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Your TeamCard

More about the TeamCard system how it can be used at the turnstiles, in the retail store to build up reward points and accessed online.

Prior to the 2020/21 season Burnley Football Club operated a 'TeamCard' access control system (turnstile entry card) this card could also be swiped in store and used to collect TeamCard points with every spend in our retail store at Turf Moor. These points could then be used in our retail store as a discount against your retail purchase and even as a discount against your next season ticket.

WHAT IS TEAMCARD

'TeamCard' is a system that incorporates both access control to Turf Moor (for you to use to gain entry to your turnstile) and a way to gain retail spend rewards combined in one card.

TERMS USED ON THIS PAGE

'SeasonCard' refers to the actual plastic credit card sized card you were issued by the ticket office (this is an access card to get on the match, its to be used in our retail store and can be used to spend and gain reward points these are then adjusted and accumulate on your TeamCard account)

'TeamCard registered SeasonCard' the plastic card that is registered with Team Card online.

'TeamCard Fob' is a smaller version of the credit card sized SeasonCard and enables you to collect and spend in our retail store , but will NOT grant you access at the turnstiles.

'TeamCard account' your online account where you can veiw the amount of retail reward points you have accumulated.

'Season ticket or match ticket' is referring to the type of match ticket you have purchased.

'Season ticket / ticketing loyalty points' are not discussed on this page, but you can read more here - ticketing loyalty points


SEASON TICKET RENEWALS

The whole of the following section refers to processes prior to the 2020 /2021 season

Season ticket renewals: keeping my seat

If you already have a SeasonCard and would like keep your current seat when you renew, all you need to do is pay for your new season. This new season will then be uploaded onto your existing SeasonCard ticket account, and will grant you entry to Turf Moor.

If you pay for your season ticket with cash, credit/debit card or cheque, you will need to renew your season ticket annually. We will announce renewal periods on the club website, our email newsletters and our social media channels.

If you choose the Direct Debit scheme to pay for your season ticket, you will not have to renew in the future. We will contact you every season with any changes of price, but your season ticket will auto renew.

Season ticket renewals: changing my seat

If you already have a SeasonCard but would like to change your seat when you renew, you have two options:

  1. Speak to the Turf Moor Ticket Office when you are ready to renew and they will let you know of the other seats available to you. Once you have chosen a new seat, you will be given a new SeasonCard (your old one will no longer be valid).

  2. Renew your current seat as normal and then wait until ‘seats swap week’ is announced (after the Early Bird season ticket period ends). During seat swaps week, you will be able to switch your renewed seat to any available in the stadium, including any non-renewed seats. Once you have chosen a new seat, you will be given a new SeasonCard (your old one will no longer be valid).

If you pay for your season ticket with cash, credit/debit card or cheque, you will need to renew your season ticket annually. We will announce renewal periods on the club website, our email newsletters and our social media channels.

If you choose the Direct Debit scheme to pay for your season ticket, you will not have to renew in the future. We will contact you every season with any changes of price, but your season ticket will auto renew.

YOUR SEASONCARD, ACCESS CONTROL & TEAMCARD POINTS

How do TeamCard points work?

Collecting points: Your SeasonCard will be active as soon as you receive it - you will be able to gain access to your purchased matches and begin building up TeamCard points when you purchase retail items at the Clarets Store. Each time you make a purchase at the Clarets Store at Turf Moor, Clarets Store at Charter Walk in Burnley (on retail items), you will collect points if you present your TeamCard registered SeasonCard. TeamCard points will only be collected when you purchase retail items from Burnley Football Club, unless otherwise stated. TeamCard points will not collected when purchasing season tickets or matchday tickets at the current time

For every £1 you spend on retail items, you will receive 10 TeamCard points.

We have select ‘TeamCard matchdays’ and events throughout the season when additional TeamCard points can be collected - these will be advertised on our website.

Spending points:

Once you have collected TeamCard points (these are loaded onto your SeasonCard), you can choose to spend these to discount your next purchase at Turf Moor in our retail store or in the ticket office. Currenlty these transcations must be completed face to face (or it is possible over the phone in the ticket office case on request)

Every point is worth 1p to spend at Burnley Football Club against retail store merchandise or a season ticket.

TeamCard points can also be spent at the Turf Moor ticket office towards the cost of your season ticket renewal, or at either of the Clarets Stores against retail items.

For example, if you had 1000 points (£10) you could spend these to reduce the cost of your next season ticket.

