Your Turf Return: A Call to Update Your Details

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More information on how to update your details, as well as your friends and family accounts and ensure you are ready to get back on the Turf

2020-12-14T18:00:56.026Z

Your Turf Return: A Call to Update Your Details

More information on how to update your details, as well as your friends and family accounts and ensure you are ready to get back on the Turf

2020-12-14T18:00:56.026Z

Clarets set to host Wolves on Friday evening in PL2 at Turf Moor

This article will give advice to ensure you are ‘web’ ready for when Burnley Football Club can invite fans back to the stadium be that the 2020/21 season or the next.

We do look forward to welcoming you back, but we must make you aware that a match day at Turf Moor will likely be a very different experience. We request you do a number of things to make sure you are ready to get back the the Turf.

As mentioned in previous communications, any return to Turf Moor may involve season ticket holders being required to enter an online ticket ballot. To do this and ensure you are ready for this process please take special notice of the steps below.

1. Update your details.

Tickets for games will now be processed digitally via email.

There will be no paper tickets printed by Burnley Football Club. Supporters must ensure they have their online ticket account updated as tickets will be emailed to the lead purchaser.

To make sure your details are up to date go to the ‘Update details’ menu link at the tickets.burnleyfc.com website, or CLICK HERE. Update your details if required.

2. Re-link your friends and family.

The recent upgrade to the ticket system and changes to data protection laws over the past few years has meant that the ‘Friends & Family’ accounts have been reset.

Supporters now have the opportunity to link Burnley fans who live in their household. This will allow one lead purchaser to buy tickets on behalf of their friends & family and sit together on match day.

Please bear in mind, when adding ‘friends & family’ there may still be a limit to only attend with people from your own household/social bubble and the rule of six. Therefore, a maximum of six persons may sit together for a match at Turf Moor.

To add friends and family, simply click the ‘Friends and Family’ menu link at tickets.burnleyfc.com or CLICK HERE. From there, simply add the Clarets Number, last name, and postcode of the person you would like to add in the boxes provided.

To confirm select ‘Add to my friends and family’. Repeat this process for up five people.

Once you have done the above, you are all good to go and Burnley Football Club will release more information regarding a return to Turf Moor in due course.

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3. Not sure if you have an online ticketing account or have forgotten your details?

If you do not use the ticket website regularly, are unsure if you have an online account, or have forgotten your details, then in most cases this can be resolved via a password reset.

Please head to the Forgotten Password page CLICK HERE.

Enter your Clarets Number (the six-digit number on your seasoncard).

A password reset link will be sent to the email address we have for you on your account. Reset your password and you should be able to log in.

If you don’t receive the email, no longer have access to, or cannot remember the email address you registered with Burnley Football Club, please send an email to ticketoffice@burnleyfc.com, from the email address that you wish to be added to your account along with the following information:

Clarets Number, Name, Address and Date of Birth.

Our ticket office staff will then update your details on your account and make your account web ready. You receive will an email when this has been done and instructions on how to set your password.

We are all hoping that a safe return to Turf Moor is just around the corner, and by following the steps above you are ensuring this will be an easy and seamless process.