First Time Fan - Home and Visiting Supporters
First Time Fan - Home and Visiting Supporters
At Burnley Football Club, we always look forward to welcome new fans to Turf Moor, but we realise it can be a little daunting attending your first match.
Below is a quick guide of how to buy tickets, some tips for when you arrive in Burnley and what you can expect in the run-up to your first match.
Burnley is surrounded by hills and moorland and is located on the edge of an area of outstanding natural beauty. You can walk around Towneley Hall which is a 15 minute walk from the stadium, here you can explore Lancashire's history through characters from the past, visit the extensive woodlands, gardens and parks within which the hall is sitauted.
If you're feeling more active why not take a stroll or a ride through some of the many parks and gardens in the area, several of which are right on the doorstep of Turf Moor. Or if you're looking for something more cultured to do, enjoy a theatre performance at The Mechanics and/or visit exhibitions of sculptures and paintings at Gawthorpe Hall.
The iconic Singing Ringing Tree stands high above Burnley on Crown Point Moor and has been named in the top 10 pieces of ‘sound art’ in the world. You can enjoy the splendid views over the town to the hills beyond make a visit for a closer inspection of this amazing artwork an absolute must.
For more personalised advice on places to stay and things to do in Burnley feel free to contact our main reception team or visit www.visitlancashire.com for more information.
Tickets can be purchased from the Ticket Office at Turf Moor (Harry Potts Way, Burnley, BB10 4BX), by phoning our ticket office team directly on 01282 446800, or online on the Burnley FC ticketing website.
Purchasing Tickets online
To purchase tickets online you will first need to register your details and create a single sign on account. To Register, click ‘create account’. Fill in all your required details (please use a password you will remember, as you will need this to log-in in future). Once you have correctly filled in all your details you will have created a profile to then take the next step to link your ticketing account
Then create a ticketing account Create a Clarets number Click on LOGIN/REGISTER and then REGISTER and complete all your deatils and you will be emailed a clarets number.
While logged in click BUY MATCH TICKETS and a full list of games you can purchase tickets for will then be displayed.
Click on the match you would like to purchase for and you will be given two steps.
1: Choose your Area. From here you can choose the area of the ground you would like to purchase from the stadium plan.
2: Choose your seat. From here you will be shown which seats are available to purchase in this area of the ground.
If you click on the bincolulars you will also be able to see the veiw from the seat you have chosen.
You will then reach the checkout. Please check your purchase is correct, choose your method of fulfilment (either e ticket or post), and click ‘Checkout’. Simply enter your credit/debit card details as requested, you will be given the option to save this card for future purchases. Your tickets will then either be available from the Turf Moor ticket office, emailed to you or posted out to you as you requested.
PLEASE NOTE: On matchdays online tickets for collection will be available from the Ticket Collection Point, this may not be the Ticket Office but we will advise you where to go.
Purchasing multiple tickets, online you can purchase up to 6 per clarets number if you wish to purchase for a group please contact the ticket office by phone, email or in person.
If you wish to buy two or more tickets which are for a different price band, that person's number must be attached to yours within the 'Family & Friends' menu. Once the extra person(s) have been selected from the drop-down box, click 'Update Basket' at the bottom of the page. Ths will then apply the correct price(s).
Purchasing tickets from the Ticket Office in person
The ticket office is open on matchdays pre to kick off.
Nomal office hours are Monday- Friday 9am-5pm. We would advise you to check with us before travelling to the ticket office during the week.
As a new fan, staff at the ticket office will firstly ask you for some simple contact details (Name, Address, Contact Number, Email Address, date of birth) and then provide you with a ‘Clarets Number’. This is your personal supporter number and will allow you to build up ‘Clarets Points’ every time you make a purchase in the future (explained below).
You will then be able to choose the area of Turf Moor you would like to sit, and be asked for a method of payment. Burnley Football Club accepts cash and most major credit/debit cards (excluding American Express). The ticket office staff will email you your match tickets, or if required we can then print out the ticket for you.
Purchasing tickets over the phone
When match tickets are on sale they can be purchased on 01282 446800 option 2 or 3 Monday-Friday from 9am - 5pm.
As a new fan the staff at the ticket office will firstly ask you for some simple contact details (Name, Address, Contact Number, Email Address, date of birth) and then provide you with a ‘Clarets Number’.
This is your personal supporter number and will allow you to build up Clarets points (explained below). You will then be able to choose the area of Turf Moor you would like to sit, and will asked for a method of payment.
Only Credit/Debit card payments can be made over the phone. Your tickets will then be posted out to the address you have supplied for you to use on matchday.
Babes in Arms
Please see our guidence on bringing babes in arms to a football match.
From the East: Exit M65 at junction 12 and follow signs to ‘Burnley North A682,’ over two roundabouts and into Colne Road. After 1.5 miles, turn left at the lights into Casterton Avenue. After another half mile, go straight on at another roundabout, follow signs for ‘Rochdale A6114,’ into Eastern Avenue. After 1.5 miles, you will be on Belvedere Road and the stadium is there.
From the West: Exit M65 motorway at junction 9 (Signposted Halifax A679) and turn right at the first roundabout, over the motorway. Go to the second roundabout and take a left, still following signs for Halifax and onto Accrington Road. After ¾ of a mile, go right at the traffic lights into Rossendale Road. Follow for another 1.5 miles and then go straight on through the traffic lights into Glen View Road. After another mile, turn left into Todmorden Road, where you will find Turf Moor at the foot of the hill.
From the North and South: Exit M6 at Junction 29 and onto the M65. Exit the M65 at junction 10 and follow signs for ‘Towneley Hall.’ This road eventually goes past Turf Moor.
