EARLYBIRD SEASON TICKET SALES SUSPENDED
Due to the Coronavirus pandemic and the current social restrictions 2020/2021 season tickets have now been taken off sale until the club receives more information from the relevant authorities.
For more information on the issues caused by Coronavirus and how the club is working to continue please click here
We are able to confirm that all supporters with tickets for the Clarets’ remaining 4 home Premier League fixtures of the 2019/20 season and the away fixture at Manchester City, which was scheduled for March, are now entitled to a full refund.
This follows confirmation from the government that all remaining fixtures of the current campaign will take placed behind closed doors if and when played.
All 2019/20 season ticket holders and match-ticket purchasers will be entitled to a credit or refund on a pro-rata basis for the four fixtures and will also be given the option to make a donation to Burnley FC Youth Development.
For full details of when refunds will be issued please click here
Supporters who have purchased or autorenewed for a 2020/2021 earlybird season ticket will be unaffected by the issues caused by the Coronavirus disruption and will eligible to attend 2020/2021 Premier League matches at Turf Moor when the season starts. Due to the uncertainty over the 2020/2021 campaign, season tickets have now been taken off sale until further information is received from the football authorities.
Direct debit payments for the 2020/2021 season will continue to be scheduled as normal. In the event that the Premier League confirm any changes to the status of the 2020/2021 season the club will take action accordingly. Any supporters who wish to cancel their 2020/2021 direct debit season tickets may do so, and the club will waive any cancellation costs. If you have any queries please email firstname.lastname@example.org
Coronavirus Update 24/03/2020: If you would like to cancel your direct debit season tickets you may now do so, and Burnley FC will waive the cancellation charge.
Please email email@example.com 14 days before your scheduled payment is due to be taken, and include the Clarets Numbers, names, and seat detail for all accounts you wish to cancel. No further Direct Debit payments will then be taken. Alternatively call 01282 446800 (option 3) Please note that phone lines are severly restricted as club staff are handling calls remotely away from the office and may not be able to call you back. Please email wherever possible.
Please note that when the 2020/2021 season starts there will not be a direct debit payment option. All season tickets at that time will need to be paid for in full.
If you are one of the thousands of supporters who currently pay for your 2019/2020 season ticket via Direct debit we have great news! You don't need to do a thing, sit back keep your current seasoncard safe over the summer and we'll reactivate it for the first league game of the 2020/2021 season.
We look forward to welcoming you to Turf Moor again next season!
All Direct Debit payers will soon receive a letter informing of the renewal and confirming the frozen price. If you don't want to continue on the autorenewal, instructions of how to 'Opt Out' of a 2020/2021 season ticket will also be included in this letter. Alternatively you can email firstname.lastname@example.org and supply your clarets number, name, seat details and ask to 'opt-out' of the 2020/2021 renewal.
Please note: If you have a free U12 or PA season ticket these cannot be auto renewed. In these cases you will need to contact the ticket office on email@example.com and request for the ticket to be renewed.
If you paid for your current 2019/2020 season ticket up front you may do so again this season online. Please note that season tickets cannot be purchased or renewed over the phone. We will advise when phone lines are active again in due course.
Earlybird Deadline is now extended until further notice
If you attend 11 or more games a season then make sure you purchase a season ticket, to ensure you get the cheapest possible price per game for all home league matches here at Turf Moor.
And that's not all, season ticket holders also receive priority to away matches and high profile FA and Carabao Cup matches, as well as reward benefits on merchandise in the Clarets Store.
Season tickets can be purchased online
Please note phone lines are not active at the moment for season ticket purchases. We will advise when these are active again.
The earlybird deadline set for 31st March will now continue until further notice
Burnley Football Club strive to make football affordable and inclusive. The most cost effective way to attend home matches at Turf Moor is to purchase a Season Ticket. Here are some of the options we have to enable you to purchase your Season Ticket for the forthcoming season.
Direct Debit *
This is the most convenient way to purchase and allows you to pay for your season ticket(s) in 12 easy manageable monthly payments. This is also an interest free option with no fees, so you won't be paying any extra for using this service. This option also auto renews your ticket(s) for the following season. For your convenience these can be set up and purchased through our online ticketing system.
