SUPPORTER INFORMATION: CRYSTAL PALACE V BURNLEY (2024)

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Information for supporters travelling to Selhurst Park

2024-02-22T17:00:00.000Z

SUPPORTER INFORMATION: CRYSTAL PALACE V BURNLEY (2024)

Information for supporters travelling to Selhurst Park

2024-02-22T17:00:00.000Z

Information for supporters travelling to Selhurst Park

The Clarets make a trip to the capital on Saturday, to take on Crystal Palace.

For any ticketing issues or information, please contact the Burnley FC Ticket Office on 01282 446800, select option 1 or email ticketoffice@burnleyfc.com.

Address: Crystal Palace FC, Selhurst Park, Whitehorse Lane, London, SE25 6PU

By Road

Leave the M25 at Junction 7 and follow the signs for the A23 to Croydon. At Purley bear left onto the A23 at its junction with the A235 (to Croydon).

You will pass roundabouts and junctions with the A232 and A236 as you pass Croydon, after which the A23 bears left at Thornton Heath (at the Horseshoe pub roundabout).

Go straight over into Brigstock Road (B266), passing Thornton Heath station on your left and bearing right on to the High Street.

At the next mini roundabout, (Whitehorse Road/Grange Road) go left into Whitehorse Lane and Selhurst Park is on your right.

Parking

There is no available parking at the stadium.

Selhurst Park is situated at the heart of a residential area with strict parking regulations in operation on the streets immediately surrounding the stadium.

Local parking enforcement will be in operation and supporters who do not adhere to the relevant restrictions run the risk being issued with a fine along with the possibility of having their vehicle removed/relocated by Croydon Council.

Suitable parking spaces may be found by visiting driveway rental sites such as:

https://www.justpark.com/

https://www.yourparkingspace.co.uk/

By Train

The nearest stations to Selhurst Park are Selhurst, Norwood Junction and Thornton Heath, all of which are within 15 minutes’ walk of the stadium.

Selhurst and Thornton Heath stations have step free access to all platforms.

Norwood Junction has step free access to Platform 1 for northbound stopping services only; there is no step free access to platforms 2-6.

Full details of station facilities and train times can be found, along with a journey planner, by visiting https://www.nationalrail.co.uk/

Travelling from central London?

London Victoria - Southern trains go directly to Selhurst station, followed by a short walk (40 minutes total).

London Bridge - Southern trains go directly to Norwood Junction station, followed by a short walk (30 minutes total).

London Waterloo - Take any South Western train to Clapham Junction, then a Southern train to Selhurst station, followed by a short walk (45 minutes total).

London Kings Cross - Take the Northern Line to London Bridge, then a Southern train to Norwood Junction station, followed by a short walk (50 minutes total).

London Euston - Take the Northern Line to London Bridge, then a Southern train to Norwood Junction station, followed by a short walk (50 minutes total).

London Paddington - Take the Circle Line to London Victoria, then a Southern train to Selhurst station, followed by a short walk (60 minutes total).

By Bus

Frequent bus services operate from all directions to Selhurst Park. For more information visit Transport For London.

By Taxi

Private hire taxis can drop off at the corner of Park Road and Whitehorse Lane which is located at the visiting supporter end of the stadium.

Local private hire numbers:

Addison Lee: 0207 407 9000

Carlton Cars: 0208 653 6000

By Bike

Supporters are encouraged to cycle to the stadium where possible. Bicycle storage is available for free on request at the Information Centre, which is located by Entrance 9 and is open three hours before kick-off.

Please note that, for safety reasons, e-bikes and e-scooters are not permitted within the footprint of the stadium.

Fanzone

For the ultimate pre-match experience, the Fanzone - located in the Main Car Park by Entrance 10 is open before the game.

The Fanzone is fully accessible and open to all supporters in possession of a valid matchday ticket.

The Away Fanzone opens two hours before kick-off and a variety of food and drink is available.

Fan Support Team

Crystal Palace’s Fan Support Team are located at various points around the stadium and are on hand if you have any questions or need help with finding a specific location. They can be identified by their red coats.

Ticket collections

If you need to collect your ticket or require a reprint, please get in touch with your own club prior to matchday so that they can advise Crystal Palace’s Box Office team in advance.

The visiting supporter Box Office opens approximately two hours prior to kick-off and is located on the corner of Park Road and Holmesdale Road, by Entrance 4.

Please ensure that you bring the required ID as you will be unable to obtain your tickets without it.

