SUPPORTER INFORMATION: NEWCASTLE UNITED V BURNLEY (2023)

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Information for travelling supporters visiting St James' Park

2023-09-28T14:36:29.793Z

SUPPORTER INFORMATION: NEWCASTLE UNITED V BURNLEY (2023)

Information for travelling supporters visiting St James' Park

2023-09-28T14:36:29.793Z

Information for travelling supporters visiting St James' Park

The Clarets take on Newcastle United at St James' Park on Saturday.

Please note - National Rail have announced there is planned industrial action due to take place on Saturday. Supporters are advised to plan their journey accordingly.

Tickets for this fixture are sold out, fans without tickets are urged not to travel to the stadium. There are no alternative viewing areas for visiting supporters in the city.

For any ticketing issues or information, please contact the Burnley FC Ticket Office on 01282 446800, select option 1 or email ticketoffice@burnleyfc.com

If you need any further matchday assistance, you can visit:

· Box Office - located in the Milburn Stand. Open for general ticket enquiries

· Gallowgate Box Office

· Local Heroes - ‘Happy to Help’ Hub located near Sir Bobby Robson Statue - supporter assistance hub for any matchday

Stadium Address: St James Park, Strawberry Place, Newcastle upon Tyne, NE1 4ST

With a city centre location, St. James’ Park is one of the most accessible and well-connected football grounds in the UK.

The stadium is located close to the junction of Gallowgate, St. James’ Boulevard and Barrack Road, just a ten-minute walk from Newcastle Central Station and around five minutes from Monument Metro Station and the city’s major bus stations. Simply follow the pedestrian signs located throughout the city centre.

By Train

Strike action has been announced by the ASLEF Union on the following days: Saturday 30th September to Wednesday 4th October.

In addition, they have also announced an overtime ban across the UK rail network on Friday 29 September and from Monday 2nd to Friday 6th October.

This is likely to significantly affect a large number of train companies. On the days where full strike action is taking place this is likely to result in little or no services across large areas of the network. Services are also likely to be disrupted and start later on the day immediately following a full strike day. supporters are warned to expect significant disruption and advised to plan ahead and check before you travel.

You can check your journey using The National Rail Enquiries real-time Journey Planner, Trains that are running may be busier than usual.

By Car/Park and Ride

There are no public car parks on event days at St. James’ Park and traffic restrictions may be in place. Instead, we strongly recommend using public transport to reach the stadium.

A park and ride system is in operation from two sites close to the A1 motorway - from Newcastle Great Park (close to the Newcastle Racecourse) and the Metrocentre; one of Europe’s biggest shopping centres.

For directions, timetables and additional information, please visit Buses for Newcastle United matches - Go North East

Accessibility for Visiting Supporters

Public Transport is generally accessible for wheelchairs users.

Car Parking - there is limited availability. Please contact Newcastle United in advance via the dedicated operations telephone line 01912018688 to book a place.

By Metro

Newcastle upon Tyne is served by the Tyne & Wear Metro system; a light rail network with frequent services between Newcastle Airport, Newcastle city centre, the coast, and major transport interchanges and destinations south to Wearside.

We recommend St. James’ Metro station for local coastal destinations, while Monument station - a five-minute walk away - is served by both yellow and green line routes towards Newcastle International Airport, South Shields and the coast. For more information, visit Metro | nexus.org.uk.

By Bus

Newcastle upon Tyne has two major bus stations for local and regional services - Haymarket, for services to and from Northumberland and the North, and Eldon Square, for services to and from County Durham and the South. Both are located on Percy Street, a five-minute walk from St. James’ Park.

To reach the stadium, walk south west on Percy Street and turn right onto Gallowgate. St. James’ Park will become visible on your right. For more information on local bus services, please visit Bus | nexus.org.uk

By Coach

Newcastle Coach Station is on St. James’ Boulevard and receives National Express coach services, while Megabus operates services from outside Newcastle

Central Station. Both offer frequent services from across the UK with links to Europe.

If you plan to travel via a private fan coach, please contact Northumbria Police Football Planning team on planning.for.newcastle.football@northumbria.police.uk. They will be happy to advise you on suitable drop-off points.

By Taxi

There are taxi services available throughout the city, with major taxi ranks located at Newcastle Central Station and transport interchanges.

The nearest taxi rank to St. James’ Park is situated two-minutes away on foot, opposite the entrance to Chinatown.

Newcastle upon Tyne is widely regarded as the region’s capital and accordingly, you’ll find all the amenities you’d expect from a major British city centre right on our doorstep. While the Leazes Stand is bordered by the tranquillity of the historic Leazes Park, the rest of the stadium is surrounded by the city’s world-class shopping centres, leisure facilities, museums, monuments, bars and restaurants.

Bars and Restaurants

The stadium has its own external bar - Shearer’s Bar, which is open to all supporters and members of the public. Shearer’s Bar is located next to the club retail store beneath the Gallowgate Stand.