Please note: U10 and carer tickets with a 'zero' value are not part of the DD autorenewal as they don't have a cash value. Please contact thr ticket office to renew a 'free' ticket.
Credit / Debit Card
We accept all major credit and debit cards. We do not accept American Express and we currently have issues processing Think Money accounts. We do not charge any fees for paying by Credit or Debit cards.
Cash / Cheque
We accept cash and cheque payments. We may add some additional processes in place when dealing with cheque payments.
Please note that we cannot take cash/cheque payments at the moment. When the club offices reopen after the Coronavirus threat reduces, this option will again be avaiable at the ticket office in person.
Team Card Points
Through out the season you can build up Team Card points by purchasing items through purchases in our club shop. You can redeem your points against the cost of a season ticket. This is not currently available for customers paying by Direct Debit.
If you need to discuss payment methods or need any more information please contact our Ticket Office: firstname.lastname@example.org or call 01282 446800. Please note that phone lines severely restricted as staff are handling calls remotely and may not be able to call you back. Please email wherever possible.
*Please note: The Direct Debit facility is only available to customers purchasing during the period of our early bird season ticket offer, which ends on 31st March.
Season Ticket / Card Terms And Conditions
CONDITIONS OF ISSUE
1. Issue of Season Ticket
1.1 The issue of a Season Ticket and subsequent access to the Ground is subject to the Terms & Conditions of Entry found on this page
1.2 Season Tickets are for the use of supporters of the Club only. By applying for a Season Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.
1.3 Season Ticket prices are based on a supporters age on August 1st of the relevant upcoming season. The age categories are as follows;
Adult: 22 - 64
Over 65: 65 & over
Under 22: 18 - 21
Under 18: 0 - 17
Under 12*: 10 - 11
Under 10*: 0 - 9
*These categories are only available in the Jimmy McIlory Upper Tier. Tickets in this area must be purchased with an adults/over 65/under 22 ticket.
2. Admission to the Ground
2.1 By purchasing and/or accepting and/or holding a Season Ticket and/or using a Season Ticket to gain access to the Ground, you: (a) certify that you have read, understood and accepted; (b) agree to be bound by and to comply with; and (c) agree to bring to the attention of others, as required below, the Terms & Conditions of Entry.
2.2 A Season Ticket permits you to occupy at the Match the seat indicated on the Season Ticket or such other alternative seat of equivalent value as the Club may, from time to time, allocate to you at its reasonable discretion. All access to the Ground pursuant to a Season Ticket shall be for the purposes of private enjoyment of the Match only, not for any commercial purpose (and no authorisation is given or implied in respect of the carrying out of any commercial activities).
2.3 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Season Ticket in any subsequent season.
2.4 Save as set out in clause 2.5 below, you shall not bring into or use within the Ground, or otherwise provide to, facilitate or otherwise assist any other person to use within the Ground, any equipment or technology that is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to the Match or any aspect of it ("Material"). Any person acting in breach of this provision may have such equipment or technology confiscated and/or will be required to deliver up any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form, to the PL and/or the Club and the copyright, database right and all other rights, title and interest in and to all Material is hereby assigned to the PL, including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988.
2.5 Mobile telephones are permitted within the Ground, provided that they are used for personal and private use only (which, for the avoidance of doubt, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating of any Material for any commercial purpose).
2.6 Save for official Club merchandise and/or other football-related clothing worn in good faith, you shall not bring into, use, wear, or display within the Ground any sponsorship, promotional or marketing materials.
2.7 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 2.6 above where both the content and the publication are lawful in all respects and do not in the Club’s reasonable opinion constitute a threat to public order.
2.8 The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms & Conditions of Entry.
2.9 Without prejudice to the representation at clause 1.2 above, and in light of the Season Ticket holders being grouped together in designated areas, any attempt to gain access to the Ground wearing or carrying apparel (including, without limitation, hats and/or scarves) that demonstrate support for the Away Club, may result in admission being refused or you being ejected from the Ground and in such circumstances no refund or alternative seat will be offered.