Bag restrictions

Supporters can bring a bag/backpack (small enough to fit under their seat) into the stadium, subject to a full search at the turnstiles. Alternatively, luggage can be left for free at the Information Centre which is located at Entrance 9.

The Information Centre is open from three hours prior to kick-off until 30 minutes after the final whistle. Uncollected items are taken to the Main Reception.

Turnstiles

Turnstiles open two hours before kick-off. Full searches are carried out by CPFC stewarding staff prior to entry and supporters are urged to arrive at the stadium at least 45 minutes before kick-off in order to avoid delays upon entry.

Visiting supporters in home areas

Visiting supporters seated in any of the home sections of Selhurst Park will be dealt with immediately and ejected from the stadium by the security team for their own safety.

Flags and banners

Crystal Palace does its best to accommodate requests for flags and banners to be brought into the stadium, but there is limited space for them to be displayed.

Supporters wishing to bring a flag or banner should send their request to Ben Collins, ben.collins@cpfc.co.uk, along with a full description and photograph (where possible) at least seven days before the game.

Please note that large flags and banners will only be considered if accompanied by a British Standards zero spread of flames fire certificate.

Food

Alongside the regular food offering, the Fanzone’s food outlets feature an authentic barbeque with chefs cooking fresh food to order, such as jerk chicken burgers and wraps, kofta wraps and cheeseburgers along with gluten free and vegan options.

Drink

There are a range of drinks available including Coke, Diet Coke, Fanta and water as well as tea, coffee, hot chocolate and Bovril. Along with a selection of alcoholic drinks, supporters are also able to enjoy a pint of San Miguel on draft whilst in the Fanzone.

Cashless

To help reduce queues, the majority of food and drink outlets inside Selhurst Park and the Fanzone are now cashless, so please remember to bring your debit or credit card to the game with you.

Concourse Menu

In addition to the usual selection of Goddard’s pies and sausage rolls, a variety of new offerings have been introduced including a selection of burgers, bratwurst, loaded chips and pizza to selected kiosks around the stadium.

Kids

For younger supporters, kids meals are available at selected kiosks in each stand where they can choose from chicken goujons and chips or mozzarella sticks and chips at a cost of £4.

Vegan & Gluten Free

A selection of vegan and gluten free offerings are available, including:

• Vegan curry

• Vegan curry loaded chips

• Vegan pizza

• Moving Mountains vegan burger

• Vegan sausage roll

• Goddard’s vegan tuscan bean pie

• Chips (vegan & gluten free)

• Chicken tikka masala curry - without samosa (gluten free)

Early bird offer

Take advantage of the early bird offer, which is available until 45 minutes before kick-off and consists of burger or pie & beer for £7.50.

Meal Deal

The meal deal is available at selected kiosks around the stadium and consists of burger or pie, crisps & soft drink for £8.50.

Contact information

Main switchboard

020 8768 6000 | reception@cpfc.co.uk

Supporter services

020 8768 6000 | customer.service@cpfc.co.uk

Accessibility

07960 880147 | dlo@cpfc.co.uk

Box Office

0333 360 1861* | boxoffice@cpfc.co.uk

Burnley Football Club wish to take the opportunity to remind all supporters travelling to the match on Saturday and in the future, that the club is committed to the standards, values and expectations set out by our internal values, the Premier League, the Football Association and Kick It Out.

Burnley FC is One Club for All and we pride ourselves on being open, diverse and welcoming to everyone. Discrimination has no place in football, and we have a zero-tolerance approach to any supporter found breaching our Supporter Code of Conduct.

We will not tolerate any form of hate speech, offensive chanting or discriminatory behaviour, whether physical or verbal, from any supporters at home, away; while travelling to or from club matches or events; or on social media or digital platforms. The club will always take the necessary steps to eliminate such unacceptable behaviour; and the individual concerned will be subject to a sanction from the club and may face arrest and subsequent prosecution.

We urge all travelling supporters to ensure they represent our football club in a positive manner.

We thank you for your cooperation.

Prohibited items

The following items are prohibited at Selhurst Park:

· Alcohol

· Illegal substances

· Canned drinks

· Buggies/prams

· Smoke/gas cannisters

· Flags/banners that haven’t been granted prior permission

· Long/golfing umbrellas

· Knives/weapons

· Tools

· Drink glasses/glass bottles

· Drink bottles over 500ml

· Air horns

· Video recording equipment

· Large cameras/camera lens attachments

· Large bags or suitcases (a left luggage service is available at the info centre)

· Fireworks or flares

· Musical instruments that haven’t been granted prior permission

· Motor bike helmets

Sniffer dogs are positioned at every turnstile and supporters found to be in possession of illegal substance or pyrotechnics will be handed over to the Metropolitan Police.

