VACANCY: HEAD OF TICKETING

Main Club Sponsor

TICKETS

SHOP

Come and join the team here at Turf Moor

2021-11-16T09:28:12.460Z

VACANCY: HEAD OF TICKETING

Come and join the team here at Turf Moor

2021-11-16T09:28:12.460Z

Job vacancy: Head of Ticketing

Remuneration + benefits: • Competitive salary - related to experience

• 28 days holidays (including bank holidays)

• Long service holidays

• Free parking

• Subsidised gym membership

Contract type: Full time: 35 hours per week, Monday to Friday 9am - 5pm. However, the role requires flexibility to work matchdays which will include evenings and weekends (with time off in lieu for matchdays worked)

Location: Turf Moor, Harry Potts Way, Burnley, BB10 4BX

Closing date: Monday 29th November 2021, 9am. However, should an adequate number of applications be received prior to the closing date, we reserve right to remove this advert

About Us Burnley Football Club is an established Premier League club with a rich history, located in the heart of the town and its community. We believe that Burnley is a special place – a home to extraordinary people like you.

The Role An exciting opportunity has become available for a Head of Ticketing at a pivotal time of transition and change for the club.

The Head of Ticketing will oversee the sales and servicing of tickets for all Burnley Football Club teams and fixtures.

The role is business orientated, forward looking and aims to grow customer attendance and satisfaction.

Role Expectations Reporting to the Chief of Staff, the Head of Ticketing will be expected to:

Be responsible for driving ticketing initiatives to drive greater attendance and revenue for all fixtures
Be accountable for all fulfilment activities and development of top-tier customer service function
Develop all ticketing operations and systems via best practice policies and procedures
Produce accurate, timely and insightful reports to internal stakeholders
Oversee the operations of a dedicated and growing ticketing team
Collaborate with other internal departments, notably the media and marketing department, on sales and marketing plans
Contribute to broader club development as a member of the club's senior management team
Promote the club brand and ethos in a professional, strong and positive manner
Hold a commitment to equality and diversity in the workplace.

An ideal candidate will have;

Essential:

Experience in driving revenue / sales initiatives
Delivery of superior customer service function
Excellent knowledge of IT systems
Strong written and verbal communication skills
Creative and disciplined problem solving skills
Drive and motivation
A resilient and calming personality.

Desirable:

Experience of working with supporters and / or supporters with a disability
Experience within a professional sports environment.

For full job description and person specification, please click here.

Please apply by submitting a CV and cover letter to HR@burnleyfc.com.

Burnley Football Club are committed to safeguarding children and young people and is an equal opportunities employer and welcomes applications from all sections of the community. Successful applicants will be subject to an Enhanced Criminal Record Check (DBS) which will be paid for by the employer.

*Please note that due to the number of applications we receive, only candidates selected for interview will be notified.