SUPPORTER INFORMATION: MANCHESTER CITY V BURNLEY (2024)

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Information for supporters travelling to the Etihad

2024-01-30T14:14:59.300Z

SUPPORTER INFORMATION: MANCHESTER CITY V BURNLEY (2024)

Information for supporters travelling to the Etihad

2024-01-30T14:14:59.300Z

Information for supporters travelling to the Etihad

The Clarets make a trip to Manchester City on Wednesday night.

For any ticketing issues or information, please contact the Burnley FC Ticket Office on 01282 446800, select option 1 or email ticketoffice@burnleyfc.com.

If you have an issue with your ticket or misplace it prior to the game, any duplicate ticket requests must be sent to Manchester City by the Burnley FC box office. The away fan ticket office will be open from 5.30pm to assist with any queries.

Address: Etihad Stadium, Etihad Campus, Ashton New Road, Manchester, M11 3FF

By Car

Car parking must be pre-booked in advance. Parking is not available on the day.

Book your car parking here.

There are works on Ashton New Road and Pottery Lane, supporters could face disruption when accessing the stadium.

There is a strictly enforced resident parking scheme in place on the streets around the ground, which is made clear through on-street signage. Fans travelling by car are encouraged to park responsibly.

Road Closures

Please note that road closures operate immediately after the match to allow pedestrians to leave the Etihad Stadium safely. This is in place for approximately 20 minutes after the match. This is, however, subject to GMP approval and may be in place for longer than stated above. Roads affected by the closure are as follows:

· Ashton New Road - between Alan Turing Way and Darley Street

· Grey Mare Lane - between Ashton New Road and Alan Turing Way

· Merrill Street - between Pollard Street and Ashton New Road

Accessible Parking

Visiting clubs are supplied with accessible parking bays to allocate to visiting supporters. These bays are located in the Grey car park (approx. 150yards from the turnstile).

By Train

There is planned industrial action by the ASLEF Union, with no services being operated by Northern or TPE, causing significant disruption across Greater Manchester and the North.

By Metrolink

A 12-minute frequency will operate on the Ashton line and will take spectators straight to the stadium at Etihad Campus.

In addition, there will a 12-minute service, MediaCityUK to Etihad Campus, combined, it will provide a 6-minute service between Piccadilly and Etihad Campus ahead of kick-off.

After the game, there will be a 6-minute frequency, through a combination of 12-minute service to Eccles and 12-minute service to Altrincham.

We will be encouraging fans who are travelling by car to consider using one of the park and ride sites at Ashton Moss and Ashton West and travel to the Etihad by tram. More information about park and ride sites can be found on the website.

By Coach

Coaches & minibuses for the visiting team can be parked on the Grey Car Park, opposite the away fan turnstiles.

By Bus

A number of bus routes run along Ashton New Road, stopping directly outside the Etihad Stadium. All buses are low floor vehicles (this means they can be lowered to pavement level when the bus stops and the doors open). On most buses the wheelchair ramp is positioned at the exit doors. There is enough room for one wheelchair user on each bus; supporters should be aware that buses can get very congested on matchdays. Most buses run every 4-8 minutes from the city centre with an approximate journey time of 20-minutes. For more information use the TfGM journey planner and accessibility information at tfgm.com.

If you need general advice on public transport, including bus timetables and journey planning, visit traveline-northwest.co.uk or call Traveline on +44 0871 200 2233 (calls from landlines cost 10p per minute, calls from a mobile phone may vary).

On matchdays, the 216 is the most frequent bus service which runs directly to the stadium. Services operate every 10 minutes and stop right outside the ground. Live departures for your bus stop can be found by searching your service number on the bus webpage.

When leaving, shuttle buses for spectators will operate from Ashton New Road to the city centre at the junction with Rowsley Street.

By Taxi

There are local taxi services in place within Manchester City Centre. You can get a taxi from Manchester Piccadilly Station to Etihad Stadium which takes around 5-minutes (approximate fare £8).

Burnley Football Club wish to take the opportunity to remind all supporters travelling to the match on Wednesday and in the future, that the club is committed to the standards, values and expectations set out by our internal values, the Premier League, the Football Association and Kick It Out.

Burnley FC is One Club for All and we pride ourselves on being open, diverse and welcoming to everyone. Discrimination has no place in football, and we have a zero-tolerance approach to any supporter found breaching our Supporter Code of Conduct.

We will not tolerate any form of hate speech or discriminatory behaviour, whether physical or verbal, from any supporters at home, away; while travelling to or from club matches or events; or on social media or digital platforms. The club will always take the necessary steps to eliminate such unacceptable behaviour; and the individual concerned will be subject to a sanction from the club and may face arrest and subsequent prosecution.

