SUPPORTER INFORMATION: CHELSEA V BURNLEY (2024)

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Information for supporters travelling to Stamford Bridge

2024-03-28T10:00:00.000Z

SUPPORTER INFORMATION: CHELSEA V BURNLEY (2024)

Information for supporters travelling to Stamford Bridge

2024-03-28T10:00:00.000Z

Information for supporters travelling to Stamford Bridge

The Clarets make a trip to London this Easter weekend.

For any ticketing issues or information, please contact the Burnley FC Ticket Office on 01282 446800, select option 1 or email ticketoffice@burnleyfc.com.

The ticket office is located in the Shed End (South Stand) next to the Megastore and deals with all matchday ticket enquiries, including away supporters ticketing enquiries. On Saturday 30th March the Chelsea ticket office will open at 10:45am and remain open until half-time.

If a visiting supporter requires a duplicate ticket you’ll need to contact the Burnley FC ticket office and we’ll then authorise Chelsea to duplicate the ticket. Duplicated tickets can then be collected on matchday from the Chelsea ticket office. Please note you must bring photo ID to collect the duplicated ticket.

No tickets will be sold to away supporters on matchday.

By Car

Stamford Bridge is located in a busy residential area and parking is limited and often reserved. It is recommended that all supporters use public transport.

Driving from the north, east or west Use the M25 to Junction 15 and turn off onto the M4 towards London. Follow the M4, which becomes the A4 up to Hammersmith. Go over the Hammersmith Flyover and a further one-and-a-half miles before turning off for Earl's Court. Go past Earl's Court station and across Old Brompton Road, eventually reaching Fulham Road. Turn right at the traffic lights. After 600 yards, the ground is on the right. Parking close to the ground is very limited.

Driving from the south Cross the River Thames at Wandsworth Bridge and head up Wandsworth Bridge Road. At the junction with New King’s Road, turn right and then immediately left. This will take you up to Fulham Broadway. Turn right onto Fulham Road and the ground is 400 yards on the left. Parking is very limited close to the ground.

Road closures Please note that Fulham Road between Harwood Road and Hortensia Road closes one-and-a-half hours before kick-off with traffic being diverted along King’s Road. No access to the site will be permitted during this time. The road will normally re-open approximately one hour after the end of the match.

Accessible Parking

There are up to nine accessible car parking bays (not all located at the stadium) which can be booked pre-match only. These are for the use of blue badge holders. All spaces are subject to time restrictions due to road closures on matchdays.

Supporters looking to book an accessible car parking space can apply via the online service.

By Train

The nearest tube station is Fulham Broadway on the District Line. If changing at Earl's Court station, take a Wimbledon-bound tube.

There are two Overground stations near to Stamford Bridge, West Brompton and Imperial Wharf, which are approximately a 15-minute walk from the stadium. These are both on a direct line between Clapham Junction and Willesden Junction.

Fulham Broadway tube station is wheelchair accessible. The station also has lift access.

By Bus

There are two bus stops outside Stamford Bridge on Fulham Road. Supporters can get to the stadium using the number 14, 211 and 414 buses.

Full details including route maps and timetables are available, along with a journey planner at the TFL website https://tfl.gov.uk/.

By Bicycle Stamford Bridge has a bicycle storage area available for supporters wishing to cycle to the stadium. A bike shed is situated at Stamford Gate.

By River Boat River boats run on the Thames with the closest pier to Stamford Bridge at Chelsea Harbour.

Away Coach Parking There is a limited area for coaches (including away supporter coaches) in Imperial Road. Imperial Road is now part of the South Fulham Traffic Congestion and Pollution Reduction Zone so access is usually restricted to borough residents and other specially authorised vehicles. To ensure a coach parking space is allocated and avoid the risk of incurring a Penalty Charge Notice (PCN), please follow the steps below:

• Please go to the booking website and click on 'Book Coach Parking' and using the options available choose your date and vehicle.

• In the events details click on 'book parking' then 'book parking' again.

• You will now need to create an account (you will need to confirm your email which may be sitting in your junk mail).

• Click log in (under the registration option) with the account you have created (if you have ticked 'keep me signed in' this step may not appear).

• Once you have logged in the page will refresh and you need to click on 'book parking'.

• On the booking page confirm the vehicle you will be bringing, complete the details required (use the details of the person and vehicle being used on the day) and click 'continue to payment'.