3. Use of Season Ticket
3.1 Subject to clause 3.2, below, Season Tickets are issued for your sole use and you shall not sell, dispose of, assign, transfer, lend or otherwise deal with the Season Ticket or the benefit of it to any other person without the prior written consent of the Club. Further you shall not use the Season Ticket for any commercial purpose. The reference to selling the Season Ticket includes: (a) offering to sell a Season Ticket (including, without limitation, via any website or online auction site); (b) exposing a Season Ticket for sale; (c) making a Season Ticket available for sale by another person; (d) advertising that a Season Ticket is available for purchase, which for the avoidance of doubt (and by way of example only) means that this Season Ticket may not be offered as a prize in any promotion or competition; (e) transferring, lending or selling a Season Ticket to any third party as part of a hospitality or travel package; and (f) giving (or offering to give) a Season Ticket to a person who pays or agrees to pay for some other goods or services (or offers to do so); all save as expressly authorised by the PL or the Club.
3.2 You may only sell or transfer the Season Ticket to a Guest with the express written consent of the Club given at the Club’s absolute discretion, provided that such sale or transfer is in respect of an individual Match and in consideration of no payment or benefit in excess of the face value of a ticket to that Match and provided further that such transfer does not take place during the course of any business or for the purpose of facilitating any third party’s business. Such resale or transfer is hereby provided to be subject to the Terms and Conditions of Entry which will (save for any rights to transfer under this clause) apply to and bind that Guest as if he/she was the original purchaser of the Season Ticket (and you must inform the Guest of this).
3.3 The unauthorised sale or disposal of a Season Ticket may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that a Season Ticket has been sold or disposed of illegally and will press for charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, we will notify the PL who may in turn notify other Premier League clubs and/or the relevant law enforcement authorities. The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details). We will use this to identify and prevent ticket touting offences and disorder at matches.
3.4 The Season Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Season Ticket at any time.
3.5 Any Season Ticket obtained or used in breach of the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Season Ticket shall be nullified. Any person seeking to use a Season Ticket in breach of the Terms and Conditions of Entry in order to gain entry to the Ground or remain at a Match may be considered to be a trespasser and may be refused entry to, or ejected from, the Ground in respect of a particular Match and/or may have his/her
Season Ticket cancelled, deactivated or withdrawn. In the event of any cancellation, deactivation and/or withdrawal in accordance with this clause 3.5, no refund shall be payable to the holder in respect of any unexpired portion of the Season Ticket. If the holder is paying for his/her Season Ticket under the Direct Debit Scheme Payment Option, he/she shall not receive any reimbursement for any instalments already paid and the full amount of the Season Ticket which remains outstanding will immediately fall due. The Club further reserves its right to take any legal or disciplinary action against any person(s) as it sees fit in connection with such matters, including a claim for an account of any profits made from an unauthorised use of the Season Ticket.
4. Changes to Dates, Refunds & Exchanges
4.1 No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any Match without notice and without any liability whatsoever. Your Season Ticket will enable you to attend the re-arranged Match.
4.2 The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.
4.3 The season ticket allocated to you by Burnley Football Club is for the stated seat, and may not be able to be exchanged.
5. Lost or Stolen Season Tickets
5.1 In order to gain admission to the Ground, the Season Ticket/card must be presented in its entirety at every Match.
5.2 In the event that you forget your Season Ticket in respect of any individual Match, the Club shall not be obliged to admit you or issue any other form of ticket for that Match. If a match-day duplicate ticket is issued, the Club may require payment of a non-refundable administration charge.
5.3 If, in the Club’s opinion, a Season Ticket is damaged, lost, stolen or destroyed, a duplicate Season Ticket shall be issued by the Club as soon as reasonably practicable after the payment of a non-refundable administration charge (£25). In making its decision, the Club shall be entitled to call for all reasonable evidence of the need for a replacement Season Ticket, for example but not limited to a police crime reference number in the event that a Season Ticket is stolen, or a copy of the damaged Season Ticket. Only one duplicate Season Ticket will be issued to you per season and you will be required to sign a document confirming that the original Season Ticket is damaged, lost, stolen or destroyed and indemnifying the Club against any direct or indirect consequences of such matter having been falsely represented or stated to the Club.