We urge all travelling supporters to ensure they represent our football club in a positive manner.

We thank you for your cooperation.

Entering the Stadium

Turnstiles open two hours before kick-off. Supporters under 14 must be accompanied by an adult (over 18). The away fan entrances for the South Stand are L1, L2 and L3.

Any supporter that attempts to use an inactive ticket will be asked to leave the stadium.

Supporters and bags will be checked prior to entering the stadium. It is recommended to arrive early to avoid the delays entering the stadium.

There will be a light show ahead of kick-off.

Bag Policy

Please arrive early to allow plenty of time to pass security checks.

Backpacks, holdalls, rucksacks, or other similar items of any size, large or small, will not be allowed into the stadium. Small handheld bags, no larger than A4 size (12 x 8 x 3) will be accepted.

If you must bring a bag to the stadium that exceeds the allowable size, bag drop facilities will be in place where you can securely store your items until the match has finished.

The bag drop is priced at £10 per item and is located on the Grey car park, which is within the away fan compound.

Prohibited Items

· Drink Glasses

· Narcotics

· Loong Umbrellas

· Selfie Sticks

· Fireworks & Flares

· Large Flags & Banners

· Weapons

· Sharp Objects

· Bottle & Cans

· Food & Drink

· Cigarettes & E-cigarettes

· Baby Buggies / Prams

· Airhorns

· Portable Chargers

· Cameras

· Flagpoles

· Computer Tablets

Smoking

The Etihad Campus, including the car park and concourses are smoke free, including electronic cigarettes.

Reporting Poor Behaviour

Manchester City ask all fans to join in creating a positive environment and atmosphere, where everyone is welcomed, accepted, and has a fantastic matchday experience.

The Club operate a zero-tolerance approach to all discriminatory and abusive behaviour including any form of Racism, Homophobia, Islamophobia, Antisemitism and Sexism. Such behaviour may include abusive comments, chanting, or gesture-making of any kind.

If you see or hear such behaviour, talk to a steward or the police, or report it on the Kick It Out App. Alternatively, if you would prefer to speak to a member of their team after the match, you can contact Manchester City's supporter services team at mancity@mancity.com.

Android and iOS users can download the free Kick It Out app on Google Play or via The App Store.

Fans who see or hear abusive behaviour are encouraged to text 07700151894 to make the stadium's dedicated security team aware of what they have witnessed.

Pitch Safety Policy

Any supporter, who attempts to invade the field of play, at any time, will be ejected from the stadium and may be arrested. This also applies to any supporters identified to be throwing items on to the field of play or into the home supporter areas.

Away Supporter Policy

Manchester City operates a zero-tolerance policy on visiting supporters seated within home areas. Any visiting supporters identified within the home supporter areas will be ejected from the stadium.

Food & Drinks

Concessions will be open on the concourse until the end of half-time. There is a range of hot & cold food & beverages available, with several halal & vegan options.

Cashless Stadium

The Etihad Stadium is a cashless venue.

Re-admission

Manchester City operates a strict no readmission policy and there will not be an opportunity to leave and re-enter the stadium.

Post Match

There may be a request, in consultation with Greater Manchester Police, for visiting supporters to remain in the stadium for a short time whilst the immediate areas clear.

You will be informed of this during the match via PA announcements. We will ensure that you are able to exit the stadium as soon as possible, so that you may commence your return journey.

Lost Property

Please contact 0161 444 1894. Manchester City accepts no responsibility for loss/damage to property.

Items will be retained for four weeks. Supporters will be charged the postage for any items that cannot be collected from the stadium.

Accessible Toilets

Accessible toilets are located on levels 1 & 3 for visiting supporters. All toilets are fitted with RADAR locks and supporters can use their own key or contact a nearby steward who are in possession of keys. A Changing Places facility is also available to visiting supporters upon request, however, Manchester City ask that if you may require this facility, you contact their Access team prior to your visit.

Seating

Visiting supporters have access to the wheelchair bay platform within level 1 that is situated on a super riser platform to ensure full visibility of the pitch. The Club does not restrict any supporter to a particular area, to enable personal preference and individual requirements. For further assistance and advice on accessible seating, please do not hesitate to contact Manchester City’s Access team directly.

Audio Descriptive Commentary

The service provides a full descriptive commentary delivered by our in-house commentators.

For further information, or to request a headset, please contact the Access team. You can view Manchester City’s Access Statement with the link below:

Access Statement.

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