The TeamCard system - how it can be used at the turnstiles, in the retail store to build up reward points and accessed online
Burnley Football Club operates a 'TeamCard' access control system (turnstile entry card). This card can also be swiped in store and used to collect TeamCard points with every spend in our retail store at Turf Moor. These points can then be used in our retail store as a discount against your retail purchase and even as a discount against your next season ticket.
WHAT IS TEAMCARD
'TeamCard' is a system that incorporates both access control to Turf Moor (for you to use to gain entry to your turnstile) and a way to gain retail spend rewards combined in one card.
TERMS USED ON THIS PAGE
'SeasonCard' refers to the actual plastic credit card sized card you were issued by the ticket office (this is an access card to get on the match, its to be used in our retail store and can be used to spend and gain reward points these are then adjusted and accumulate on your TeamCard account)
'TeamCard registered SeasonCard' the plastic card that is registered with Team Card online.
'TeamCard Fob' is a smaller version of the credit card sized SeasonCard and enables you to collect and spend in our retail store , but will NOT grant you access at the turnstiles.
'TeamCard account' your online account where you can veiw the amount of retail reward points you have accumulated.
'Season ticket or match ticket' is referring to the type of match ticket you have purchased.
'Season ticket / ticketing loyalty points' are not discussed on this page, but you can read more here - ticketing loyalty points SEASON TICKET RENEWALS
Season ticket renewals: keeping my seat
If you already have a SeasonCard and would like keep your current seat when you renew, all you need to do is pay for your new season. This new season will then be uploaded onto your existing SeasonCard ticket account, and will grant you entry to Turf Moor. If you pay for your season ticket with cash, credit/debit card or cheque, you will need to renew your season ticket annually. We will announce renewal periods on the club website, our email newsletters and our social media channels. If you choose the Direct Debit scheme to pay for your season ticket, you will not have to renew in the future. We will contact you every season with any changes of price, but your season ticket will auto renew.
Season ticket renewals: changing my seat
If you already have a SeasonCard but would like to change your seat when you renew, you have two options:
Speak to the Turf Moor Ticket Office when you are ready to renew and they will let you know of the other seats available to you. Once you have chosen a new seat, you will be given a new SeasonCard (your old one will no longer be valid).
Renew your current seat as normal and then wait until ‘seats swap week’ is announced (after the Early Bird season ticket period ends). During seat swaps week, you will be able to switch your renewed seat to any available in the stadium, including any non-renewed seats. Once you have chosen a new seat, you will be given a new SeasonCard (your old one will no longer be valid).
If you pay for your season ticket with cash, credit/debit card or cheque, you will need to renew your season ticket annually. We will announce renewal periods on the club website, our email newsletters and our social media channels.
If you choose the Direct Debit scheme to pay for your season ticket, you will not have to renew in the future. We will contact you every season with any changes of price, but your season ticket will auto renew.
YOUR SEASONCARD, ACCESS CONTROL & TEAMCARD POINTS
How do TeamCard points work?
Collecting points: Your SeasonCard will be active as soon as you receive it - you will be able to gain access to your purchased matches and begin building up TeamCard points when you purchase retail items at the Clarets Store. Each time you make a purchase at the Clarets Store at Turf Moor, Clarets Store at Charter Walk in Burnley (on retail items), you will collect points if you present your TeamCard registered SeasonCard. TeamCard points will only be collected when you purchase retail items from Burnley Football Club, unless otherwise stated. TeamCard points will not collected when purchasing season tickets or matchday tickets at the current time.
For every £1 you spend on retail items, you will receive 10 TeamCard points.
We have select ‘TeamCard matchdays’ and events throughout the season when additional TeamCard points can be collected - these will be advertised on our website.