5.4 Should any Season Ticket when applied for not arrive in the post after purchase, you will be required to sign a document confirming this and undertaking to immediately return the original Season Ticket to the Club should it come into your possession at any time. There will be no charge for the issue of a duplicate Season Ticket in this instance.
6. Change of Address
If you change your address during the season you must notify the Club as soon as reasonably practicable.
7. Cancellation, Deactivation and Withdrawal of Season Ticket
7.1 Without prejudice to clause 3.5 or any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Terms & Conditions of Entry to cancel, deactivate and/or withdraw your Season Ticket. In the event of such cancellation, deactivation and/or withdrawal no refund will be paid in respect of any unexpired portion of the Season Ticket. If the Season Ticket is being paid for under the Direct Debit Scheme Payment Option, no reimbursement for any instalments already paid will be paid and the full amount of the Season Ticket which remains outstanding will immediately fall due. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the
Terms & Conditions of Entry:
7.1.1 smoking in designated non-smoking areas (including, for the avoidance of doubt, the smoking of electronic cigarettes and any other vapour omitting substitutes);
7.1.2 being (or appearing to be) drunk or intoxicated;
7.1.3 persistent standing in seated areas whilst the Match is in progress;
7.1.4 the sale or transfer (save as permitted) of a Season Ticket to any person;
7.1.5 the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist;
7.1.6 the supply of any misleading or incorrect information in any application; 4
7.1.7 the use of foul, obscene, abusive and/or racist language and/or gestures;
7.1.8 the throwing of any object within the Ground that may cause injury or damage to people or property without lawful authority or excuse;
7.1.9 the chanting of anything of an indecent or racist nature;
7.1.10 fighting or engaging in and/or inciting violence;
7.1.11 bringing into the Ground (or using within the Ground): illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels or any item that might be used as a weapon or compromise public safety;
7.1.12 entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;
7.1.13 any misrepresentation in relation to clause 1.2 above;
7.1.14 breach of the terms of any Membership;
7.1.15 any breach of clauses 2.4, 2.5 or 2.6 above; and
7.1.16 any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Season Ticket.
7.2 The Club may conduct security searches where it has reason to believe that any of the breaches set down in 7.1 has either occurred or may occur.
7.3 If a Season Ticket holder is not 16 years old or over, his/her parent(s) and/or guardian(s) are responsible for his/her actions, conduct and compliance with the Terms and Conditions of Entry.
7.4 In accordance with the Club’s safeguarding policy, children aged 12 years or under are not permitted to purchase a Season Ticket unless accompanied by his/her parent(s) and/or guardian(s) and must be accompanied by his/her parent(s) and/or guardian(s) at all times whilst in the Ground.
7.5 In the event that your Season Ticket is cancelled, deactivated and/or withdrawn the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion, and to notify FIFA, UEFA, The Football Association, PL, The Football League and/or other football clubs of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification).
7.6 You shall not be entitled to cancel your Season Ticket. If you are paying for your Season Ticket under the Direct Debit Scheme payment option and you miss payment of one or more instalments, the Club reserves the right to deactivate or cancel your Season Ticket in accordance with clauses 8 and 9 respectively of the terms and conditions of the Direct Debit Scheme payment option.
8. Filming, photography and taping
All Season Ticket holders who enter the Ground acknowledge that photographic images and/or video recordings (and/or stills taken from video recordings) may be taken of them and may also be used in televised coverage of the game and/or for promotional or marketing purposes by the Club, the PL or others, and use of a Season Ticket to enter the Ground constitutes consent to such use.
9. Exclusion of Liability
9.1 The Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground except in respect of death or personal injury resulting from any negligence of the Club or any other liability of the Club which cannot be excluded under applicable law.
9.2 Neither the PL nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (a) the position of the seat and/or (b) the actions of other spectators.