While there are other pubs and bars close by, please note that some venues may restrict entry for visiting supporters – particularly those wearing club colours. If you decide to dine elsewhere, you’ll be spoilt for choice in the City Centre.

Eldon Square is just a five-minute walk away, while the Gate and Chinatown offer a variety of options to tempt your taste buds.

Food & Drinks

St. James’ Park has a varied catering offering, including vegetarian and halal options.

Accessible on approach to the stadium, Shearer’s Bar serves a range of food on both matchdays and non-matchdays.

In the main concourse, kiosks serve a range of food including pizzas, burgers and pies. A full range of hot and cold drinks, as well as confectionery, is also available.

There is a concourse on Level 7 which has a range of food and hot & cold drinks.

Contactless Payments

Contactless payments are encouraged at kiosks in the concourse. Cash is accepted at a limited number of locations. There is a Barclays ATM at the South West corner of St. James’ Park. A free-to-use cash machine is also located at the Tesco Express store directly opposite the stadium on Barrack Road.

Toilets

St. James’ Park concourses offer all the conveniences you would expect, including multiple accessible toilets and two Changing Places facilities.

These facilities can be opened with a radar key, please contact your nearest steward for assistance. Shearer’s Bar also has on-site toilets available to paying customers.

At the Stadium

Each stand is signposted around the stadium but if you need further assistance, stewards will be very happy to assist you.

At the Turnstiles

To enter the stadium, you’ll need to scan your ticket in the ticket reader at the turnstiles indicated on your ticket. If you need support, please speak to the nearest steward who will be able to assist you.

Finding your Seat

Stewards will be located at strategic points in the seating deck to assist you in finding your allocated seat.

Local Heroes

In addition to stewards, you’ll also find a team of Local Heroes located around the ground and at our ‘Here to Help’ hub located near the Sir Bobby Robson statue.

Matchday helpers are on hand before kick-off to offer a warm welcome to St. James’ Park and provide any guidance you require to enhance your visit.

Fan Behaviour

Burnley FC expect supporters to adhere to the ground regulations in place both at Turf Moor and when visiting opposition stadiums. Fans should enjoy the game from their seat and not enter the playing area at any time.

Football unites to improve participant and fan behaviour for the 2023/24 season. You can find the 'Love Football. Protect the Game' measures here.

We thank you for your continued support.

Supporters of visiting clubs are seated in the upper tier (Level 7) of the North Stand - better known as the Leazes End. Visiting fans enter via entrances turnstiles 89-94, in the Leazes Stand at the north end of the stadium, which can be accessed via either the east or west side.

Turnstiles will open at 90 minutes prior to kick-off for visiting fans. Fans are advised to arrive early at the stadium to allow enough time for necessary security checks.

Stairs or Lift?

Most seats are on lower levels and easy to access on foot. If you are seated on level 7, which includes all supporters of visiting clubs, there are 140 steps and 14 landings on the way up to your seat. If you would like to use a lift, please speak with one of the stewards at the turnstiles who will be happy to direct you to the nearest one. Newcastle United also offer Accessibility Passports which will detail the support you may need while at the stadium. Should you wish to have one in advance please e-mail UnitedAsOne@nufc.co.uk

Safety & Security

For security reasons, you will receive a body search and any bag you arrive with will be searched at the stadium. The Club do not allow large bags or suitcases. Glass bottles, weapons or pyrotechnics are banned from the stadium. Full terms can be found in the ground regulations at nufc.co.uk/ground-regulations.

Prohibited Items

Any person in possession of such items will be refused entry to the ground:

· No smoking

· Knives or weapons

· No bags larger than a4 (10x20x30cm)

· No baby buggies prams

· Illegal substances

· Fireworks & flares

· Smoke canisters

· Air-horns dangerous or

· Hazardous items

· Laser devices glass bottles

· Glass vessels canned drinks flag poles drums

· No video recording equipment

Banners/Flags

There is only a limited amount of space to display banners and flags within the stadium and they must therefore be no larger than 150cm in depth and 250cm in width. Banners and flags must not obstruct the view of others, cover advertising signs or cause a safety hazard. Banners and flags must not display any abusive or threatening words, images, political statements or be deemed unacceptable. Flag poles are not allowed. All banners and flags must carry a Fire Safety Certificate

On Level 7, there are accessible seating and wheelchair bays available. Additionally, there are accessible toilets, changing and prayer facilities.

Please ask one of the stewards for details should need to access them. If you would like to discuss any accessibility needs you may have during your visit, please e-mail disabilitysupport@nufc.co.uk.

Any supporter attending with oxygen or other essential medication equipment must notify the Club prior to arrival by e-mailing disabilitysupport@nufc.co.uk.

There are 16 wheelchairs bays available which are located in front of the visiting supporters.

Entrance is via the lift adjacent to turnstile 94. Accessible toilets, First Aid and Changing Place facilities are close to the viewing area.

Any Newcastle United steward or staff member will be able to assist with access needs should you have any questions or concerns.

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