• When you click 'continue to payment' this will process your booking (but no payment is needed) and you will receive an automated email confirmation that your space has been booked (please ensure you check your junk mail).

• Within 24 to 48 hours of start of the event you will receive a further email with any final details and contact details of the parking manager on the day. Please note that all coaches must be booked onto the system no later than 48 hours prior to the fixture date. Any booking received after this time will be at significant risk of incurring a Penalty Charge Notice (PCN). Chelsea traffic marshals will be able to direct supporters to the ground which is between 10 and 15 minutes walk. Subject to police permission, it is possible to bring eight coaches to outside the stadium during the fixture, which will make the departure quicker for supporters.

Entering the Stadium

Chelsea FC operates a two stage queuing procedure to coordinate and moderate the flow of supporters to the turnstiles to ensure a safe entry into the stadium.

On arrival at the queuing system the following processes will occur:

Pre-entry ticket checks
Body and bag search
Electronic ticket scan
Entry through turnstile

During these procedures it may be necessary to temporarily hold supporters at cordon points to achieve a safe and steady flow through to the turnstiles.

Turnstiles will be open two hours before kick-off, and it is advised supporters are in their seats no later than 30 minutes before kick-off.

Please note that large numbers of supporters arriving late cannot have an expectation of making it into the stadium before kick-off.

Security Measures Enhanced security measures are in place and supporters are advised to arrive early to facilitate these. It is requested supporters avoid bringing bags where possible as enhanced searches will be taking place.

Please note that bags larger than A4 will not be permitted entry into the stadium.

Please note that explosive/narcotic/pyrotechnic detection dogs will be present throughout.

Safe Standing (Barrier/Rail Seating) Safe standing in seated areas, it should be noted, is distinct both from persistent standing in seated areas, and from safe standing in conventional terraced standing accommodation.

At Stamford Bridge in the Away Supporter Sections standing supporters are protected from the risks of forward movement by the installation of suitably designed independent barriers in front of each seat, or by the provision of a suitably designed seats that incorporates barriers.

The design of each seat and seating row allows for free-flowing lateral movement into and out of the seating row. Safety management procedures are in place to mitigate against encroachment onto the gangways. Safety management procedures are in place to manage the numbers of supporters entering the safe standing accommodation and safety management procedures are in place to manage the behaviour of supporters.

Banners/Flags There is only a limited amount of space to display banners and flags within the stadium and they must therefore be no larger than 80cm in depth and 250cm in width.

Banners and flags must not obstruct the view of others, cover advertising signs, or cause a safety hazard.

Under Ground Regulation 12 the following acts constitute prohibited activity under the Discrimination Commitment:

12.1 any conduct, act, or statement, whether express or implied, that is abusive insulting, intimidating or offensive; or

12.2 any conduct, act, or statement, whether express or implied, that is discriminatory by means of race, religion or belief, gender, sexual orientation, disability, colour or national or ethnic origin; or

12.3 any other activity in contravention of the Discrimination Commitment.

All banners and flags must not display any abusive or threatening words, images, political statements or be deemed unacceptable. Flag poles are not allowed. All banners and flags must carry a Fire Safety Certificate.

Activations Please note that the pre-match activation “Countdown to Kick-off” may include a light show and special effects.

Supporter Behaviour Ground Regulations specifically outlaw using words that are, or behaving in a manner that is, threatening, abusive, insulting, foul, improper, offensive, violent, indecent, or provocative is strictly forbidden and will result in arrest and/or result in ejection from the Ground.

In addition to and without limiting the forgoing, engaging in chanting or other verbal and/or non-verbal actions and/or gestures concerning football or other tragedies (whether done at a Match, in-person or remotely (via any electronic communication, social media or otherwise)) (“Tragedy Chanting”) is strictly forbidden. Any individual found to have engaged in Tragedy Chanting will be subject to a ban from the Ground.

In addition to the Club, in accordance with the Contract (Rights of Third Parties) Act 1999, any other member club of the Premier League from time to time may enforce a breach of this paragraph 9. As such, an individual in breach of this paragraph may also be subject to a ban from any or all other matches of or stadia and/or locations owned, occupied, or utilised by any other member clubs of the Premier League from time to time, for such periods as may be determined by the relevant club of the Premier League.

Chelsea FC takes all forms of discriminatory behaviour very seriously and believes all forms of discriminatory chanting, including antisemitism, homophobic, biphobic, tragedy and transphobic chanting to be abhorrent behaviour that has no place in football, nor society.