10.1 The Club reserves the right to change these Conditions of Issue from time to time, and shall notify you of such changes if they materially affect your rights as a consumer.
10.3 The invalidity or partial invalidity of any provision of these Conditions of Issue shall not prejudice or affect the remainder of these Conditions of Issue, which shall continue in full force and effect. If any invalid, unenforceable or illegal provision of these Conditions of Issue would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
10.4 The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Conditions of Issue or by law shall not constitute a waiver of that right, power or remedy.
10.5 The Terms and Conditions of Entry constitute the entire agreement between the Club and the Season Ticket holder and neither the Club nor the Season Ticket holder shall have any claim or remedy in respect of any statement, representation, warranty or undertaking made by or on behalf of any other party in relation to the Terms and Conditions of Entry which is not set out therein.
10.6 Notwithstanding any other provision in these Conditions of Issue and with the exception of FIFA, UEFA, The FA, PL and the Football League, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Conditions of Issue. Nothing in these terms of conditions shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.
10.7 These Conditions of Issue and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales in relation to any dispute or claim arising out of or in connection with these Conditions of Issue (including in relation to any non-contractual disputes or claims).
In the Conditions of Issue the following words and phrases shall have the following meanings:
“Away Club” means the football club playing against the Club.
"Conditions of Issue" means these terms and conditions governing the issue and use of a Season Ticket.
"Ground" means the Turf Moor and all other locations owned, occupied or utilised by the Club.
"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground.
"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Season Ticket under the Terms & Conditions of Entry.
"Match" means any Premier League football match in which the Club participates and that takes place at the Ground during the League Season
“Membership” means any rules and regulations agreed in relation to your participation in the Club’s membership scheme which can be found at burnleyfc.com.
"Season Ticket" means a season ticket booklet (and all or any component vouchers therein) or any season ticket smartcard (and/or any rights arising out of or in connection with any of the foregoing) for admission to Matches.
"Terms & Conditions of Entry" means each of the rules and regulations of FIFA, UEFA, The Football Association, The Premier League (“PL”) and The Football League; the Ground Regulations; and the Conditions of Issue.
Direct Debit Scheme Payment Option
1. Burnley Football Club operates a recurring Direct Debit Scheme whereby supporters can spread the cost of the Season Ticket over twelve calendar months. The price of the Season Ticket using the Direct Debit Scheme is the same as paying in full as there are no fees or interest charged to spread the cost of the Season Ticket using the Direct Debit Scheme
2. Burnley Football Club reserves the right to refuse Direct Debit applications. In the event that an application to pay for a Season Ticket using the Direct Debit Scheme is refused the applicant must pay for their Season Ticket in full at the point the Direct Debit application is refused
3. The Direct Debit Scheme operates on a recurring basis. Instalments will be automatically taken for a Season Ticket each season. Supporters who do not wish to retain their Season Ticket for the following season via the Direct Debit Scheme must inform Burnley Football Club before March 1 of the current season by telephoning us on 01282 446800 (Option 3), writing to us at Ticket Office, Burnley Football Club, Harry Potts Way, Burnley, BB10 4BX, or email@example.com, or informing us in person at the Turf Moor Ticket Office
4. The cost of the current Season Tickets can be found by clicking here and will be payable by twelve equal instalments from April (in the year of the season start) until March (in the year the season ends). You will be notified each season of the new Season Ticket price and instalment amounts and given the option to decline to renew your Direct Debit if you do not wish to pay for the next season’s ticket by Direct Debit.
5. The first monthly instalment will be taken on 25 April (in the year the season starts) from the account details given to us at the time of purchase and each subsequent instalment will be taken on the 25th of each month. If the 25th is a Saturday, Sunday or Bank Holiday your instalment will be taken on the next working day. It is not possible to choose a specific instalment date.
6. Missed instalments are subjected to a £15 default administration charge per missed instalment. Payment of missed instalments (including any default administration charges) can be made at the Turf Moor Ticket Office or by calling 01282 446800 (Option 3).
7. Any supporter who has missed an instalment will be contacted to discuss the missed payment. If for any reason your Direct Debit is cancelled you are responsible for ensuring payment of the instalment by alternative means.
