SUPPORTER INFORMATION: WEST HAM UNITED V BURNLEY

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Information for supporters travelling to the London Stadium

2025-11-07T13:54:58.769Z

SUPPORTER INFORMATION: WEST HAM UNITED V BURNLEY

Information for supporters travelling to the London Stadium

2025-11-07T13:54:58.769Z

Information for supporters travelling to the London Stadium

The Clarets make a visit to the capital on Saturday afternoon.

For any ticketing issues or information, please contact the Burnley FC Ticket Office on 01282 446800, select option 1 or email ticketoffice@burnleyfc.com.

Please note that all duplicate ticket requests will need to be emailed from the visiting Club and only government recognised ID will be accepted.

Visiting supporters may be asked to show photo ID on matchday, this is to ensure that any ticket collections or duplicates are for use of the named ticket holder.

Visiting supporters will be able to collect their tickets from window 20 at the Ticket Office.

Address: London Stadium, Queen Elizabeth, Olympic Park, London, E20 2ST

By Car

As London Stadium is a green stadium and a public transport destination, West Ham United are unable to offer public car parking. It is advised that supporters arrive via the many public transport routes available. Chargeable parking may be available at Westfield Stratford City. Note that there are road closures in place on matchdays for the safety of fans travelling on the surrounding roads. It is advised that you check travel and parking availability before departing.

By Tube

From Pudding Mill Lane Station, the most direct routes to London Stadium is via Bridge 4 (next to the London Marathon Community Track). Scroll down to take a look at the map for a clearer view.

Hackney Wick Station is approximately 20 minutes’ walk from London Stadium.

From Hackney Wick Station, the most direct routes to London Stadium is via Bridge 3 (next to the London Marathon Community Track).

For more information visit National Rail and Transport for London.

Stratford High Street Station is approximately 20 minutes walk from London Stadium.

Stratford High Street Station is served by:

Docklands Light Railway (DLR)

From Stratford High Street Station, the most direct routes to London Stadium is via Bridge 5 (next to the ArcelorMittal Orbit).

By Bus

Stratford Bus Station and Stratford City Bus Station are in close proximity. Buses that run to these stations are numbers: 25, 86, 97, 104, 108, 158, 241, 257, 262, 276, 308, 425, 473, D8.

By Coach

The location of the Visiting Supporters Coach Park will be communicated between the clubs in the week leading up to the game. West Ham United provides an Accessible Shuttle Bus service to and from the stadium for any supporters with access requirements. To enquire about using the shuttle bus service contact: accessibility@westhamunited.co.uk

Entering the Stadium

Fans will be greeted by West Ham United Supporter Liaison Officers (SLOs) and stewards on arrival to London Stadium. SLOs will offer support and assistance with any questions you may have.

Security and bag searches will take place on all bridges leading to the stadium. You may be requested to open your own bag to allow it to be searched. Each bridge will have a dedicated lane for accessibility supporters.

It is strongly encouraged that all supporters arrive early at the stadium to avoid missing kick-off. Supporters will be able to access the stadium island, with Club London hospitality Entrance B opening 2 hours and 30 minutes and general admission turnstiles opening 1 hours and 30 minutes before kick-off.

Once arriving at turnstile D, supporters will be required to scan their ticket either on their electronic device or as a paper ticket. If using a paper ticket, supporters will need to align the barcode with the scanner which will then allow them through the gate.

Stewards and Ticket Office staff will be on hand to assist supporters with any access requirements. They will try and resolve any issues at the turnstiles to reduce the number of supporters moving around the stadium island and prevent unnecessary visits to the Ticket Office. Should you require any assistance before entering the ground, the West Ham’s matchday Supporter Liaison Officers (SLOs) are positioned at train stations, bridges, and on the stadium island to provide directions, offer support and note any feedback from supporters on matchday. You can find SLO information points outside of the stadium opposite turnstiles G, H, D (Visiting Supporters’ turnstile).

You can access the London Stadium Map on the link below:

Stadium Area Map

Bag Policy

London Stadium's bag policy discourages all supporters from bringing bags unless absolutely necessary. If you do need to bring a bag with you, please arrive early and allow plenty of time to accommodate a full search before entry. Large items of baggage, and luggage, are not permitted. Please be aware that we do not have locker facilities for supporters to store their items during their visit.

Fans with medical bags or items they have to carry with them must be searched and we do advise to arrive early to avoid inconvenience and delays. For any enquiries around medication, contact accessibility@westhamunited.co.uk or call 0333 030 1966, option 1.

Multi-faith Rooms

Two multi-faith rooms are available between blocks 103 and 104. Speak to a member of staff for access to a multi-faith room.

Flags / Banners

Should you wish to have your flag inside the stadium, please contact supporterservices@westhamunited.co.uk with your request. You will need to provide a photo of the flag design along with the size/dimensions of the flag and confirmation of the fire safety certificate.

