WEST HAM V BURNLEY: SUPPORTER INFORMATION

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Important information for travelling supporters

2022-04-15T12:00:00.000Z

WEST HAM V BURNLEY: SUPPORTER INFORMATION

Important information for travelling supporters

2022-04-15T12:00:00.000Z

Important information for travelling supporters

If you are making the journey to London Stadium this Sunday (17th April), please read the below information.

All supporters are asked to plan their journey carefully and arrive early.

The address for the stadium is:

London Stadium

Queen Elizabeth Olympic Park

Stratford

London

E20 2ST

London Stadium is just a short walk from five stations and is well served by local bus routes. West Ham United provide an Accessible Shuttle Bus service on matchday for supporters who require assistance to and from the Stadium (see Accessibility Information).

By train or tube

Stratford station is served by

• London Underground Jubilee and Central lines

• Docklands Light Railway (DLR)

• National Rail services operated by Greater Anglia and c2c

• London Overground

Stratford International station is served by

• Docklands Light Railway (DLR)

• Southeastern High Speed 1 services

Stratford High Street and Pudding Mill Lane station are served by

• Docklands Light Railway (DLR)

Hackney Wick station is served by

• London Overground

For further information, please visit www.tfl.gov.uk or www.nationalrail.co.uk

By car

As London Stadium is a green stadium and a public transport destination, West Ham United are unable to offer public car parking. The Club advises that supporters arrive via the public transport routes available.

However, visiting supporters wishing to book accessible parking on matchday, can contact accessibility@westhamunited.co.uk for further advice.

By bus

Stratford Bus Station and Stratford City Bus Station are located in close proximity to Stratford Station Buses that run to these stations are numbers: 25, 86, 97, 104, 108, 158, 241, 257, 262, 276, 308, 425, 473, D8

For further information, please visit www.tfl.gov.uk

Ticketing: All away ticket collections are available at window 5 of the North Stand Ticket Office, close to Turnstile J. Should you need to arrange to collect your tickets on matchday, you would need to contact your club directly in advance.

Opening hours of the North Stand are from two hours before kick-off until every visiting supporter has been assisted.

Bag Policy: West Ham United encourages supporters to avoid bringing bags, or to only bring bags no larger than A4 in size where necessary.

All bags will be subject to search before being permitted into London Stadium, and you may be asked to open your bad at the search points to allow searches to take place.

Large bags such as holdalls or suitcases will not be permitted into the ground. The nearest secure storage service is at Westfield Shopping City should supporters wish to store their bag or luggage for the match.

Stadium catering: The nearest cash machine/ATM facility is available on the Olympic Park outside of the Podium Café and ArcelorMittal Orbit. Please note all internal food kiosks take credit/debit cards and Apple/Android Pay

Food and drink: A variety of food and drink options are available

• Block 117 - draught beer, soft drinks and confectionary

• Block 118 - a Wicks Manor sausage in a soft brioche roll and a vegetarian offer of Nachos. pre-poured bottled beer and soft drinks can also be purchased.

• Block 119 - a selection of pies are available here, including a vegetarian option. Draught beer and soft drinks can also be purchased.

Please note that all alcoholic bottled drinks have to be decanted and all kiosks will close ten minutes into the second half.

For any specific dietary requirements or allergen information, please speak to the Club's catering staff who will be able to advise on ingredients.

Multi-faith rooms: Please speak to a member of staff, who will be willing to escort you to a prayer room. Two prayer rooms are located in our West Stand.

Programmes: There is an external programme seller outside the visiting supporters entrance at Turnstile D, as well as a large marquee selling programmes outside the Stadium Store at Turnstile F.

Flags and Banners: Any enquiries relating to flags or banners should be directed to supporterservices@westhamunited.co.uk

Smoking: Smoking inside London Stadium is strictly forbidden and will result in ejection from the Stadium. The use of e-cigarettes is also forbidden within the stadium.

Reporting poor / offensive behaviour: West Ham United operates a zero tolerance approach to anti-social behaviour in any form and expects all supporters to treat each other with respect. If you witness or experience any behaviour in the stadium which you believe falls below the standard that you would expect, we encourage you to report it as soon as possible.

To report an incident or a concern on matchday please notify the nearest steward or use our SMS reporting service on 07860404069. All text messages are treated in the strictest confidence and, for our staff, it is better to monitor the situation as it is happening and to be able to take action at the time of it occurring.

Accessible Shuttle Bus service: There is a dedicated shuttle bus positioned in the visiting supporters coach park to assist supporters with access requirements in getting to and from the stadium. The shuttle bus will arrive at Bridge 4 situated close to the visiting supporters entrance with lift access available to the podium.

For further guidance, email accessibility@westhamunited.co.uk

Visiting Supporters Car Parking: As a designated green stadium, the Club has provision for 49 accessible parking spaces, including six bays for visiting supporters.

Any visiting supporters wishing to book accessible parking on matchday, can contact accessibility@westhamunited.co.uk for further advice.

Accessible Viewing Areas: There are 24 wheelchair accessible viewing spaces available at an elevated level to visiting supporters for Premier League matches.

Easy Access and Amenity seats (EAA) are located in the general admission seating areas.

Accessible toilets: All accessible toilets are gender neutral, fitted with RADAR locks and can be found on all levels close to accessible viewing areas.

If you require assistance in unlocking an accessible toilet, please ask the nearest Supporter Liaison Officer, Disabled Supporter Assistant or Steward Supervisor, who will be happy to help.

Access to Main and North Ticket Office: The Main ticket office is located to the south of the stadium, opposite turnstile E and alongside the Stadium Store. All 20 windows are external, with level access around the Ticket Office and the queuing system is managed on matchday.

All windows are fitted with hearing induction loops and audio microphones, with four low-level counters at windows 1, 2, 19 and 20. An electronic calling system with sound and digital display can be used to manage the queue during peak periods.

The North Ticket Office is located externally at the north side of the Stadium, between turnstiles J and K, with level access. There are five windows all at low-level height, fitted with hearing induction loops and audio microphones.

Main Reception

Phone: 020 8548 2748

Supporter Services Team