8. If a supporter misses an instalment this will result in the in the Season Ticket and Customer Account linked to the missed instalment being frozen. The Season Ticket will be deactivated and will not permit entrance to Turf Moor. No additional tickets can be purchased under the Customer Account while it is frozen – This applies to all Season Tickets paid for by the same Direct Debit. Once payment of the missed instalment(s) (including any default administration charges) has been received in full, so the account is up to date, the account will be unfrozen and all Season Tickets and Customer Accounts reactivated.
9. Any supporter who has two outstanding instalments on their account at any time will be contacted and given seven days notice to make the relevant payment to update their Customer Account. Failure to make the relevant payment within seven days will result in the Season Ticket being cancelled. If a ticket is cancelled by Burnley Football Club the supporter will receive no reimbursement for any instalments already paid and the full amount of the Season Ticket which remains outstanding will immediately fall due. The Season Ticket will only be reactivated if the supporter then pays the full amount due.
10. Any supporter who has missed Direct Debit instalments three times during the season will not be eligible to renew their Direct Debit the following season.
11. All correspondence regarding the Direct Debit Scheme should be marked with your Customer/Clarets Number (found on the back of your seasoncard)
12. If purchasing a Direct Debit season ticket for multiple people under one direct debit payment, you WILL NOT be able to move seats within that current season
The TeamCard system incorporates both access control to Turf Moor and a loyalty system via your SeasonCard.
This page is an overview of options to renew your season ticket, how to use your SeasonCard, and full explanation of TeamCard points.
SEASON TICKET RENEWALS
Season ticket renewals: keeping my seat
If you already have a SeasonCard and would like keep your current seat when you renew, all you need to do is pay for your new season. This new season will then be uploaded onto your existing SeasonCard, and will grant you entry to Turf Moor.
If you pay for your season ticket with cash, credit/debit card or cheque, you will need to renew your season ticket annually. We will announce renewal periods on the club website, our email newsletters and our social media channels.
If you choose the Direct Debit scheme to pay for your season ticket, you will not have to renew in the future. We will contact you every season with any changes of price, but your season ticket will auto renew.
Season ticket renewals: changing my seat
If you already have a SeasonCard but would like to change your seat when you renew, you have two options:
1. Speak to the Turf Moor Ticket Office when you are ready to renew and they will let you know of the other seats available to you. Once you have chosen a new seat, you will be given a new SeasonCard (your old one will no longer be valid).
2. Renew your current seat as normal and then wait until ‘seats swap week’ is announced (after the Early Bird season ticket period ends). During seat swaps week, you will be able to switch your renewed seat to any available in the stadium, including any non-renewed seats. Once you have chosen a new seat, you will be given a new SeasonCard (your old one will no longer be valid).
If you pay for your season ticket with cash, credit/debit card or cheque, you will need to renew your season ticket annually. We will announce renewal periods on the club website, our email newsletters and our social media channels.
If you choose the Direct Debit scheme to pay for your season ticket, you will not have to renew in the future. We will contact you every season with any changes of price, but your season ticket will auto renew.
YOUR SEASONCARD, ACCESS CONTROL & TEAMCARD POINTS
How do TeamCard points work?
- Your SeasonCard will be active as soon as you receive it - you will be able to gain access to your purchased matches and begin building up Teamcard points when you purchase retail items at the Clarets Store.
- Each time you make a purchase at the Clarets Store at Turf Moor, Clarets Store at Charter Walk in Burnley or online at www.claretsstore.com (on retail items), you will collect points.
- TeamCard points will only be collected when you purchase retail items from Burnley Football Club, unless otherwise stated (e.g. TeamCard points will not collected when purchasing season tickets or matchday tickets at the current time).
- For every £1 you spend on retail items, you will receive 10 TeamCard points.
- We have select ‘TeamCard matchdays’ and events throughout the season when additional TeamCard points can be collected - these will be advertised on our website.
Once you have collected TeamCard points, you can choose to spend these to discount your next purchase at Turf Moor.
