Burnley FC | Official Website

Main Club Sponsor

TICKETS

SHOP

SINGLE SIGN-ON & SEASON TICKET FAQS.

Frequent questions regarding your new account, linking club accounts and other useful information about season ticket renewals and refunds

What is Single Sign-On (SSO) and how do I set up an account?

Every season ticket holder has a Clarets number and an online ticketing account. We need you to activate and link this account and enable your 'Single Sign-On'. You will then be granted access to the ticketing website, retail website and Clarets+, all in one place. You will need to do this before you renew your season ticket.

You can create and set up an account by using a Social Sign-In (different to a Social Sign-On - please see next paragraph), or enter your own email and password of your choice.

For Social Sign-In, click on the Facebook or Google icon in the registration page. Depending on whether you are ‘signed in’ to the provider, you may be prompted to sign in and allow permissions. If you are signed in already, your account will be automatically created using the email, forename and surname from the social provider.

If you want to specify your own email and password, follow the link to ‘Create Account’ and enter your details in the page – confirming email and password in the fields provided.

You will then be sent an email with a secure link to click and ‘confirm email’. Click on this link, then sign in with email and password, complete your preferences and your new Burnley account is ready to go.

Single Sign-On: I haven't received the confirmation email

If you have created and requested to enable an account with your own email and password, we will send you a confirmation email to the email address you provided.

While you wait, you will see the ‘Awaiting Confirmation Email’ page.

When you receive the confirmation email, there will be a secure 'click here' link in the email. You need to click to confirm your email. This will then open up a new browser tab for you to login with your email and password for the first time. This is just to check the email is indeed yours.

Please note: it may take a few seconds or minutes for the email to arrive in your inbox. If you do not receive your email, please follow the next steps:

Troubleshooting advice Check your junk and spam folders - make sure that you did not use any mailbox that could be shared, eg 'info@', 'reception@', 'sales@', as these will not be accepted for your Burnley account.

Add 'login@burnleyfootballclub.com' to your safe senders list and retry sending the email from the link ‘click here to resend email’ in the ‘Awaiting Confirmation Email’ page.

If you have left the ‘Awaiting Confirmation Email’ page and you want to go back to resend the confirmation email, log in again with your email and password chosen, and as you have not yet confirmed your email, you will see the ‘Awaiting Confirmation Email’ page where you can click the link to resend.

If these steps above do not work, please contact website@burnleyfc.com with your email address.

In some cases, the email may be being blocked by your email service provider. We will be able to check this so that you may contact your service provider directly.

Single Sign-On: I cannot click on the confirmation email

Some email clients or systems may deliver the email but ‘disable’ the ability to click on any links in the content.

If you have received the email but cannot click on the link, try adding 'login@burnleyfootballclub.com' to your ‘safe sender’ list.

Right-click on the email address link and select from options to ‘open hyperlink’, or ‘copy hyperlink’ and paste in to a browser address bar and then press enter on your keyboard to open the link.

Can I change seats during the early bird period?

If you do not wish to renew your current seat, you can purchase a new season ticket by clicking ‘buy a season ticket’ and selecting a seat that is available.

We will be holding a 'seat swap' week commencing on 3rd April where seats that aren't renewed will be available for season tickets holders to swap to.

Where can I find my 'On Account' balance?

You can find your On Account balance in the On Account section of the ticketing website.

You can then view and use the balance in here as a payment method when checking out during the sales process to renew your season ticket, or pay for another match ticket product in the future.

How do I unlink my ticketing account?

If you find you have linked the wrong ticketing account or Clarets Number, you can unlink this and then go through the linking process again using the correct Clarets Number.

I can't renew my season ticket

If you are finding that you are logged in and still can't renew your season ticket, check that you have linked the correct account.

Please check your Clarets Number once more as you must be in the account that you paid monies into for the current season.

When on the ticketing website, it will show your name and the Clarets Number of the account that is linked. If this incorrect, follow the instructions on how to unlink your ticketing account, and then link the correct one.

If it is the correct Clarets Number and you are logged and something still does not look correct (an incorrect amount is displayed or an unexpected renewal price is being offered) then email our online team. Please provide screenshots and as much information as possible about your issue.

Please note: If you paid by direct debit previously your season ticket will automatically renew and therefore you don't need to do anything.

What is OnAccount and why do you want me to access this?

All supporters have an online account with the club. OnAccount is a new flexible feature which allows supporters to instantly see and manage the monies they have paid to the club. In this instance, all monies paid for the years season tickets were uploaded to individual’s accounts.

You can now claim a refund of any monies if required. You can request a refund anytime of day you don't need to wait for the ticket office to be open, or to send to bank details or wait on responses from us.

Those supporters who didn’t withdraw any monies from their OnAccount balance will now have the full monies they have paid showing as a payment option for renewing their season tickets.

As well as being able to manage your finances online, you can also:

update your details if you move home
view ticketing loyalty points
add an email address
change your home address
check your communications preferences
add payment cards
link friends and family and friends and more without needing to come down to the ticket office.

Do I have to take action to renew my season ticket if it was on Direct Debit?

If you paid by direct debit previously this will automatically renew for next season. If you currently pay on direct debit and don't wish to renew, please contact the Ticket Office on ticketoffice@burnleyfc.com.

How do I get in contact if I still have a query?

If the above answers don't answer your query please contact us using the following methods.

In Person

The ticket office is located on Harry Potts Way and open Monday to Friday 9-5pm on non-matchdays

Opening times on matchdays vary, depending on the day but stay open until half-time.

Ticket office general enquiries - ticketoffice@burnleyfc.com
Direct Debit enquiries - directdebit@burnleyfc.com
Website / technical account enquiries - website@burnleyfc.com

To make sure we can resolve the issue as soon as possible, please provide the full name/s and Clarets Number/s of those you are enquiring on behalf of and a full, detailed explanation of your query (with screenshots of the issue where possible).

Phone

You can call us on 01282 446800, and select option 2 or 3. Our phonelines are open from Monday - Friday, between 10am and 4pm.

We would ask that you do take the steps outlined on our website first and then follow up with a call if your query isn’t resolved.

We once again thank you for your support.

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.