Disabled Supporter Information
Disabled Supporter Information
We proud of our history as a founder member of the Football League, and as a club at the heart of the local community. We endeavour to ensure that all fans, customers and associates at all levels of the club are treated without prejudice and with the utmost respect.
Our disabled supporters' matchday experience is just as important to the club as any other fan. We apply reasonable adjustments under the Disability Discrimination Act for disabled supporters who have additional needs in the ground on matchdays.
Disability Liaison Officer and matchday access team If you have any further questions, please contact our Disability Liaison and Supporter Liaison Officer via email.
Our access team will be in uniform and available every matchday to provide assistance.
Disability Access Officer Our Disability Access Officer, Doug Metcalfe, is on hand to offer assistance and advice, whether it be pre or post event.
To get in touch, please call 01282 446800 or email us.
Burnley FC Disabled Supporters Association (BDSA) is an organised supporter group for people with disabilities who attend Burnley Football Club or have done so in previous years.
This group of supporters work with Burnley FC accessibility staff and senior management with the aim to provide a voice for disabled supporters and to engage with the club to ensure that all supporters are not only listened to but also involved in any new inititives.
The group is in regular dialogue with the club relating to stadium development, ticketing and the improvements to facilities for the disabled supporters and also creates a social forum for supporters to enjoy.
For more information and to contact the Burnley Disabled Supporters' Association please click HERE
Turf Moor Harry Potts Way Burnley Lancashire BB10 4BX
By Car Accessible car parking is explained in the parking section of this guide.
We also have drop off points to enbable disabled supporters or those who find it hard to walk distances to give access to their vehicle adjacent to the stadium carpark entrance. This drop off point adjacent and a short distance from the entrance of the South East accessible stand (B4) and only 70m from the entrance to the North East accessible stand (E1).
If you are not restricted by mobility limitations, there are several car parks near to Turf Moor we recommend. More information on these can be found on the directions tab at https://www.burnleyfootballclub.com/more/more-fans/first-time-fan
By Train The nearest station is Burnley Manchester Road, which is approximately a 15 minutes on foot from Turf Moor. The station platform has level access to the carpark on one platform and a ramped access on the alternative platform. A ramp is available to board the train during staffed hours, please consult the National Rail website for up to date information for the station Burnley Manchester Road. There is car parking for upto 50 cars on this site. From the station, exit the station and travel down Centenary Way, from where Turf Moor can be seen. When you reach the roundabout at the end of the road, turn right onto Yorkshire Street, which becomes Harry Potts Way. The ground is on your left-hand side.
Burnley Central train station is approximately 20-minutes on foot from Burnley Central Station and the smaller of the 2 stations. From the station follow signs for the town centre and then head left towards the bus station. From here, walk down Yorkshire Street, which becomes Harry Potts way. The ground is on your left-hand side.
By Bus Burnley bus station is a main terminus and is situated relatively close to the ground, approximately 5-10 minutes on foot, it is just off Centenary Way. There is level access to all areas in the bus station, it has accessible toilets and a cafe and shop for your convenience. Leave the station and head towards the Gala Bingo Hall opposite. Use the underground footpath and then head under the aqueduct onto Yorkshire Street and follow the instructions from above, you can clearly see Turf Moor from here.
To ensure that the club treats everyone fairly and to enable us to take the particular circumstances of our disabled supporters into account when allocating seats, the club requires all applicants for seating which has been allocated for the specific use of disabled supporters, to produce confirmation of their entitlement to one of the following:
One of the following must be shown at the ticket office before the supporter is registered as disabled:
- Receipt of the mid-rate care element or the high-rate mobility component of the Disability Living Allowance (DLA), War Pensioners’ Mobility Supplement or Personal Independence Payments (PIP)
- Receipt of either the Severe Disablement Allowance or Attendance Allowance
- War Pensioners’ Mobility Allowance or War or Service Disablement Pension for 80% or more disability
- Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted).
- Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 – 95 dBHL or worse
- Confirmation in writing from Social Services that the individual has a learning difficulty or disability. This may include Proof of Registration with Social Services, or if not on the Local Authority Register, a letter from a doctor or support worker confirming that the individual has a difficulty in learning new skills, or may be unable to cope independently. For children – a letter from the head teacher at a specialist school confirming eligibility will be acceptable.