Every point is worth 1p to spend at Burnley Football Club against merchandise or a season ticket, etc.
TeamCard points can be spent at the Turf Moor ticket office towards the cost of your season ticket renewal, or at either of the Clarets Stores against retail items. For example, if you had 1000 points (£10) you could spend these to reduce the cost of your next season ticket.
Please note: TeamCard points cannot be used against individual matchdays unless otherwise stated.
What your collected points are worth:
|Points collected||Spend value|
When can I collect TeamCard points?
You can only collect TeamCard points at the time of purchase by having your card scanned at the till-point. Points will not be added for previous purchases at the club, or if you forget your TeamCard.
How can I check how many TeamCard points I have?
Register your card here - you will then be shown your TeamCard points total.
What if I forget my TeamCard on a matchday?
You can get a replacement paper ticket for that game from the Turf Moor ticket office, who will then deactivate your TeamCard for that game.
What if I lose my TeamCard?
Please contact the Turf Moor Ticket Office as soon as possible who will deactivate your card so it cannot be used by anyone else. A replacement TeamCard is £25.
Can someone else use my TeamCard to enter Turf Moor on matchday?
- Cards are transferable within the same age category and in lower categories.
- You cannot transfer the card to a higher age /price bracket unless you pay the upgrade payments, where applicable, as outlined.
- There are no downgrade refunds.
- Cards remain the responsibility of the owner.
- Free under 10 tickets in the Family stand are not transferable.
- For queries, please contact the Turf Moor ticket office on a non-matchday on 01282 446800.
How do I upgrade my TeamCard for a game?
- SeasonCards and individual matchday purchasers may ‘upgrade’ their seat during the season for example (under 12 to adult). This can be done before to the game by presenting your ticket at the ticket office, based at Turf Moor.
- The deadline to complete this upgrade is 1 hour before kick-off.
- We are unable to complete upgrades over the telephone.
- Tickets cannot be upgraded online.
What happens if I am rejected entry to Turf Moor?
Fans are reminded that to attempt to enter Turf Moor using someone else’s card, without the club's permission or under the incorrect price band, is a fraudulent offence.
Do TeamCard points expire and if so, when?
Your total points and their expiry date will be available online at www.myteamcard.co.uk once you have registered your TeamCard.
GROUND REGULATIONS (Click to download PDF)
Notice: Entry to the Ground is expressly subject to acceptance by the visitor of these Ground Regulations and the rules and regulations of FIFA, UEFA, The Football Association, the Premier League and The English Football League (EFL) in respect of the relevant competition. The Ground Regulations incorporate the Club's Customer Charter (if any). Entry to the Ground shall constitute acceptance of the Ground Regulations.
"Ground" means this football stadium and all locations owned, occupied or utilised by the Club.
"Club" means this football club.
"Match" means any association football match (or any part or aspect of such a match) taking place at the Ground.
"Material" means any audio, visual and/or audio-visual material and/or any information or data.
“Football Authority” means each of the Premier League, The English Football League (EFL) League, The Football Association, the Football Association of Wales, FIFA, UEFA and any other relevant governing body of association football
1 Notwithstanding possession of any ticket the Club, any police officer or authorised steward may refuse entry to (or eject from) the Ground any person:
1.1 that fails (or in the Club's reasonable opinion is likely to fail) to comply with these Ground Regulations or any reasonable instruction issued by a police officer or authorised steward or officer of the Club; and/or
1.2 whose presence within the Ground is, or could (in the Club's reasonable opinion), constitute a source of danger, nuisance or annoyance to any other person.
2 On no account will admission be granted to a person who is the subject of a current Banning Order under the Football Spectators Act 1989 (as amended) or has been convicted of ticket touting offences under the Criminal Justice and Public Order 1994 (as amended).
3 The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground.
4 No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever, save only to the extent provided pursuant to paragraph 5.
5 In the event of the postponement or abandonment of the Match, refunds (if any) will be made in accordance with the Club's Customer Charter. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.
6 All persons seeking entrance to the Ground acknowledge the Club's right to search any person entering the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search.