The club continues to work very closely with the football authorities and organisations such as Kick It Out to combat discrimination and make the attendance at football matches as enjoyable for everyone as it should be.

Any form of discriminatory or abusive chanting or behaviour is an arrestable offence and will not be tolerated. If you hear it, report it. During the Match: TEXT 88777, with stand, row, seat number, description of the offender and incident. After the Match: CALL 0207 386 3355 or email: reporthate@chelseafc.com.

Cashless Stadium In common with many clubs across the country, Chelsea operates a cashless stadium at Stamford Bridge.

We appreciate the majority of fans were already using cards to make their purchases at Stamford Bridge, so the impact of going totally cashless should not be very noticeable. You can use card, contactless card and mobile payments throughout the stadium to make purchases for refreshments, merchandise and even programmes on the day.

Cash Machines Should you still require one, there are cash machines at Fulham Broadway and one across the road from Stamford Gate.

Early Bird Offer on Food & Drink We encourage and welcome all ticket holders to arrive early. We have a fantastic range of food and drink offers available to suit all palates and wallets...

Arrive early to make the most of your matchday experience and to benefit from 'EARLY BIRD' offers, available on all general admission kiosks and bars for up to 30 minutes after the stadium gate opens.

Visiting Supporters Pubs

The nearest visiting supporters pubs are to the north-east of Stamford Bridge at Earls Court and are a 25 to 30-minute walk (1.4 miles) from the stadium:

Earls Court Tavern 123 Earls Court Road, Kensington, London SW5 9RL
Prince of Teck 161 Earls Court Road, Kensington, London SW5 9RQ
The Courtfield Tavern

187 Court Road, Kensington, London SW5 9AN

Safeguarding Information

Minimum Unaccompanied Supporter Age Change As part of Chelsea’s continuous efforts to provide a safe and enjoyable experience for all attendees, changes have been made to the age restrictions for stadium entry.

All ticket holders must be over 16 years old to enter the stadium unaccompanied. Juveniles under the age of 16 will not be permitted entry unless accompanied by a person aged 18 or over.

Emergency contact wristbands for families visiting Stamford Bridge An initiative is in place at Stamford Bridge for a specially designed children’s wristband that assists if families become separated or children become lost.

The voluntary scheme allows parents/carers to complete emergency contact details on the inside of the wristband which will assist club staff in reuniting families quickly and safely.

The wristbands are available on site on both matchdays and non-matchdays and can be collected from various venues at the stadiums. They are only usable for that day’s visit.

The Access Department is located in the ticket office, behind the Shed End Stand, between the Megastore and the Tea Bar.

Lift Passes There are several lifts available across the stadium to be used on a matchday. These are located within all stands. Supporters who require lift access are able to collect a lift pass from the ticket office windows on matchday.

Accessible Toilets There are several accessible toilets at Stamford Bridge which are installed with Radar Key access only. Some stewards carry Radar Keys. However, we do advise supporters to bring their own.

Matchday Commentary We offer free audio commentary for visually impaired and blind supporters. We have up to 10 ultra-high frequency earpieces for supporters to use on a matchday. These can be booked before matchday via this online application form. The earpieces will need to be collected on a matchday from the ticket office from two hours before kick-off. All units must be returned after the final whistle to main reception behind the Shed End Stand, next to the Megastore.

Headphones can be provided with these units or supporters can bring their own headphones as long as they have a 3.5mm jack. We also have single earpieces, which can be collected on matchday from the ticket office.

On matchday the ticket office is open at 10:45am and will remain open until half-time.

PEEP A PEEP is a Personal Emergency Evacuation Plan. It is an escape plan for individuals who may not be able to reach a place of safety unaided or in a satisfactory timeframe in the event of an emergency.

We advise supporters who may need additional assistance in the event of an emergency to complete this form no later than 24 hours before the fixture is due to be played, in order to make our safety team aware of your personal needs.

For supporters who wish to complete a Personal Emergency Evacuation Plan (PEEP) click here.

Hidden Disabilities Sunflower Lanyard Scheme

A Sunflower Lanyard will let us know if you may need some additional support.

A Hidden Disability Sunflower Lanyard discreetly lets us know you have a hidden disability and may appreciate a little extra help when visiting Chelsea FC.

You can easily pick one up from the main club reception or ticket office located behind the Shed End Stand at the south of the stadium.

Alternatively, you can contact us at access@chelseafc.com and we will post one to your home.

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