Burnley Football Club is proud of its history as a founder member of the Football League, and as club at the heart of the local community. We endeavour to ensure that all fans, customers and associates at all levels of the club are treated without prejudice and with the utmost respect.
The Disabled Supporters' match day experience is important to the Club. Burnley Football Club applies reasonable adjustments under the Disability Discrimination Act for disabled supporters who have additional needs in the ground on match days.To download a PDF document of our access guide, please click here.
Disability Liaison Officer
If you have any further questions please contact the clubs Disability Liaison Officer, Matt Pounder by email firstname.lastname@example.org or by phone 01282 704716. Alternatively, contact Lewis Rimmer, the Disability Development Officer on email@example.com or by phone 01282 704716.
Disability Access Officer
The Club’s Disability Access Officer, Doug Metcalfe, is on hand to offer assistance and advice, whether it be pre or post event. To get in touch, please call 01282 446800 or email firstname.lastname@example.org.
Harry Potts Way
Accessible car parking is explained in the parking section of this guide. If you are not restricted by mobility limitations, there are several car parks near to Turf Moor we recommend. More information on these can be found on the Directions page of www.burnleyfootballclub.com.
The nearest station is Burnley Manchester Road, which is approximately a 15-minute walk from Turf Moor. From the station, exit the station and walk down Centenary Way, from where Turf Moor can be seen. When you reach the roundabout at the end of the road, turn right onto Yorkshire Street, which becomes Harry Potts Way. The ground is on your left-hand side.
Burnley Central train station is approximately a 20-minute walk. From the station follow signs for the town centre and then head left towards the ‘Gala’ Bingo Hall. From here, walk down Yorkshire Street, which becomes Harry Potts way. The ground is on your left-hand side.
The Bus Station is situated relatively close to the ground, approximately a 5-minute walk, just off Centenary Way. Leave the station and head towards the Gala Bingo Hall opposite. Use the underground footpath and then head under the aqueduct onto Yorkshire Street and follow the instructions from above.
To ensure that the club treats everyone fairly and to enable us to take the particular circumstances of our disabled supporters into account when allocating seats, the club requires all applicants for seating which has been allocated for the specific use of disabled supporters, to produce confirmation of their entitlement to one of the following:
One of the following must be shown at the ticket office before the supporter is registered as disabled:
- Receipt of the mid-rate care element or the high-rate mobility component of the Disability Living Allowance (DLA), War Pensioners’ Mobility Supplement or Personal Independence Payments (PIP)
- Receipt of either the Severe Disablement Allowance or Attendance Allowance
- War Pensioners’ Mobility Allowance or War or Service Disablement Pension for 80% or more disability
- Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted).
- Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 – 95 dBHL or worse
- Confirmation in writing from Social Services that the individual has a learning difficulty or disability. This may include Proof of Registration with Social Services, or if not on the Local Authority Register, a letter from a doctor or support worker confirming that the individual has a difficulty in learning new skills, or may be unable to cope independently. For children – a letter from the head teacher at a specialist school confirming eligibility will be acceptable
However, it is to our discretion what we accept. So be flexible and assess on a case by case basis.
Reference throughout this guide to a ‘disabled supporter’ is a reference to a person who can provide this confirmation.
Please note the club reserves the right to periodically check that an applicant remains eligible.
Supporters receiving the medium or higher rate care component of Disability Living Allowance (DLA), and/or standard or enhanced rate care component of PIP (Personal Independence Payment) will be entitled to a free match ticket for their personal assistant to accompany them on match days. Alternatively, season ticket holders can complete a disabled supporters form which is to be signed by a medical professional which will also entitle them to a free match ticket for their personal assistant to accompany them. This form is available from our ticket office.
Please note, the club reserves the right to request evidence to support this where necessary and require the disabled supporter and their PA to enter the ground and sit together.
Seats for personal assistants are located next to the disabled supporter’s seat. Disabled supporters who attend in a wheelchair must remain in their wheelchair during the game.