7 The following articles must not be brought within the Ground - knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety. Any person in possession of such items will be refused entry to the Ground.
8 Further, you may not bring into the Ground:
8.1 any sponsorship, promotional or marketing materials save in respect of official club merchandise and/or other football related clothing worn in good faith;
8.2 any flags or banners larger than those maximum dimensions permitted by the Club from time to time (or, in the absence of such stipulations, 2 metres x 1 metre) and/or of an offensive nature;
8.3 nor may you offer (either free or for sale by any person) any goods (including literature) of any nature,
without the express written approval of the Club's management.
9 The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.
10 Racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.
11 The following acts are offences under the Football (Offences) Act 1991 (as amended):
11.1 The throwing of any object within the Ground without lawful authority or excuse.
11.2 The chanting of anything of an indecent or racialist nature.
11.3 The entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.
Conviction may result in a Banning Order being made.
12 All persons entering the Ground may only occupy the seat allocated to them by their ticket and must not move from any one part of the Ground to another without the express permission or instruction of any steward, officer of the Club and/or any police officer.
13 Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground.
14 The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground.
15 Premier League stadia are smoke-free and smoking or the use of electronic cigarettes is not permitted inside the Ground.
16 Mobile telephones and other mobile devices are permitted within the Ground PROVIDED THAT (i) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and (ii) no Material that is captured, logged, recorded, transmitted, played, issued, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.
17 Under the Sporting Events (Control of Alcohol etc.) Act 1985 (as amended), the following are offences for which a person can be arrested by a police officer and conviction could result in a Banning Order being made:
17.1 Attempting to enter the Ground or being inside the Ground whilst drunk;
17.2 Being in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Ground or in a public area of the Ground from which the event can be directly viewed.
18 Any individual who has entered any part of the Ground designated for the use of any group of supporters to which he does not belong may be ejected from the Ground either for the purposes of his own safety or for any other reason.
19 Save as set out in paragraph 16 above, no person (other than a person who holds an appropriate licence) may capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may they bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material.
20 The copyright, database rights and any other intellectual property rights in and to all Material that you produce at the Ground in relation to the Match, any players or other persons present in the Ground and/or the Ground (whether produced in breach of paragraph 19 above, or pursuant to paragraph 16 above, or otherwise) is hereby assigned (including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988) to the Club and the Premier League. You further agree (if and whenever required to do so by the Club and/or the Premier League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Club and the Premier League absolutely and with full title guarantee.
21 No goods (including literature) of any nature may be offered either free or for sale by any person within the Ground without the express written permission of the Club.
22 Tickets are not transferable and may not be offered for sale without the prior written permission of the Club or otherwise in accordance with the relevant ticket terms and conditions. Any tickets that are transferred are transferred subject to these Ground Regulations. Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer. The Club reserves the right to refuse admission to or eject from the Ground, and/or "blacklist", any person who has offered for sale or transferred his/her ticket in contravention of the relevant ticket terms and conditions (and/or the holder of any ticket that has been transferred in contravention of the relevant ticket terms and conditions). Tickets remain the property of the Club at all times.
23 CCTV cameras are in use around and in the Ground. Body worn video cameras recording video and/or audio may also be used as appropriate, to record images or audio which identifies you as an individual, for example to record prohibited behaviours as referenced in paragraphs 9 and 10. The Club may itself use or pass to the police or any Football Authority or other clubs, any recordings for use in any proceedings.
24 At all times whilst present in the Ground, persons must comply with any and all instructions of any steward or officer of the Club and/or any police officer. Failure to comply with any instruction may lead to immediate ejection from the Ground.
26 All ticket holders agree that the Matches for which the tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Ground where a Match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Matches.
27 Further to paragraph 25, if such person is under 18 years of age, the parent, guardian, or responsible adult who is accompanying them into the Ground shall be deemed to have provided consent on their behalf.
28 Refused entry to (or ejection from) the Ground may lead to further action by the Club including, but not limited to, the withdrawal of any season ticket (without reimbursement), Club Membership and other benefits.
Published by The Football Association Premier League Limited. Season 2018/2019