SUPPORTER INFORMATION: ARSENAL V BURNLEY (2023)

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Information for travelling supporters visiting the Emirates Stadium

2023-11-09T19:00:00.000Z

SUPPORTER INFORMATION: ARSENAL V BURNLEY (2023)

Information for travelling supporters visiting the Emirates Stadium

2023-11-09T19:00:00.000Z

Information for travelling supporters visiting the Emirates Stadium

Burnley make a visit to the capital on Saturday to take on Arsenal.

Tickets for this fixture are sold out, fans without tickets are urged not to travel to the stadium.

For any ticketing issues or information, please contact the Burnley FC Ticket Office on 01282 446800 and select option 1 or email ticketoffice@burnleyfc.com.

All ticketing for away supporters must be purchased through Burnley FC.

Any duplicate ticket requests must be sent to Arsenal Football Club by the Burnley FC Ticket Office. If you misplace your ticket, you must contact the ticket office who will authorise Arsenal Football Club to assist.

Duplicate tickets will not be issued without authorisation from a representative of the Club. Any supporter attempting to use a matchday ticket that has been cancelled and/or has already been used by another supporter will not be allowed to enter the stadium.

For any ticketing enquiries on matchday, the Box Office is situated next to the Armoury Store on the West side of the stadium.

Address: Emirates Stadium, Hornsey Road, London, N7 7AJ

By Car

We advise supporters not to drive to Emirates Stadium, where possible. The ground is situated in a mainly residential area with an extensive Event Day Parking Scheme in operation. Any cars parked illegally will be towed away. For full details on matchday parking restrictions, click here.

Leave the M1 at Junction 2 and go onto the A1, following the signs for City (Central London). Keep going on the A1 for around six miles, until you see Holloway Road Tube Station on your right. Take the next left at the traffic lights into Hornsey Road and the stadium is about a 1/4 of a mile further down this road.

By Train

King’s Cross is the main connecting station for national rail and many underground lines.

The following stations are within a 15-minute walk of Emirates Stadium:

• Arsenal (Piccadilly Line)

• Finsbury Park (Victoria Line, Piccadilly Line, Great Northern Rail)

• Highbury & Islington (Victoria Line, North London Line, Great Northern Rail)

Please note, that Holloway Road station will be exit-only before and after Arsenal first-team matches, with pre-match eastbound trains not stopping. Drayton Park is closed on matchdays. To plan your journey, click here.

Coaches

Please note, that coach parking is only available on matchdays.

No parking is permitted on non-matchdays. For further details on non-matchday parking, please visit https://www.islington.gov.uk/parking/parking-restrictions.

Coach Parking Sites

Queensland Road and Hornsey Road are the coach parking sites for Emirates Stadium. Supporters will only have to walk a few moments to reach the stadium. Please note that minibuses are not permitted to park at the designated coach parking site.

Booking Procedure

To ensure the operation of Emirates Stadium runs as smoothly as possible for spectators, local residents and businesses, Arsenal Football Club has introduced a booking procedure for supporter coach travel. If you do not follow the simple three step procedure (as below) your coach will not be able to park at Emirates Stadium.

Step One: Your Club/Coach Company must register with Arsenal Football Club if they intend to travel to Emirates Stadium by coach, by completing the attached form at least 7 days before a match. This simple registration form asks for coach and travel information (e.g., departure time, number of passengers, on-coach contact, vehicle registration etc.).

Step Two: Once the registration form has been received, Arsenal Football Club will email each Club a coach identification permit, along with directions on how to get to Emirates Stadium and which area they will be parked in.

Step Three: Coaches must arrive between 2-4 hours before the start of a match. Coaches must also display their identification permit clearly in the front windscreen of the vehicle.

Access

All access routes to the Queensland Road coach parking site will be closed by the Metropolitan Police Service two hours before the start of a match. Coaches arriving after this will not be permitted into the area and will not be allocated a parking space.

Further information

For non-matchday parking, please be aware that local parking restrictions apply and there are no coach parking facilities. For further details, please visit  https://www.islington.gov.uk/parking/parking-restrictions.

If you have any questions about the coach parking arrangements, please contact arsenaltravel@arsenal.co.uk.

By Taxi

All London style ’Black Cabs’ are wheelchair accessible and can provide a suitable alternative to the bus or car.

Black cabs can be hailed (stopped) in the street, however you may prefer to book a cab to travel to or from Emirates Stadium. There are a number of cab companies operating in London including:

Computer Cab - 020 7432 1432

Radio Taxis - 020 7272 0272

Uber Taxis also provide Wheelchair Accessible Vehicles (WAV). To book download the Uber app and create your account (unless you already have one) then choose the ‘uberWAV’ option on the slider at the bottom of the screen and follow the instructions.

