanting and behaviour of any kind.
We expect our community to behave towards others in a manner consistent with principles of fairness, respect and tolerance.
We find hateful behaviour based on any form of discrimination wholly unacceptable.
We don’t want you at Burnley Football Club if you can’t accept that, or if you behave in a manner that is incompatible with these principles.

In the first instance:

We encourage you, if you see or hear racist, sexist, homophobic, or other behaviour of hate or division, to follow our incident reporting procedure which can be found on this page.

Our promise to you:

We will thoroughly investigate such incidents and any behaviour from an individual or group, which is calculated to divide our fans and community, or cause trouble.
We will deal with this appropriately and expediently, which may result in a banning order or ejection from our ground.
We will continually review our methods, approach and means of dealing with such behaviour to help prevent further incidents.

We believe that being inclusive and welcoming is an important part of what will make us unbeatable, and the team that everyone in our community will be proud to support, and be associated with.

HOW TO REPORT AN INCIDENT/CONCERN - MATCHDAY

Burnley Football Club stand for 'One Club For All', and strive to provide a safe and enjoyable experience for ALL supporters and its employees.

If you experience or are witness to any offensive or discriminatory language here at Turf Moor, or at anytime feel unsafe or threatened you now have the opportunity to let security staff at the club know discretely.

Simply text 'REPORT' to 80800 and provide seat details and a description of the incident. All texts will remain anonymous and are free of charge.

This text will be directed through to the Burnley FC matchday security team who will investigate the report immediately. This may be via the stewarding team intervening, by direct observation or remote observation via security cameras which are placed around the stadium.

Alternatively, if you feel it is safe to do so please contact a matchday steward and provide as much detail as possible so it can be investigated by the matchday team.

If you feel it is better to report the incident after the match please feel free to contact the club directly by emailing slo@burnleyfc.com or Gary Russell, Head of Safeguarding, at g.russell@burnleyfc.com

Kick It Out

Alternatively submit the details to Kick It Out, via the reporting form on their website reporting form

Or via their reporting app on your mobile device by downloading the IOS app or Android app The app provides users with the ability to attach video, photo and audio evidence to complaints to help support investigations into discriminatory abuse and behaviour across football.

Or you can report an incident of discrimination by calling 0800 169 9414 and speaking directly to a Kick It Out staff member or email to report@kickitout.org

We would add that for players, a stadium is a place of work, and derogatory abuse is not acceptable there, or anywhere else in football, nor wider society.

Thank you, and enjoy the game

texts are charged only at your usual text rate

General advice

If you have any questions regarding reporting at a matchday this can be directed to our Supporter Liaison Officer who is part of our matchday team. Contact our Supporter Liaison Officer on slo@burnleyfc.com

Any reports made via the above services will be treated in the strictest confidence and if you wish to remain anonymous you have the option to do so.

HOW TO REPORT AN INCIDENT/CONCERN - SOCIAL MEDIA CHANNELS

Burnley Football Club like many organisations has a range of social media and digital channels.

We implore all users to use these pages with respect to both the club and other supporters. Burnley Football Club is proud to have a diverse fanbase, and racism or discrimination of any kind will not be tolerated.

If you find any posts or comments on the club digital channels that break the rules please in the first instance report this via the relevant links on the social media channels themselves.

Facebook: https://www.facebook.com/help/263149623790594/

Twitter: https://help.twitter.com/en/rules-and-policies/twitter-report-violation

Instagram: https://help.instagram.com/372161259539444

YouTube: https://support.google.com/youtube/answer/2802027

SAFEGUARDING TEAM

Burnley FC is committed to ensuring the wellbeing and safety of anyone in our care.

Children, Young People and adults at risk must be able to participate in our activities and events safely and without risk of harm.

For more information please CLICK HERE to go to our dedicated safeguarding webpage

DESIGNATED FOOTBALL OFFICER

Every Club has a Dedicated Football Officer (DFO) here at Burnley FC we have Ross Bosdorff, who has been a Police Officer for almost 20 years.

In 2018 Ross became the DFO for Burnley FC.

His role isnt just arresting and banning supporters although you will be aware that this does play a part from time to time. He is the link between Lancashire Police and the football club all year round creating risk assessments, monitoring intelligence and dealing with our supporter groups.

Ross works closely with all matchday staff, from the operations and safety officer to the stewarding teams, to Burnley in the Community and the supporter liaison and safeguarding teams.

Ross is available via the Club's SLO at slo@burnleyfc.com or safeguarding team safeguarding@burnleyfc.com - whether it is to report a crime, ask a question or just for a chat he is more than happy to take the time out for our supporters.

ARREST & ACCEPTABLE BEHAVIOUR POLICY

Any person who has been convicted of a football related offence either home or away, may receive an ‘Indefinite ban’ from Turf Moor and will be unable to purchase tickets for away fixtures as a Burnley supporter.

The ban may be reviewed, on request, after a period of 5 years. A person who breaches a Ground Regulation may be requested to sign an Acceptable Behaviour Agreement before being allowed to attend Turf Moor or may be issued with a stadium ban for a number of matches. The full Banning policy can be viewed here.

For further queries please direct initially to the club's Supporter Liaison Officer slo@burnleyfc.com

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