Please note: TeamCard points cannot be used against individual matchdays unless otherwise stated.

What your collected points are worth:

Points Collected Spend Value
100 £1
500 £5
1000 £10
2000 £20
5000 £50
10000 £100
25000 £250

When can I collect TeamCard points?

You can only collect TeamCard points at the time of purchase by having your TeamCard registered SeasonCard scanned at the till-point. Points will not be added for previous purchases at the club, or if you forget your TeamCard registered SeasonCard.

How can I check how many TeamCard points I have?

Register your TeamCard registered SeasonCard - you will then be shown your TeamCard points total.

Your total points will be available online at www.myteamcard.co.uk once you have registered your TeamCard.

What if I forget my TeamCard registered SeasonCard on a matchday?

Correct for 2019/20 season - you can get a replacement paper ticket for that game from the Turf Moor ticket office, who will then deactivate your TeamCard for that game.

Please note: there is a £5 charge for this

What if I lose my TeamCard registered SeasonCard?

Correct for 2019/20 season - Please contact the Turf Moor Ticket Office as soon as possible who will deactivate your TeamCard registered SeasonCard so it cannot be used by anyone else. A replacement TeamCard registered SeasonCard is £25.

Can someone else use my TeamCard registered SeasonCard to enter Turf Moor on matchday?

Cards are transferable within the same age category and in lower categories. You cannot transfer the card to a higher age /price bracket unless you pay the upgrade payments, where applicable, as outlined. There are no downgrade refunds. The card remains the responsibility of the owner. Free under 10 tickets in the Family stand are not transferable. For queries, please contact the Turf Moor ticket office on a non-matchday on 01282 446800.

How do I upgrade my TeamCard registered SeasonCard for a game? Correct for season 2019/21 - Season ticket holders and individual matchday purchasers may ‘upgrade’ their seat during the season for example (under 12 to adult). This can be done before to the game by presenting your card or ticket at the ticket office, based at Turf Moor. The deadline to complete this upgrade is 1 hour before kick-off. We are unable to complete upgrades over the telephone. Tickets cannot be upgraded online.

What happens if I am rejected entry to Turf Moor?

If the unlikely situation occurs where there is a technical fault with your TeamCard registered seasonCard, you will be asked to return to the ticket office who will provide you with a paper ticket to gain entry.

Fans are reminded that to attempt to enter Turf Moor using someone else’s card, without the club's permission or under the incorrect price band, is a fraudulent offence.

Anyone who would like to upgrade their Teamcard registered SeasonCard must do by close of business the day before matchday.

Anyone found to be attempting to enter Turf Moor under the incorrect price band on a matchday will be asked to report to the Turf Moor Ticket Office, pay the full cost for the correct price band season or matchday ticket plus an additional charge of £5. Until this process is complete, you will not be granted access to Turf Moor.

Do TeamCard points expire and if so, when?

From 1st July 2019, you can begin collecting TeamCard points for the 2019/2020 season, which will in turn collect up until 30th June 2020. At this point, you will have up until 1st April 2021 to use your points before they expire*

*Update Feb 2021 - please note that the Club will extend the expiry date of the TeamCard points gathered in the 2019/20 season beyond the 1st April 2021 deadline mentioned above. We recognise that supporters have had restrictions placed upon the ability to use these points so we want to reassure all supporters that we will give you ample chance to use these points. Once we have further information regarding the extended expiry dates we will publish an update on this webpage. If you have further questions regarding expiry dates then please contact us.

Your total points will be available online at www.myteamcard.co.uk once you have registered your TeamCard.

What can I do with a TeamCard keyfob?

You are unable to gain access to the turnstiles with your TeamCard keyfob. You will still need to have either a TeamCard registered SeasonCard or a matchday ticket with barcode.

TeamCard Fobs are available from the Clarets Store and the ticket office when you make a purchase. The keyfob allows you build up points with TeamCard, which can then be used to discount future purchases at the Clarets Store or from the cost of a season ticket.

For current TeamCard registered SeasonCard holders, fobs can also be linked to your current TeamCard registered SeasonCard and be used in its place when making purchases at the Clarets Store.


Please note: February 2021

Burnley Football Club is in the process of reveiwing some of the use of this system in the stadium and store (use of the plastic cards). We are doing this as we are required to comply with revised stadium operations which must comply with national COVID-19 regulations. We will publish a clear outline of any changes for the 2021/22 season in our ticketing pages of this website, social media channels and newsletters.


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