If you would prefer to book a mini cab then there are a number of companies in Islington including:

Yellow Cars - 020 7609 4444

Islington Taxis - 02036 332 363

Kwik Cars - 020 7700 1400

Suggested drop off/pick up points outside Emirates Stadium are either outside The Armoury Store (on Hornsey Road) which is within 50m of the Media Entrance, which disabled supporters can use on request, giving level access into the stadium. Or on Drayton Park by the Danny Fiszman bridge, which gives step-free access to the south-east side of the stadium. Please note, that due to the matchday road closure area you may have to wait for up to an hour after a game for a taxi to come and pick you up from close to the stadium.

Full information on bus, taxi and tube travel for disabled people can be found at www. tfl.gov.uk/transport-accessibility.

Stadium Plan

The Away Supporters’ Area is located in the South East corner of Emirates Stadium. Turnstiles open two hours prior to kick-off.

Turnstiles

Access into the stadium from podium level is via turnstiles. There is level access to the turnstile blocks. There are 16 turnstile blocks in total and turnstile blocks A, D, E, H, J, K, M, N & S all have wheelchair access gates which can be used by both wheelchair users and ambulant disabled supporters.

Stewards are on hand to assist if required.

Smoking

Emirates Stadium is a no smoking stadium. This includes e-cigarettes. Anyone found smoking will be ejected from the ground. For anyone considering leaving the stadium, note that no re-admission to the ground is permitted.

Food & Drinks

Refreshments are available in the Away Supporters’ Area at Emirates Stadium from 6.30pm ahead of evening games, and two hours ahead of afternoon matches. There is an ‘Early Bird’ special on offer up to 45 minutes before kick-off, where you will be able to purchase a pie and pint/large soft drink for £5.

There are no cash machines inside Emirates Stadium so if you wish to purchase refreshments you are advised to bring cash. Queues to pay by card are sometimes significantly longer.

ATM machines can be found by the Tesco on Drayton Park and next to The Arsenal Highbury House store on Drayton Park.

Please find the selection and prices for the away section catering below:

· Pies - Steak and Ale, Chicken Balti - £5.25

· Ruby Murray Vegan Pasty - £6.60

· Sausage Roll - £4.45

· Sausage Roll x2 - £6.95

Pint/Half

· Budweiser - £6.70 / £3.40

· Hells Lager - £6.95 / £3.55

· Pale Ale - £6.95 / £3.55

· Magners - £6.70 / £3.40

Bottle 187ml

· Wine Red/White/ Rose - £8.50

Bottle

· Soft Drink 500ml - Pepsi Max or 7up - £4.25

· Prime Hydration Tropical 500ml - £4.80

· Water 500ml - £2.90

Cup

· Coffee, Bovril, Hot Chocolate or Tea - £3.10

· Cadbury Grab Bags - Twirl Bites, Wine Gums, Giant Buttons - £4.80

· Crisps - Ready Salted, Salt’n’Vinegar, Cheese’n’Onion - £2.30

· Sweet and Salty sharing Popcorn bag - £4.75

Family Attractions

The designated ‘away fans’ pub the Drayton Arms which is situated directly opposite the away section is currently closed for refurbishment and is therefore not available for this match. The Metropolitan police have advised that there is no provision for an ‘away fans’ pub in the vicinity of the ground currently and away fans are asked to drink away from the Islington area.

Away supporters traditionally congregate in Drayton Park before and after games and there are pubs, restaurants and cafés in this area that are very welcoming to visiting fans.

Please note that some pubs in and around Emirates Stadium restrict access to away supporters on matchdays. You should also be aware that the area is a Controlled Drinking Zone on a matchday.

Islington has a wide range of attractions for supporters looking to make the most of their visit to North London. For full details, click here.

The top 10 things to do in the borough of Islington.

For information on hotels in the Islington area, click here.

Central London is only 30 minutes away by tube.

Accessible Parking

There are no parking facilities inside the stadium aside from a limited amount of matchday parking for Blue Badge holders. These spaces must be booked in advance. Please contact your Club for full details.

Some on-street parking is also available for Blue Badge holders either in dedicated Blue Badge bays or vacant residents’ bays. Please note some of the Blue Badge bays in the area are specifically for the use of a designated local Blue Badge holder.

We would advise you to arrive in the vicinity more than two hours before kick-off. Please remember to clearly display both your Blue Badge and clock. More detailed information on disabled supporters’ access to Emirates Stadium can be found in the Club’s Access Statement.

Lifts

There are nine lifts inside the stadium which disabled supporters can use to go from the car park level to the Lower Tier, Club Level, Box Level and the Upper Tier.

The lifts are located at the following cores; A/B, C/D, E/F (which has two lifts), G/H, J/K, L/M, N/P and R/S. All lifts are stewarded on matchdays and disabled supporters and people with mobility problems have priority at all the lifts and, from half an hour before kick-off E/F and N/P lifts are designated for disabled supporters only.