Reference throughout this guide to a ‘disabled supporter’ is a reference to a person who can provide this confirmation.
Please note the club reserves the right to periodically check that an applicant remains eligible.
If you are not in receipt of one of the above and you want to discuss your individial requirements and circumstance with us then please conact email@example.com
Personal Assistant tickets (PA) - general information
PA tickets -do I qualify for a free personal assistants ticket? Supporters receiving the medium or higher rate care component of Disability Living Allowance (DLA), and/or standard or enhanced rate care component of Personal Independence Payment (PIP) will be entitled to a free match ticket or season ticket for their personal assistant to accompany them on match days.
The club reserves the right to request evidence to support this where necessary and always require the disabled supporter and their personal assistant to enter the ground and sit together for the match.
We will ask e very disabled supporter to complete a registration document to help us to ascertain eligibility. This is available from the ticket office team by email, by post, or in person. (firstname.lastname@example.org or 01282 446 8000 option 2)
PA tickets - what are the conditions of use of this ticket? Seats for personal assistants can be located next to or behind the disabled supporter’s possition / space if located in the 'free plan' platform or deck areas of the stadium such as the North East, South East or pitch level platforms.
If a disabled supporter is allocated a fixed seat then the personal assistants seat will be adjacent to the allocated seat.
If possible we ask disabled supporters to name their personal assistant at time of purchase. We recognise that this is not always possible and in this case the personal assistant ticket or season ticket will be issued in the disabled supporters name. If the designated person does have a clarets account we advise that you link them on our friends and family facility via your account or ask out ticket office team for assiatnce in doing this.
Ordinarily each ticket is the responsibility of the named person it is issued to - in the case of personal assistant tickets the disabled supporter is responsible for the proper use of any personal assistant ticket linked to theirs. A personal assistant ticket is only to be used in conjuction with the attendnace of the disabled supporter that it is issued with.
If a personal assistants ticket is found to be used without the disabled supporter attending the match the disabled supporter may face sanctions from the Club.
Disabled supporters who attend in a wheelchair must remain in their wheelchair during the game. If you will attend in a mobility scooter we ask that you advise or ticket office team at the time of purchase to ensure your seat / place location is suitable for your needs and adequate space is provided.
PA tickets - Can I attend without the disabled supporter If you hold a personal assistant ticket and wish to attend a match without the registered disabled supporter please contact the ticket office to purchase a ticket in general admission, you will not be permitted to sit in the accessible areas of the stadium.
Family members and group bookings Spaces in the accessible parts of the stadium are limited and must be prioritised for supporters with a disability or acessibillity needs. If you wish to attend in a small family group this must be discussed with the ticket office team prior to purchase. We will try to accomodate your party as best we can as availability will vary from match to match.
North East accessible stadium and groups If you have an accessible seat located in the NE accessible stand or the Jimmy McIlroy pitchside platform we can sometimes offer family members the option to purchase tickets in the Lower Jimmy McIlroy stand as the configuartion of the 2 stands allows supporters to be able to meet and socialise pre match and at half time on the Jimmy McIlroy lower concourse. This is subject to availability and must be pre arranged to allow us to inform our match day stewarding teams. Please contact our Supporter Liaison Officer to discuss on email@example.com
Purchasing your ticket Disabled supporters of Burnley Football Club should contact the Ticket Office on 01282 446800 (option 2), purchase online or visit the ticket office in person to purchase tickets for all Burnley FC fixtures (home).
We would ask that, wherever possible, you detail the nature of your disability or access need so that we are able to assist your purchase in an informed manner and to offer you seats most suited to your requirements (subject to availability). In light of this you will be required to complete a registration form to help us to do this.
We have a decidicated member of our ticketing team with knowledge of the accessible seating areas can can assist you in your purchase. This is Dane Wilson and he works within the ticket office team.
The main ticket office is located to the side of the Turf Moor club shop, on Harry Potts Way. If you wish to visit on matchday please check with us before travelling to the ticket office as our opening times may vary. There is ramped access, automatic sliding doors and a lowered counter available at the ticket office, if you have any specific needs please feel free to call the ticket office team ahead of your visit and we can discuss any specific requirements.