The following acts are classified as offences under the Football (Offences) Act 1991:

• Throwing objects within the stadium without lawful authority or excuse

• Indecent/racist chanting

• Entering the playing area or any adjacent area where spectators do not have permission to be

Any supporter partaking in these acts will be passed to the Metropolitan Police for prosecution and, if convicted, is likely to receive a banning order.

CCTV

CCTV Cameras are situated throughout the stadium and body cams that have audio as well as visual recording capabilities are worn by some stewards for the purpose of supporter safety and crime prevention.

In addition, the Dallmeier camera system is installed which is capable of capturing and recording all incidents in fine detail, including items as small as coins being thrown, inappropriate gestures/behaviour, flares being lit and thrown, and acts of violence.

The image quality generated by this system is second to none leaving club officials, the police and CPS in no doubt over who the offenders are.

In the event of a criminal act being committed, footage/still images captured by the club will be shared with the relevant authorities and may, subsequently, be used as evidence during court proceedings.

Abuse and antisocial behaviour

Crystal Palace F.C. is committed to promoting equality and diversity across the club including to its players, staff and supporters to ensure that all supporters have a safe and enjoyable matchday experience at Selhurst Park.

Racial/homophobic abuse, discriminating comments towards an individual/group of individuals and antisocial behaviour will not be tolerated. Supporters who are seen to be partaking in any of the above will be ejected from the stadium, may have their information passed to the police for prosecution, face having their Membership/Season Ticket suspended for a period of time or be issued with a banning order.

A text alert system is in operation on a matchday which can be used for reporting incidents of abuse and antisocial behaviour and enables the club to act on any information received in real time. The number to use is 07507 477 669 or +447507 477 669 from an international number.

Supporters can remain anonymous, but should include as much information as possible, including the type of abuse or antisocial behaviour as well as the exact location and any distinguishing features.

Any issues that are unable to be dealt with at the time will be followed up and investigated thoroughly by a CPFC staff member.

Accessible parking

There are 16 parking bays available to disabled supporters in the Sainsbury’s car park which is located directly next to the stadium. These are available on a first come, first serve basis and can only be occupied on production of a valid blue badge.

Fan Support Team and Accessibility Hosts

Crystal Palace’s Fan Support Team are located at various points around the stadium and are on hand if you have any questions or are struggling to find your way around. They can be identified by their red coats and information pods.

There are dedicated Accessibility Hosts in all accessible viewing platforms and throughout the stadium who will be on hand to provide assistance, answer any questions you might have and ensure that you have a safe and enjoyable matchday at Selhurst Park. The Accessibility Hosts are easily identified by their maroon tabards.

Disabled WCs and changing places

Accessible toilets are available throughout the stadium and there is a changing places facility in close proximity to the accessible viewing platform in the Lower Holmesdale Road Stand. A smaller changing area with a drop down table is available in the Main Stand.

Inclusion rooms

There is a Sensory Room at Selhurst Park which is fully accessible and located beneath the Whitehorse Lane Stand.

There is a larger Inclusion Room, with a view of the pitch, located in the Holmesdale Road stand, but unfortunately it is not accessible for wheelchair users because of its location.

Anyone wishing to use either room should pre-book through the Disability Liaison Officer on dlo@cpfc.co.uk. Requests on the day may be accommodated subject to availability.

Please inform the Crystal Palace DLO or a nearby steward/Accessibility Host should you need to use one of these rooms on the day.

Refreshments and service to seat

A member of staff will visit you in your location to take your refreshments order and deliver it directly to you.

Alternatively, there are bars and kiosks nearby with lowered sales counters and lap trays available for wheelchair users on request.

Audio descriptive commentary

Audio commentary is available throughout the stadium for supporters who are partially sighted or blind.

Anyone wishing to use the audio descriptive commentary service should pre-book through dlo@cpfc.co.uk. However, requests on the day may be accommodated subject to availability.

Please inform the DLO or a nearby steward/Accessibility Host should you need to use this service on the day.

Emergencies

In case of emergency, stewards/Accessibility Hosts will be on hand to direct you to safety. Please remain calm and follow their instructions.

Information for disabled supporters can be found here.

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