Coronavirus COVID-19 - Club Lockdown Update

Due to the national COVID-19 lockdown set to begin on Thursday 5th November, Burnley Football Club will again unfortunately be shutting it's doors until 2nd December under government guidelines.

These closures include main reception, the ticket office, catering rooms, administration offices and the Clarets Store.

The ticket office staff will continue to work from home to answer any queries regarding the recent season ticket refunds project.

The Clarets Store will also still be open for online sales via, with FREE UK postage during this time.

Departmental staff will now transition to working from home and will still be contactable Monday to Friday, 9am - 5pm.

We urge supporters who have queries to please use email wherever possible as phone lines will be restricted due to members of staff being required to work from home. The safety and wellbeing of supporters, players, and staff at the club is our highest priority - further updates will be available through official club channels as soon as we receive them.

We encourage you to keep up to date with the current Government and NHS advice and guidelines around Covid-19.

We thank you for your understanding and wish everyone well.

Until 2nd December members of staff will be working from home.

During this period, we will ensure club communication channels are accessible and staff respond to supporter enquiries.


Club general enquiries

Supporter Liaison Officer (including disabled supporter and accessibility enquiries)

Match or season ticket enquires

Direct Debit season ticket enquiries

Turf Moor Clarets Store

Catering and Events:

Commercial and Hospitality

Marketing and Media:

Foundation and Lotteries

Burnley FC in the Community

For a more detailed list of club contacts please click here

The Clarets Store is now delighted to be open on Saturdays again!

So our new opening times are Monday through to Saturday 10am-5pm (Please note this may be subject to change on matchdays so keep an eye on our social channels and website for announcements)

Alternatively click the 'shop online' link to visit our online store when you can make your order from the comfort of your own home 24 hours a day.

Please note: The Clarets Store in Charter Walk remains shut due to current COVID-19 restrictions, we apologise for any inconvenience caused.

Shop online at:

Any previously purchased stadium tour vouchers, which have an expiry date within the period that Turf Moor has not been available to the genral public, will be honoured when the club reopens and is able to admit supporters once more.

Please note that there may be limits on the numbers of people who can attend and some social distancing measures may still be in place.

If you have a voucher or an enquiry regarding a tour please email Veronica on to talk through your options.


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