The nearest station is Burnley Manchester Road. From here, exit the station and walk down Centenary Way, from where Turf Moor is clearly visible. When you reach the roundabout at the end of the road, turn right onto Yorkshire Street, which becomes Harry Potts Way. The ground is on your left hand side. From Burnley Central, follow signs for the town centre and then head left towards the Bingo Hall. You will see the bus station, and take the underground footpath and then head under the aqueduct onto Yorkshire Street and towards Harry Potts Way and you can see the stadium directly in front of you on the left.
The Bus Station is situated relatively close to the ground, just off Centenary Way. Leave the station and head towards the Bingo Hall opposite. Use the underground footpath and then head under the aqueduct onto Yorkshire Street and follow the instructions from above and you will see Turf Moor right in front of you on the left.
Most of the surrounding streets have parking restrictions on a matchday (Saturday Sunday and Tuesday), so it is advisable for supporters to use the following car parks:
- Burnley Cricket Club, Belvedere Road, Burnley BB10 4BN. Advantage: Approximately 2 minute walk (local charge please contact the Cricket Club)
- Various Townley Park car parks, on site at Townley Hall park, Burnley, BB11 3RQ. Capacity: 200 cars Advantage: Close to ground, 10 minute walk, illuminated. Pre pay at machine.
- Charter Walk, Curzon Square, Brown Street, Burnley, BB11 1PX. Capacity: 500 cars Advantage: Town centre location, close to all the shops and fast food outlets. 8 minute walk from the stadium pay on exit.
- Burnley Borough Council, Various but main one at Centenary Way, Burnley, BB11 2HE . Capacity: 100 cars Advantage: Close to stadium, new car park, secure, well lit, pre pay at machine. 5 minute walk from stadium.
- Mancheter Road Rail Station, upto 50 cars. 15 mins walk to stadium, pre pay at machine.
Dining: Turf Moor is situated just a stone throw away from Burnley town centre and adjacent to many local 'traditional' corner shop eateries which are extremly popular with match day crowds. Within 5 minutes walk supporters can find a whole array of dining options from tradional fish and chip shops, high street fast food to local restaurants serving locally sourced food. On Turf Moor's footprint and on approach to Turf Moor on matchday a selction of food & drink outlets are available on Harry Potts way, in our Fanzone and of course we have matchday catering outlets on every concourse inside the stadium. In stadium and in the fanzone we do have vegetarian options, but if you have a specfic requirement then please contact us ahead of travel and we can help you plan your day. Please email email@example.com for further assistance
Top tip why not try:Bene and 'ot - available in many local bars and in the stadium.
Toilets: Toilets are located throughout the stadium on a match day, we also offer toilet facilites in the fanzone at the rear of the stadium (adjacent to the Elite Training Centre).
Cash Point: There are no cash points available in the ground however, there is a cash point located at Lyndhurst Road situated a couple of blocks away from the club and one situated opposite the Turf Pub.
Please Note: We are a cashless stadium - all of our Kiosk and retail outlets now accept card payment and there is a preference for contactless payments.
Matchday programmes are available from programme sellers and in the clarets store for £3.50 these vendors will accept cash.
Below please find a list of the items that you CANNOT bring into the stadium at Turf Moor on a macthday, it also outlines the guidlines for some things we do place a restriction upon
In order for us to ensure that your visit to the stadium goes as smoothly as possible, we ask you to limit the amount of items you bring to a match. All bags will be searched by our trained security and stewarding teams so please be prepared to factor this into your matchday plans and timings.
Please email firstname.lastname@example.org prior to attending the game if you have any questions regarding the below information.
You may bring into the stadium the following items
A small compact camera - must be able to fit in a pocket
Small fold up Umbrellas - able to fit under a standard seat
Small Bags / Backpacks - must be able to fit under your seat
Crutches / Walking Aids - please advise us in advance as below
Clear plastic bottles of water or clear liquids 500ml or less
You are NOT permitted to bring ino the stadium the following items
Dark plastic bottles and/or dark liquid
Water in excess of 500ml
Large Bags or Suitcases - available by prior authoristion
Large bodied cameras
Poles or Sticks
Video recording equipment
Computers or Tablets
Baby Buggies/Prams - available by prior authorisation
Flags or Banners
Turf Moor is a NO SMOKING stadium, this includes the use of electronic cigarettes inside the stadium and toilets (except in designated vaping areas)
Our Visiting supporters are located in multiple blocks of the Barnfeild Construction Stand.
If you travel on an organised supporter coach it will drop you off right outside the turnstiles.
Car parking facilites are not available onsite for visiting supporters but we would recommend you consult the list on the above tab as there are several within walking distance.
There is a concession stand and toilet facilities in the stand.
Turf Moor is a cashless stadium.
There is an additonal marquee directly to the right of the entry turnstiles where you can purchase food and drinks and here you will find additonal toilets and an increased area to enjoy pre match and at half time.
We do not permit flags or banners in the stadium
Registered disabled supporters
Level access facilities are provided for supporters who have purchased a ticket to use the accessible platform. There is a wheelchair accessible toilet (please note this does not have a changing places facility inside).
If you need to use the changing places facility please email us in advance for more information.
Audio headsets are available on request from the clartes store or they can be delivered to your seat if requested in advance. Please note this is a radio feed to in house commentary team.
There is nearby parking for blue badge holders or those with acess needs which is available on a first come first served basis (please email email@example.com to book this)
Want to buy a ticket? Ticket sales are via your own clubs ticket office
Questions once you have bought a ticket
Enjoy the match.