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Club News

Match Guide: West Ham

2 November 2018

Information for all supporters travelling to the London Stadium ahead of tomorrows fixture against West Ham in the Premier League.

On Arrival

West Ham operate a 100% person and 100% bag search, with stewards using pat down methods and security wands where necessary. All safety and security information relating to London Stadium can be found at www.london-stadium.com/plan-your-visit/safety-and-security

New for 2018/19: Search points are now positioned on the bridges as depicted in the maps below, with one lane on each bridge dedicated to accessibility supporters for ease of access. We would advise that Burnley supporters arrive via Bridge 4 which is closest to the visitors turnstiles.

Turnstiles will open 90 minutes prior to kick-off with the visiting supporters accessing the stadium via Entrance D in the South West corner.

CLICK HERE TO VIEW THE STADIUM MAP.

Coach Parking

The coach park is located directly adjacent to Pudding Mill Lane station which you will see on the attached maps. West Ham United Supporter Liaison Officer’s will be at hand to guide your supporters on route to and from the stadium.

Supporter Information at the London Stadium

There is a dedicated Visiting Supporter Information marquee located directly outside the visitors turnstiles to assist with any enquiries. Please note that any ticketing or access enquiries will likely be directed to the Ticket Office for assistance as they may need further review by a ticketing expert. All windows at the Ticket Office are fitted with audio-induction loops for deaf or hard of hearing supporters. 

Post-match, Burnley supporters will leave the stadium via the exit gates at turnstile D and make their way down the two staircases directly in front of the away section. A lift is situated in-between the two sets of stairs for any supporters who require it. From here, supporters will be able to travel to their onward destination.

Accessibility

Any supporters with accessiblity needs can access the free Shuttle Service from the Away Coach Drop-off Point to the visitors entrance. This must be booked in advance via West Hams, Julie Pidgeon, at accessibility@westhamunited.co.uk.

Julie and her team will also be able to offer guidance in respect of any accessible facilities, lifts, changing rooms, toilets and more, with Disabled Supporter Assistants at hand to assist (pink tabards).

Ticket Collection

Any pre-arranged ticket collections for Burnley supporters will be available from the North Ticket Collection Office situated between turnstiles J and K. Supporters will need to provide photographic identification in order to collect their tickets.

Food & Drink

Kiosk 29 – a selection of pies are available here, including a vegetarian option. Draught beer and soft drinks can also be purchased

Kiosk 30 – a large English sausage in a soft brioche roll and a vegetarian offer of Nachos. Pre-poured bottled beer and soft drinks can also be purchased

Kiosk 31 – soft drinks and confectionary

Alcohol will be served before the match and during half-time with draft beers available at Kiosk 29 and 30. All drinks are pre-poured and decanted into plastic cups.

All products are advertised on the TV screens throughout the concourse area. Please note that all alcoholic bottled drinks have to be decanted

Durning The Match

If supporters witness any anti-social, abusive or discriminatory behaviour they should report this to the nearest steward or, alternatively, by sending a text message to our SMS reporting service on 07860 404069. All messages are treated in the strictest confidence and the service is advertised on the big screens before and during the match.

Further Information

Any further information can be found on our online Matchday Guide.

We will also be communicating any proactive service messages via the Club website and our Supporter Services twitter handle @WestHamHelp in the lead up to the match.


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