CLARETS TEAM UP WITH TICKETMASTER SPORT

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Club confirm new ticketing platform ahead of the 2024/25 season

2024-06-20T14:00:00.000Z

CLARETS TEAM UP WITH TICKETMASTER SPORT

Club confirm new ticketing platform ahead of the 2024/25 season

2024-06-20T14:00:00.000Z

Club confirm new ticketing platform ahead of the 2024/25 season

Burnley FC is delighted to announce Ticketmaster Sport as the new ticketing platform for the 2024/25 season onwards, with the aim of enhancing the ticketing experience for fans.

The partnership means Burnley FC supporters will be able to benefit from Ticketmaster’s advanced technology and gain access to features including a Virtual Venue, which allows users to see Turf Moor come to life when purchasing tickets. Supporters will also have greater control of how they manage their tickets with Season Ticket holders able to upgrade, transfer to a friend or family member, and return their tickets from their online account for any fixture they can’t attend.

To help answer any questions regarding the partnership, we have put together some FAQs below.

If you wish to find out further information, please contact the Burnley FC Ticket Office on ticketoffice@burnleyfc.com or call on 01282 446800 (press option 1).

No, the ticketing experience will continue on burnleyfootballclub.com. Burnley supporters can continue using the same platforms as they have done previously, which includes purchasing online, over the phone or in person. Ticketmaster will provide the technology for Burnley’s ticketing platform.

Ticketmaster will serve as the exclusive technology provider for all Burnley ticketing services. The partnership will allow Burnley and its supporters to benefit from the latest advancements in ticketing systems, along with ongoing enhancements to improve the fan experience.

No, you will continue to contact Burnley Ticket Office for all your ticketing requirements as you would have done previously.

Our new ticketing platform will feature some updated design changes.

From the start of the 2024/25 season, Burnley supporters will benefit from Ticketmaster’s advanced technology when purchasing tickets on burnleyfootballclub.com, including the 3D Virtual Venue innovation. This feature will bring Turf Moor to life and enhance the user experience for supporters when selecting seats for each match.

Ticketmaster’s state-of-the-art platform will also allow supporters to have greater control over managing their account and tickets online.

The option to list a Season Ticket on the Ticket Exchange will remain and Season Ticket holders will be able to list their ticket for re-sale for each individual fixture they cannot attend. There will also still be an option to transfer their seat digitally to friends and family if they wish to use this instead of placing the seat on the exchange.

No, your Clarets number remains the same and your online ticketing account will be unaffected. You will be able to access your ticketing account using your current Clarets number/email address and password.

No, you will not need to register a separate Ticketmaster account. Login to your Burnley ticketing account through burnleyfootballclub.com as you normally would.

Yes, there will be an option to change your password when logging into your ticketing account if you have forgotten this.

If you are having issues logging in to your account, please contact the Ticket Office at Burnley. Please provide us your Clarets number and the email address you are trying to login with so we can best assist you.

The new platform will allow supporters to access all men’s home and away tickets, all women’s fixtures hosted at Turf Moor, Season Tickets, Memberships, Stadium tours and any other tickets for Club events, including Fan Zone events.

Yes, the Ticket Exchange will continue to be available for Season Ticket holders to list their tickets for fixtures they cannot attend and for fans to purchase tickets.

Clear guidelines and instructions on how to list your Season Ticket on the exchange will be provided on our website if you can’t attend a game.

If you are still unsure of how to list your Season Ticket on the exchange, or don’t have access to your online ticketing account, please get in touch with our ticketing team and they will assist you.

There will be no changes to the sales process. If your Season Ticket is re-sold for an individual match, you will receive 1/23rd of the amount you paid for your Season Ticket, minus a £1.50 admin fee. This works out the correct amount of the price of each individual fixture. You will receive this back as credit on your ticketing account which can be used for any future ticketing purchases, including home and away tickets, stadium tours, season tickets etc.

Yes, you will still have the option to transfer your ticket to friends and family if you are unable to attend a fixture at Turf Moor.

Yes, we have a ‘Friends and Family’ feature which can be found on your online account. This allows you to purchase tickets in the same transaction for the friends and family on your network. You can add up to 10 members to your online network.

In order to add members to your Friends and Family, you will need their Clarets number, surname and postcode. Once a supporter has been added to your account, you will be able to purchase tickets on their behalf, subject to availability. If a supporter in your network has given you full management rights over their account, you will also be able to purchase ticketing products on their behalf which have been reserved in their name (e.g. reserved cup tickets for home matches).

Yes, your ticketing history will remain the same and you should be able to see any previous and future purchases and credit when you sign into your ticketing account. If you notice any discrepancies or differences, we advise you to contact the Ticket Office with your Clarets number and we will be able to assist you.

Yes, for the 2024/25 season, Burnley Season Ticket holders will have the option to use a digital Season Ticket. Instructions on how to access and use the digital Season Ticket will be provided in due course.

2024/25 Season Ticket holders will have the option to retain both a digital Season Ticket and a physical season card and can choose to use either on a matchday to gain access to their seat at Turf Moor.

All Season Ticket holders will receive a physical Season Card through the post before the start of the 2024/25 season.

No, season tickets are currently being processed and will be distributed to you through the post, prior to the first home game of the season.

There will be no booking fees when purchasing Burnley tickets either online, by phone (01282 446800 – option 1) or in-person at the Burnley Ticket Office.

No, our new partnership with Ticketmaster will not impact any direct debit payments for Season Ticket holders.

Yes, all existing credit will be transferred over to the new ticketing platform, and you should be able to see this on your ticketing account once you have logged in. This balance can be used towards any ticketing purchases, for example, home and away tickets, stadium tours, season tickets etc. This cannot be used in the Club Shop.

Due to General Data Protection Regulation (GDPR), if supporters wish to have a saved card on their account, they will need to add their card details again to their account on the new platform.

Subject to availability, if home tickets go to general sale, supporters will be able to purchase up to a maximum of six tickets in a single transaction.

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