Spending points: Once you have collected TeamCard points (these are loaded onto your SeasonCard), you can choose to spend these to discount your next purchase at Turf Moor in our retail store or in the ticket office. Currently these transactions must be completed face to face (or it is possible over the phone in the ticket office case on request)
Every point is worth 1p to spend at Burnley Football Club against retail store merchandise or a season ticket. TeamCard points can also be spent at the Turf Moor ticket office towards the cost of your season ticket renewal, or at either of the Clarets Stores against retail items. For example, if you had 1000 points (£10) you could spend these to reduce the cost of your next season ticket. Please note: TeamCard points cannot be used against individual matchdays unless otherwise stated.
What your collected points are worth:
Points Collected | | Spend Value |
100 | | £1 |
500 | | £5 |
1000 | | £10 |
2000 | | £20 |
5000 | | £50 |
10000 | | £100 |
25000 | | £250 |
When can I collect TeamCard points?
You can only collect TeamCard points at the time of purchase by having your TeamCard registered SeasonCard scanned at the till-point. Points will not be added for previous purchases at the club, or if you forget your TeamCard registered SeasonCard.
How can I check how many TeamCard points I have?
Register your TeamCard registered SeasonCard - you will then be shown your TeamCard points total. Your total points will be available online at www.myteamcard.co.uk once you have registered your TeamCard. What if I forget my TeamCard registered SeasonCard on a matchday?
You can get a replacement paper ticket for that game from the Turf Moor ticket office, who will then deactivate your TeamCard for that game. Please note: there is a £5 charge for this
What if I lose my TeamCard registered SeasonCard?
Please contact the Turf Moor Ticket Office as soon as possible who will deactivate your TeamCard registered SeasonCard so it cannot be used by anyone else. A replacement TeamCard registered SeasonCard is £25.
Can someone else use my TeamCard registered SeasonCard to enter Turf Moor on matchday?
Cards are transferable within the same age category and in lower categories. You cannot transfer the card to a higher age /price bracket unless you pay the upgrade payments, where applicable, as outlined. There are no downgrade refunds. The card remains the responsibility of the owner. Free under 10 tickets in the Family stand are not transferable. For queries, please contact the Turf Moor ticket office on a non-matchday on 01282 446800.
How do I upgrade my TeamCard registered SeasonCard for a game?
Season ticket holders and individual matchday purchasers may ‘upgrade’ their seat during the season for example (under 12 to adult). This can be done before to the game by presenting your card or ticket at the ticket office, based at Turf Moor. The deadline to complete this upgrade is 1 hour before kick-off. We are unable to complete upgrades over the telephone. Tickets cannot be upgraded online.
What happens if I am rejected entry to Turf Moor?
If the unlikely situation occurs where there is a technical fault with your TeamCard registered seasonCard, you will be asked to return to the ticket office who will provide you with a paper ticket to gain entry. Fans are reminded that to attempt to enter Turf Moor using someone else’s card, without the club's permission or under the incorrect price band, is a fraudulent offence. Anyone who would like to upgrade their Teamcard registered SeasonCard must do by close of business the day before matchday. Anyone found to be attempting to enter Turf Moor under the incorrect price band on a matchday will be asked to report to the Turf Moor Ticket Office, pay the full cost for the correct price band season or matchday ticket plus an additional charge of £5. Until this process is complete, you will not be granted access to Turf Moor.
Do TeamCard points expire and if so, when?
Expiry of points is being considered at the moment. Further details will be released in due course.
What can I do with a TeamCard keyfob?
You are unable to gain access to the turnstiles with your TeamCard keyfob. You will still need to have either a TeamCard registered SeasonCard or a matchday ticket with barcode. TeamCard Fobs are available from the Clarets Store and the ticket office when you make a purchase. The keyfob allows you build up points with TeamCard, which can then be used to discount future purchases at the Clarets Store or from the cost of a season ticket. For current TeamCard registered SeasonCard holders, fobs can also be linked to your current TeamCard registered SeasonCard and be used in its place when making purchases at the Clarets Store.
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