Purchasing your ticket
Disabled supporters of Burnley Football Club should contact the Ticket Office on 01282 446800 (option 2), or visit the ticket office in person to purchase tickets for all Burnley FC fixtures.
We would ask that, wherever possible, you detail the nature of your disability so that we are able to assist your purchase in an informed manner and to offer you seats most suited to your requirements (subject to availability).
The main ticket office is located to the back of the Turf Moor club shop, and operates from 9.15am – 5pm Monday to Friday, 9.15am – kick off during match days and 9.15am – 12.30pm on non-match day Saturdays. The ticket office is closed during non-match day Sundays. There is a lowered counter available at the ticket office.
Turf Moor currently has 35 wheelchair user spaces, plus seating for assistants beside each wheelchair bay. The wheelchair bays are positioned at pitch level.
There are three accessible entrances at Turf Moor, situated at the David Fishwick away fan entrance (B1), on the corner of the Bob Lord and Jimmy McIlroy stand next to the Ticket Office (B4) and finally the corner of the Jimmy McIlroy and James Hargreaves stand next to the FanZone (E1).
Ambulant Disabled supporters can sit anywhere in the ground providing they are able to access the area subject to safety requirements. If you feel as though you have any further requirements regarding your seat, please let us know at the point of purchase as we will try to accommodate accordingly.
Deaf or hard of hearing supporters
On match days at Turf Moor, information will be carried on the electronic scoreboard and via the Public Address System.
Blind or partially sighted supporters
Complimentary headsets are provided to disabled supporters at Turf Moor upon request.
Learning difficulties and unseen disabilities
Supporters are able to sit anywhere they choose, subject to availability. If, for any reason, any supporter with learning difficulties or unseen disabilities feels they have more specific seating requirements they should contact the club to discuss their requirements in more detail.
Every effort will be made to accommodate such requests, subject to availability. Requests for personal assistants will be given due consideration and where provided, supporters will be required to complete a Personal Assistant Registration Form or provide evidence of receiving middle or high rate of care and/or high rate of mobility or enhanced/standard rate of PIP.
The Club Store (Clarets Store at Turf Moor) can get extremely busy on a Match Day. If you require a quieter period on a Match Day we would recommend at least 2 hours before kick-off. Non-match days are considerably quieter.
- The access is level into the Clarets Store
- There is level access to the counter from the entrance.
- There is sufficient space to write or sign documents on the counter.
- Unfortunately, there is no lowered counter section.
- Staff are available to help.
- A managed queuing system is used on match day.
There are two accessible toilets at Turf Moor. These are situated at the accessible entrance to the David Fishwick stand (B1) and the accessible entrance to the Bob Lord and Jimmy McIlroy stand (B4).
Wheelchair users are able to order food and drink from our representative kiosk staff. Staff will be present to take orders before the game and at half time. Food and drink will be delivered to the seat approx. 15 minutes after the order has been placed or at the start of half-time if ordered beforehand. Cash is paid on delivery. In line with the Ground Regulations, there will be no alcohol served in these locations.
Any supporter wishing to attend Turf Moor with an assistance dog must contact the club on 01282 446800 or email email@example.com so that we can ensure the appropriate match tickets (subject to availability) are allocated and adequate arrangements have been made.
Parking facilities for disabled supporters are available at Turf Moor.
We have a high demand for parking spaces at the ground, and therefore spaces are only allocated to those who book prior to the game. Please note that we do charge for car parking spaces. To book please call 01282 446800 (option 0) or email firstname.lastname@example.org.
Disabled supporters are able to enjoy hospitality here at Turf Moor. To find out more about which hospitality package will suit your needs most, please contact email@example.com or call 01282 446800 (option 4).
Supporters suffering from temporary mobility restrictions that may affect their access to Turf Moor must contact the club ahead of the match so that alternative seating can be arranged (subject to availability).