SUPPORTER INFORMATION: WEST BROM V BURNLEY

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Information for Clarets supporters travelling to the West Midlands

2022-09-02T07:30:00.000Z

SUPPORTER INFORMATION: WEST BROM V BURNLEY

Information for Clarets supporters travelling to the West Midlands

2022-09-02T07:30:00.000Z

Information for Clarets supporters travelling to the West Midlands

Details for fans attending our game at the Hawthorns on Friday.

Supporters are encouraged to plan their journey early.

The Stadium is just 500 metres away from Junction 1 of the M5 and The Hawthorns station is a short 5-minute walk away. Train and Tram lines run into The Hawthorns Station directly from Birmingham which is less than a 10-minute journey away.

There are a number of different bus routes that run along the A41 stopping adjacent to The Hawthorns. Click here for more detailed information on how to find us. Disabled supporters can find more information about the Accessibility facilities of local public transport networks here.

Metro service suspended for repairs

Albion supporters are reminded the West Midlands Metro service - including lines to and from The Hawthorns - is suspended until further notice in order to implement repairs. West Midlands Metro confirmed earlier this month the line would be closed in both directions from Saturday, November 13.

Replacement bus and train services are in operation with Metro tickets and passes valid on the alternative modes of transport detailed below:

National Express bus service 74 between West Bromwich and Birmingham
National Express bus service 79 between Wolverhampton and West Bromwich
National Express bus service 16 between Birmingham city centre and Handsworth Wood
National Express bus service 101 between Birmingham city centre and Winson Green/Jewellery Quarter/Handsworth
ALL train services between Wolverhampton/Hawthorns and Birmingham

For more information on the suspension of Metro services, click here.

Road closures

Sandwell Council have amended the event day traffic order which is used to control traffic flow around The Hawthorns on matchdays. The following road closures are now in place to further ensure the safety of supporters visiting the stadium.

Pre-match: From 95 minutes before kick-off:

· Halfords Lane closed to vehicles from Hawthorns Railway Bridge to the Birmingham Road junction, with the exception of users of club operated car parks and residents of Halfords Lane.

· Albion Estate residents can only access or leave the estate via Middlemore Road.

· Inside lane of the Westbound carriage (towards M5 Junction 1) closed.

Post-match

· Halfords Lane closed to vehicles from Hawthorns Railway Bridge to the Birmingham Road junction until up to 40 minutes after full time.

· Albion Estate residents can only access or leave the estate via the gated entrance on Middlemore Road.

· Birmingham Road Westbound carriage (towards M5 junction 1) will be fully closed between Park Lane and Screwfix from 10 minutes before full time for up to 40 minutes after the final whistle.

· Users of club car parks will not be able to access or leave the facilities from 10 minutes before full time until all pedestrian traffic has left the area.

Tickets

West Bromwich Albion are unable to sell match tickets at The Hawthorns directly to away fans and do not allow away fans in home areas. Please be aware that if you are identified in a section of the ground designated for home supporters you will be removed from the stadium. Away fans are located in the Smethwick End Stand with its own dedicated concourse kiosks and facilities.

Car Parking

Fans travelling to The Hawthorns by car on matchdays can now pre-book car parking spaces directly with EST. At least three car parks will be open within 1 mile of The Hawthorns offering 500 spaces available in total. Car Parking starts at £10 per vehicle and can be purchased online here or by calling 02476 997605. Car parking is available on a first-come, first-served basis. Social media accounts for parking are as follows:

Facebook: West Brom Parking
Instagram: @eventsupportteam
Twitter: @estparking

Any supporters requiring accessible parking are advised on book on the National Timber Site. Please be aware of road closures around the stadium on a matchday to further protect the safety of supporters, you can find more information here. All of EST’s car parks are located outside of the road closure zone so your access and departure will not be affected by these measures. Car parks will be open from 3 hours before kick-off and will close 2 hours after the final whistle.

To secure your space please book online here.

The Hawthorns is a fully accessible stadium with designated entrances around the ground. The accessible entrance for away supporters is in the Smethwick End Stand. The Club embrace all persons with any form of disability and employs designated Disability Liaison Stewards on a matchday to ensure that everyone has a positive experience.

If you require a Disabled ticket, please contact your Club’s Ticket Office to find out how and when you can buy. If you have any questions regarding your visit to The Hawthorns, please contact our Disability Liaison Officer Liz Massey on: 0121 227 2227, or email: liz.massey@wbafc.co.uk. Extensive information for disabled supporters is detailed in the Access Statement which can be viewed here.

The Club reserve the right to check a person’s eligibility under the Equality Act 2010.

All supporters with disabilities purchasing tickets at The Hawthorns will be requested to provide an original copy of any of the following prior to purchasing tickets:

Confirmation of Middle or Higher rate of Disability Living Allowance
Confirmation Of Middle to Higher rate of Personal Independence Payment
Confirmation of Middle to Higher rate of Attendance allowance
Certificate of being Registered Blind or Partially Sighted Please Note; Receipt of a Blue Badge will not be considered sufficient to enable you to purchase tickets at the disability rate.

Concourse kiosks

All stands offer a number of refreshment outlets serving a wide selection of food and drink.

Options range from the traditional Pasty and a Bovril, or Pie and a Pint, to Burgers, Pizza, Hot Dogs and Chips. The drinks selection includes soft drinks, hot drinks and a selection of alcoholic beverages.

Payments in the away end are by credit or debit card only and we can take contactless payments for orders under £30.

Security & stewarding

The safety and welfare of all supporters and guests is West Bromwich Albion's main priority. All security and stewarding staff are NVQ trained, and background checked. Additionally, all stewards undertake a bespoke ‘Disability Awareness’ training module and key staff have received Dementia Awareness Training. Security on matchdays is a prime focus for the Club and all supporters will undergo checks/searches before entry into the stadium in accordance with Ground Regulations. Please arrive at the turnstiles early so that searching can be carried out and you can enter the stadium with the minimum delay. Note that there are no storage facilities at The Hawthorns for luggage or large bags. Small bags/handbags will be allowed after being searched.

All WBA staff are trained in customer relations and are only too happy to assist any supporter with any queries and or concerns that you may have. They are also trained to evacuate the stadium safely in an emergency should we be required to do so, we have extensive plans in place for emergencies and are in regular communications with the emergency services.

West Brom are making some adjustments to their matchday search regimes following the increase to the UK threat level. Supporters will be required to open their jackets and empty their pockets. Any bags brought in will need to be opened and there may be a need for a physical search if deemed necessary.

To ensure supporters can enter the ground quickly they ask that you only bring a minimum amount of possessions with you, with the exception of required medical equipment. Please note that there is no storage area for supporters with large bags so please do not bring any to the stadium.

Bringing items into the stadium

The Club do not allow travelling fans to bring instruments (drums etc) into the stadium.

Away supporters wishing to bring flags must make prior contact with the Club indicating the size of any flags and including a copy of the fire certificate. Any flags approved must not cover any advertising hoarding or banner.

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