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Coronavirus COVID-19 - Club Lockdown Update 2020/21 season

Burnley Football Club has unfortunately had to shut it's doors for the forseeable future, under government guidelines.

These closures include main reception, the ticket office, catering rooms, administration offices and the Clarets Store.

The ticket office staff will continue to work from home to answer any queries regarding the refunds for the 20/2021 season ticket holders and advice surrounding continued direct debit queries.

The Clarets Store will also still be open for online sales via shop.burnleyfc.com.

Departmental staff will now transition to working from home and will still be contactable Monday to Friday, 9am - 5pm.

We urge supporters who have queries to please use email wherever possible as phone lines will be restricted due to members of staff being required to work from home.

The safety and wellbeing of supporters, players, and staff at the club is our highest priority - further updates will be available through official club channels as soon as we receive them.

We encourage you to keep up to date with the current Government and NHS advice and guidelines around Covid-19.

We thank you for your understanding and wish everyone well.

Currently members of staff will be working from home.

During this period, we will ensure club communication channels are accessible and staff respond to supporter enquiries.

Enquiries:

Club general enquiries
info@burnleyfc.com

Supporter Liaison Officer (including disabled supporter and accessibility enquiries)
slo@burnleyfc.com

Match or season ticket enquires
ticketoffice@burnleyfc.com

Direct Debit season ticket enquiries
directdebit@burnleyfc.com

Turf Moor Clarets Store
claretsstore@burnleyfc.com

Catering and Events:
catering@burnleyfc.com

Commercial and Hospitality
commercial@burnleyfc.com

Marketing and Media:
marketing@burnleyfc.com

Foundation and Lotteries
lotteries@burnleyfc.com

Burnley FC in the Community
community@burnleyfc.com

For a more detailed list of club contacts please click here

The Clarets Store is now closed for in-store sales.

Returns Policy
Items can either be returned by posting back to the Clarets Store @ Turf Moor (Clarets Store Returns, Turf Moor, Harry Potts Way, Burnley, BB10 4BX) or when the store reopens.

We will extend our return policy for the forseeable future.

Shopping online will continue as normal. Shop online at: https://shop.burnleyfc.com/

Store / retail vouchers We recognise that many supporters may have retail vouchers for in store use that are due to expire in the coming months or 2020 and 2021. We will extend the validity of these vouchers until further notice for all supporters.

We will advise if there are to be any changes to this offer once we have a clearer picture of how our retail store will be operating in the coming months.

If you have any individual concerns please contact our store team who are more than happy to discuss this with you in the first instance email claretsstore@burnleyfc.com

Please note: The Clarets Store in Charter Walk remains shut due to current COVID-19 restrictions.

We apologise for any inconvenience caused.

Any previously purchased stadium tour vouchers, which have an expiry date within the period that Turf Moor has not been available to the general public (that is throughout 2020 and into 2021)

PLease be ressured these will be honoured when the club reopens and is able to admit supporters once more.

Please note that there may be limits on the numbers of people who can attend and some social distancing measures may still be in place.

We will annouce on our webiste and social channels when we are able to recommence tours.

If you have any further queries please email Anita our Supporter/Disability Liaison Officer

We recognise some supporters have accumulated TeamCard points.

This maybe due to having these points added to their TeamCard registered seasonCard online account (in place of a cash refund for last seasons unattended matches) or just from retail spends.

*Update Feb 2021 - please note that the Club will extend the expiry date of the TeamCard points gathered in the 2019/20 season beyond the 1st April 2021 deadline mentioned on our TeamCard informtion pages. We recognise that supporters have had restrictions placed upon their ability to use these points so we want to reassure all supporters that we will give you ample chance to use these points. Once we have further information regarding the extended expiry dates we will publish an update on this webpage. If you have further questions regarding expiry dates then please contact us

Once we have a firm understanding as to how long local Covid restriction may be inplace across retail sites we will advise further on this.

We are also working towards providing supporters with the ability to use these points online and so you can purchase items from our retail store from the comfort of your home. The Club is working with our partners to enable this as soon as practicable.

We thank you for your patience whilst this is under development.

If you have a specific question please contact us on email our Supporter/Disability Liaison Officer


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