Please note that all flags should meet the following criteria:

The flag/banner is manufactured to British Standards and has been certified as fire retardant.
The flag/banner is no larger than two metres by two metres (discretion may be shown provided there is space inside the stadium and where the flag is stored seasonally by the Supporter Services team).
The banner is displayed in a suitable location and does not obstruct branding, LED panels or seats in use.
The content of the banner is not derogatory, nor should it contain any language or wording deemed to be potentially inflammatory or offensive to any individual or group. Additionally, defamatory, political or offensive slogans will not be permitted.
Kindly note that flag poles are not permitted inside the stadium, no matter what size or length the flag/pole is.

Should you arrive at London Stadium and the flag does not fall under the above guidelines, or you have not gained prior permission from Supporter Services, please note the flag will be denied entry or removed at the stadium.

Leaving the Stadium

The area outside of turnstile D (visiting supporters’ turnstiles) is exclusively available to away supporters after the match. This zone is in place for the safety of all supporters and to enable all supporters to leave the stadium via designated routes to train stations and the visiting supporters’ coach park.

Lift access is available directly outside the visiting supporters’ section on Bridge 4 onto Marshgate Lane.

Lost Property

If you have lost an item during your visit to London Stadium, please contact the Supporter Services team on supporterservices@westhamunited.co.uk and they will be able to assist you with your enquiry.

Safeguarding Information

West Ham United Football Club is committed to ensuring that all adults involved in Club programmes and activities enjoy a positive and respectful environment where they are actively protected from harmful experiences. The policy is designed to encourage compliance with relevant legislation and recommended best practice. It emphasises the responsibility of all those involved in working with adults at risk to be alert to signs of abuse and provides for a prompt and effective reporting procedure should abuse be suspected, disclosed or discovered, regardless of the setting in which the abuse has taken place.

Burnley supporters...don’t forget to keep your eyes out for our familiar travelling safety stewards at West Ham. You’ll spot them, as always, in their red jackets with Burnley badges. The travelling stewards on Saturday will be Fran, Matthew, Kamran and Qasim. They’re there to help and support YOU if you need them - or just a regular, friendly face to keep you reassured and answer any questions you may have!

Supporter Information from Burnley Football Club

Burnley Football Club wish to take the opportunity to remind all supporters travelling to the match on Saturday, the EFL, the Football Association and Kick It Out.

Burnley FC is One Club for All and we pride ourselves on being open, diverse and welcoming to everyone. Discrimination has no place in football, and we have a zero-tolerance approach to any supporter found breaching our Supporter Code of Conduct.

We will not tolerate any form of hate speech, offensive chanting or discriminatory behaviour, whether physical or verbal, from any supporters at home, away; while travelling to or from Club matches or events; or on social media or digital platforms. The Club will always take the necessary steps to eliminate such unacceptable behaviour; and the individual concerned will be subject to a sanction from the Club and may face arrest and subsequent prosecution.

Burnley Football Club has a zero-tolerance policy for fans entering the playing area and, as a result, any supporter who does so will be issued with a lifetime ban with immediate effect.

We urge all travelling supporters to ensure they represent our football club in a positive manner.

We thank you for your cooperation.

CCTV

CCTV and Body Worn Cameras are in use in all areas and London Stadium may use, or pass to the police or other relevant authority, any recordings for use in any proceedings to ensure the safety and security of all visitors subject to GDPR control measures.

Reporting Poor Behaviour

West Ham United has a zero-tolerance policy towards abuse or anti-social behaviour in any form.

To report an incident or a concern on matchday please notify the nearest steward or text your message to 07701 401966 to use the dedicated text reporting service. (This is a text-only service and does not require a country code or prefix.)

All messages are treated with strict confidence and by reporting incidents in real-time, our teams are better able to monitor the situation and take immediate action where necessary.

For more information on Ground Regulations, Safety and Security at London Stadium, please visit the London Stadium website.

Smoking

Smoking inside London Stadium is strictly forbidden and will result in ejection from the stadium. The use of e-cigarettes is also forbidden within the stadium.

Alcohol

Alcohol may not be consumed in view of the pitch at Association Football Matches. No alcohol may leave the island site.

Cashless Stadium

The stadium will be completely cashless, no cash will be accepted anywhere inside the ground. Please ensure you bring a contactless method of payment with you. All kiosks accept Google and Apple Pay.

Visiting Supporters Pubs

West Ham United does not have any specific away pubs for visiting supporters, however, any travelling fans should head to Central London for all the pubs and bars.

Entry

There is lift access up to the island on Bridge 4, if you require any support there will be SLO's and stewards in this area.

Viewing Areas

There are 24 wheelchair accessible viewing spaces available at an elevated level to visiting supporters for Premier League matches. Easy Access and Amenity seats (EAA) are in the general admission seating areas.

Accessible Toilets

All accessible toilets are gender neutral, fitted with RADAR locks and can be found on all levels close to accessible viewing areas. If you require assistance in unlocking an accessible toilet, please ask the nearest Supporter Liaison Officer, Disabled Supporter Assistant or Steward Supervisor, who will be happy to help.

Here to Help Contacts

Ticket Office