The lifts have visual floor indicators, an audible announcer, hearing loops and tactile markings on the control buttons.

Wheelchair Platforms

Lower Tier: There are 12 platforms for wheelchair users on the Lower tier, 11 for home supporters and 1 for away supporters. The platforms are all located at the rear of the Lower Tier. The platforms are all accessed via ramps (stewards are on hand to assist if required). Wheelchair users sit at the front of the platforms and their enablers sit behind them at the back of the platforms.

Upper Tier: There are 8 platforms for wheelchair users on the upper tier. All of which are for home supporters, the platforms are all accessed by ramps (stewards are on hand to assist if required) and enablers seating is located next to the wheelchair users.

Visually Impaired and Ambulant Disabled Supporter Seating

Seating for Visually Impaired and Ambulant Disabled supporters is generally located in the rows immediately in front of the Lower Tier and Upper Tier wheelchair platforms as this means that supporters have level access from the concourse and then only one or two steps down to their seats. Also, on request, and subject to availability, visually impaired and ambulant disabled supporters can sometimes be allocated adjacent enabler seats on the Lower Tier wheelchair platforms.

For security purposes, supporters will be searched when entering Emirates Stadium. These thorough searches will be carried out by Arsenal Football Club security, and search dogs may be present at the turnstiles. Any supporter found with prohibited items in their possession may be arrested. A list of items that are prohibited in the stadium can be found in the ground regulations

Confiscated Ticket

If your ticket is confiscated on a matchday, please email confiscatedtickets@arsenal.co.uk or telephone +44 (0)207 619 5000 after midday the following working day.

What Can I Bring into Emirates Stadium?

Small compact cameras

Small fold up umbrellas

Small bags or backpacks

Non-offensive flags or banners (2m x 1m or less)

Clear plastic bottles (500ml or less)

Crutches or walking aids

What Can’t I Bring into Emirates Stadium?

Alcohol

Canned drinks

Drinking glasses

Glass bottles

Glass vessels

Solid containers or flasks

Plastic bottles in excess of 500ml

Air horns

Baby buggies or prams

Video recording equipment

Large lens cameras poles or sticks

Flags or banners larger than 2m or of an offensive nature

Knives or weapons

Large bags or suitcases

Umbrellas fireworks or flares

Smoke or gas canisters

Laser pens

Tools

Musical instruments

Dangerous or hazardous items

Emirates Stadium is a no smoking stadium, this includes the use of electronic cigarettes and vaporisers

Anti-Social Text Service - See Something Say Something

Discriminatory chanting and anti-social behaviour is offensive to all fans and not tolerated at Emirates Stadium. If you witness any form of offensive behaviour, you can report it to a steward or use our ‘See Something, Say Something’ service by texting “Foul” to 67777, together with a description of the incident. We are proud of the diverse nature of our team, our fans and wider community. Thank you for your support.

Flags & Banners

Subject to space, flags and banners are allowed in the away end. These will need to be fire certificated. For questions relating to this, please contact Mark Brindle on mbrindle@arsenal.co.uk.

No Readmittance

Emirates Stadium operate a strict no re-admission policy and there will not be an opportunity to leave and re-enter the stadium.

Young Fans’ Wristbands

Upon request, stewards will provide parents with young children with a security wristband. This enables parents to write down their contact details and in the event that the child gets lost, we can help to locate their parents with ease.

Lost Property

If you have lost something during your visit to Emirates Stadium, please contact your nearest steward. The stewards will ask for details of the lost item and will verify whether something of that description has been handed in.

If you have lost something after the game, please email stadium@arsenal.co.uk providing details of the item lost, where you were sitting and daytime contact details. If the item is found or handed in, we will contact you to make arrangements to return it.

Supporter Behaviour Expectations

Burnley FC remind all supporters of their conduct whilst following the Clarets at Turf Moor and away from home.

The safety of all match participants is of paramount importance, and we recognise that reckless actions are carried out by a small minority of fans and the majority of supporters attend and watch matches in a safe and respectful way.

As a football club we expect supporters to adhere to the ground regulations in place at Turf Moor and at all away stadiums. Supporters must enjoy the game from their seat and NOT enter the playing area at any time. It is a criminal offence to enter the pitch and doing so, may result in a criminal record and stadium bans. It also creates a significant safety issue not only for themselves, but for fellow supporters, players, staff and match officials.

It is also against ground regulations to throw any items/missiles on the pitch and incidents involving the use of pyrotechnics, putting the safety of individuals at risk, will not be tolerated by Burnley Football Club.

Offensive, discriminatory or any kind of unlawful chanting and/or abuse will result in ejection and the persons responsible will face a banning order from the Club.

We want all fans cheering on the team to enjoy the game safely and thank you for your continued support.

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