Wheelchair users Turf Moor currently has a total of 153 wheelchair bays and personal assistant seats. In addition, there are a number of seats available for friends and family of wheelchair users within the North East Stand.
This consists of over 80 wheelchair bays in the North East stand including some pitchside locations, 45 in the South East stand and 12 in the Barnfield Construction stand for visiting supporters,
There are three accessible entrances at Turf Moor, one situated at the visiting supporters entrance (B1), at the South East Stand (B4) and finally at the North East Stand (E1)
Ambulant supporters Ambulant disabled supporters can sit anywhere in the ground providing they are able to access the area subject to safety requirements. If you feel as though you have any further requirements regarding your seat, please let us know at the point of purchase as we will try to accommodate accordingly.
In addition to the 153 number of seats we have highlighted throughout the stadium as easy access seating. We also have 28 ambulant supporter seats on Level 1 of the NE accessible stand, these are acessed by 3 small steps and are fixed seats.
Please contact the ticket office for more information.
Deaf or hearing impaired supporters On match days at Turf Moor, information will be carried on screens and via the Public Address System. Please advise our access team ahead of match day if possible and we can provide further assistance and information.
Blind or partially sighted supporters Complimentary headsets are provided to disabled supporters at Turf Moor upon request, please contact our access team to before attending the match to request these. (firstname.lastname@example.org) These headsets pick up the commentary from Clarest Plus to enable supporters to listen in stadium.
Learning difficulties and unseen disabilities Supporters are able to sit anywhere they choose, subject to availability. If, for any reason, any supporter with learning difficulties or unseen disabilities feels they have more specific seating requirements they should contact the access team to discuss requirements in more detail.
Every effort will be made to accommodate such requests.
Requests for personal assistants will be given due consideration and where provided, supporters will be required to complete a personal assistant registration form or provide evidence of receiving middle or high rate of care and/or high rate of mobility or enhanced/standard rate of PIP.
We recognise that every supporter will have differing needs and as such requests for disabled tickets and personal assistant tickets are at the Clubs and the DLOs discretion, please contact email@example.com to discuss further
The Stadium has recenlty opened a major redevelopment of our accessable areas.
For more information, or if you wish to visit the stadium to veiw the facilites, please contact our Disability Liaison and Supporter Liaison officer on firstname.lastname@example.org and we will advise you on the specifics of our current facilites and the developments we have planned for the coming seasons.
The Club Store (Clarets Store at Turf Moor) can get extremely busy on a Match Day. If you require a quieter period on a Match Day we would recommend at least 2 hours before kick-off. Non-match days are considerably quieter. Any specific requests please contact the store team to discuss your requirements.
- The access is level into the Clarets Store
- There is level access to the counter from the entrance.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered counter section.
- Staff are available to help.
- A managed queuing system is used on match day.
- If you have any special requests that will make your visit to either of our stores more comfortable then please contact the retail team directly and we can discuss your individual needs.
- Call in, call us 01281 700016 or email us email@example.com
There are 17 accessible toilets at Turf Moor.
These are situated at the following locations:
- The accessible entrance for Visiting Supporters (B1)
- The accessible entrance to the North East Stand
- The accessible entrance for the South East Stand
- The Utilita Jimmy McIlroy Stand hospitality
- The Bob Lord Stand hospitality
- The North Stand hospitality
Both the North East and the South East accessible stands have accessible toilet facilities on every level.
All accessible toilets have the following facilities:
• Grab rails by the toilet and sink
• Mounted flushing lever
• Full-length mirror
• Emergency assistance alarm fitted to floor level
Additionally, on the ground floor level of the North East accessible stand we have a fully equipped changing facility. Access to the facilities in these stands are not 'key' controlled.
This facility includes the following;
• Grab rails by the toilet and sink
• Mounted flushing lever
• Heated Floor
• Full-length mirror
• Emergency assistance alarm fitted to floor level
• Shower and shower curtain
• Non-slip floor
• Sanitary bins
Any questions regarding access to these facilities please contact one of our access team or the clubs Disability Liaison Officer.
For more information on the toilets specific to your viewing area please refer to the AccessAble Guide to Turf Moor
Disabled supporters are able to order food and drink from our representative kiosk staff if they are situated in the main stadium.
Please advise our disability liaison officer prior to your visit if you require to use this service - firstname.lastname@example.org
On arrival please make yourself known to the kiosk staff or your closest steward and they will be able to take orders before the game and at half time. Food and drink will be delivered to the seat approx. 15 minutes after the order has been placed or at the start of half-time if ordered beforehand. Cash is paid on delivery. In line with the Ground Regulations, there will be no alcohol served in these locations. This service is available on demand and may not be available in every location in the ground.
Please speak to a member of staff pre-match if you would like to check on availability of this service in your seat location.
In the accessible stands a food and beverage kiosk in the following locations:
North East accessible stand - level 2. South East accessible stand - level 1 upper. Contactless payment is available at both kiosks and in line with the Ground Regulations, there will be no alcohol served in these locations.
Any supporter wishing to attend Turf Moor with an assistance animal must contact the club on 01282 446800 or email email@example.com so that we can ensure the appropriate match tickets (subject to availability) are allocated and adequate arrangements have been made.
Parking facilities for disabled supporters are available at Turf Moor for both visiting and home supporters.
We have a high demand for parking spaces at the ground, and therefore spaces are only allocated to those who book prior to the game.
Please note that we do charge for car parking spaces and they are subject to availability, it really helps us if you can provide detailed information regarding your vehicle and its specific requirements.
To book please call our reception team on 01282 446800 (option 0) or email firstname.lastname@example.org
Disabled supporters are able to enjoy hospitality here at Turf Moor. To find out more about which hospitality package will suit your needs most, please contact email@example.com or call 01282 446800 (option 4).
Supporters suffering from temporary mobility restrictions that may affect their access to Turf Moor must contact the club ahead of the match so that alternative seating can be arranged on a match by match basis, this is subject to availability and may be in any of the accessible stands or match side platforms. Spaces are limited and we kindly request that you resrict your party size as much as practicable.
Please email firstname.lastname@example.org detailing your clarets number of all parties affected, the nature and estimated duration of your restriction and we can talk you through the options.
To use this facility we may need to issue an alterntive (paper) ticket and so ticket collection pre the match is preferable.
What to think about If you wish to attend an away match and have accessibility needs or are a wheelchair user then we advise you to discuss your needs prior to purchase and research the detail of the facilities on offer at the away stadium as these can vary from club to club. Both the home and away club ticket office can advise you which seating locations will be most suitable for your party in advance of the tickets being on sale.
Who to contact If you have a particular question regarding a stadium that you would like to travel to then we advise supporters to contact the away clubs ticket office or disability liaison team via the clubs website. If this is done prior to purchase it ensures that you can make an informed decision and to ensure the facilites are suitable for your needs on matchday.
General Advice Away ticket demand is often high and hence requires a little extra pre planning please email our email@example.com for further advice.
Please check on the eligibility critera for applying and purchasing away cup and league tickets, this is applied to all supporters. https://www.burnleyfootballclub.com/more/more-tickets/loyalty-points
If you prefer to take organised travel to an away ground we would advise speaking to our organiused supporter groups some of whom organise travel to away matches. You could also to speak to the Clubs disabled supporter association (DSA) as they may be able to assist further and put you in contact with another supporter who will be travelling. Supporter club contacts
Please note all away match ticket sales are subject to availability and dates / times of matches are subject to change due to changes in broadcast schedules. Please consider this when purchasing away tickets and associated travel as the home or away club cannot accept responsibility for any loss or monies due to fixture changes.
Away match tickets are non refundable.
In addition to our access statement (as above) and disabled supporter information, we have also worked in partnership with AccessAble, to produce detailed pan-disability accessibility guide for the Turf Moor Stadium.
This will be useful for any user of Turf Moor or its facilites.
The accessibility information in these guides aims to assist supporters and users of Turf Moor who may have disabilities or specific access needs and provide an additional resource to help plan and make the most of their visit.
For more information click HERE