Burnley Football Club is proud of its history as a founder member of the Football League, and as club at the heart of the local community. We endeavour to ensure that all fans, customers and associates at all levels of the club are treated without prejudice and with the utmost respect.
The Disabled Supporters' matchday experience is important to the Club. Burnley Football Club applies reasonable adjustments under the Disability Discrimination Act for disabled supporters who have additional needs in the ground on match days.
Disability Liaison Officer and matchday access team.
If you have any further questions please contact our Disability Liaison Officer, Lewis Rimmer, on firstname.lastname@example.org or by phone on 01282 704716. Lewis is supported by an access team on matchday which consists of the Clubs Supporter Liasion Officer Anita Goodenough and a team of staff from Burnley FC in the community, they will be in uniform and available every matchday to provide assistance.
Disability Access Officer
Our Disability Access Officer, Doug Metcalfe, is on hand to offer assistance and advice, whether it be pre or post event. To get in touch, please call 01282 446800 or email email@example.com.
Burnley FC Disabled Supporters Association (BDSA)
For more information and to contact the Burnley Disabled Supporters' Association please click HERE
Harry Potts Way
Accessible car parking is explained in the parking section of this guide. Additionally we do have a drop off point for all supporters which is adjacent and a short distnace to the entrance of the South East accessible stand (B4). If you are not restricted by mobility limitations, there are several car parks near to Turf Moor we recommend. More information on these can be found on the Directions page of www.burnleyfootballclub.com.
The nearest station is Burnley Manchester Road, which is approximately a 15 minutes on foot from Turf Moor. From the station, exit the station and walk down Centenary Way, from where Turf Moor can be seen. When you reach the roundabout at the end of the road, turn right onto Yorkshire Street, which becomes Harry Potts Way. The ground is on your left-hand side.
Burnley Central train station is approximately a 20-minutes on foot. From the station follow signs for the town centre and then head left towards the ‘Gala’ Bingo Hall. From here, walk down Yorkshire Street, which becomes Harry Potts way. The ground is on your left-hand side.
The Bus Station is situated relatively close to the ground, approximately a 5-minutes on foot, just off Centenary Way. Leave the station and head towards the Gala Bingo Hall opposite. Use the underground footpath and then head under the aqueduct onto Yorkshire Street and follow the instructions from above.
To ensure that the club treats everyone fairly and to enable us to take the particular circumstances of our disabled supporters into account when allocating seats, the club requires all applicants for seating which has been allocated for the specific use of disabled supporters, to produce confirmation of their entitlement to one of the following:
One of the following must be shown at the ticket office before the supporter is registered as disabled:
- Receipt of the mid-rate care element or the high-rate mobility component of the Disability Living Allowance (DLA), War Pensioners’ Mobility Supplement or Personal Independence Payments (PIP)
- Receipt of either the Severe Disablement Allowance or Attendance Allowance
- War Pensioners’ Mobility Allowance or War or Service Disablement Pension for 80% or more disability
- Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted).
- Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 – 95 dBHL or worse
- Confirmation in writing from Social Services that the individual has a learning difficulty or disability. This may include Proof of Registration with Social Services, or if not on the Local Authority Register, a letter from a doctor or support worker confirming that the individual has a difficulty in learning new skills, or may be unable to cope independently. For children – a letter from the head teacher at a specialist school confirming eligibility will be acceptable
Reference throughout this guide to a ‘disabled supporter’ is a reference to a person who can provide this confirmation.
Please note the club reserves the right to periodically check that an applicant remains eligible.
Supporters receiving the medium or higher rate care component of Disability Living Allowance (DLA), and/or standard or enhanced rate care component of Personal Independence Payment (PIP) will be entitled to a free match ticket for their personal assistant to accompany them on match days.
Please note, the club reserves the right to request evidence to support this where necessary and require the disabled supporter and their PA to enter the ground and sit together.
We will ask every disabled supporter to complete a registration document to help us to ascertain elligibility, this is availble form the ticket office team.
Seats for personal assistants are located next to the disabled supporter’s seat. Disabled supporters who attend in a wheelchair must remain in their wheelchair during the game.
Purchasing your ticket
Disabled supporters of Burnley Football Club should contact the Ticket Office on 01282 446800 (option 2), or visit the ticket office in person to purchase tickets for all Burnley FC fixtures (both home and away).
We would ask that, wherever possible, you detail the nature of your disability so that we are able to assist your purchase in an informed manner and to offer you seats most suited to your requirements (subject to availability). In light of this you will be required to complete a registration form to help us to do this.
The main ticket office is located to the side of the Turf Moor club shop, on Harry Potts Way and operates from 9.15am – 5pm Monday to Friday, 9.15am until kick off during match days and 9.15am until 12.30pm on non-match day Saturdays. The ticket office is closed during non-match day Sundays.
There is ramped access, automatic sliding doors and a lowered counter available at the ticket office, if you have any specific needs please feel free to call the ticket office team ahead of your visit and we can discuss any specific requirements.
Turf Moor currently has 54 wheelchair user spaces in the North East stand, 33 in the South East stand, plus seating for assistants beside each wheelchair bay. The wheelchair bays are positioned in the following places; at pitch level infront of the Jimmy McIlroy stand, in the North East stand (on 3 levels) and the South East stand at pitch level and on 3 levels.
There are three accessible entrances at Turf Moor, one situated at the visiting supporters entrance (B1), on the corner of the Bob Lord Stand and Jimmy McIlroy Stand behind the Ticket Office (B4) and finally the corner of the Jimmy McIlroy stand and James Hargreaves stand next to the FanZone (E1).
Ambulant Disabled supporters can sit anywhere in the ground providing they are able to access the area subject to safety requirements. If you feel as though you have any further requirements regarding your seat, please let us know at the point of purchase as we will try to accommodate accordingly.
We also have 28 ambulant supporter seats on Level 1 of the NE accessible stand.
Deaf or hard of hearing supporters
On match days at Turf Moor, information will be carried on the electronic scoreboard and via the Public Address System. Please advise our access team ahead of match day if possible and we can provide further assistance and information.
Blind or partially sighted supporters
Complimentary headsets are provided to disabled supporters at Turf Moor upon request, please contact our access team to pre attending the match to request these. (firstname.lastname@example.org)
Learning difficulties and unseen disabilities
Supporters are able to sit anywhere they choose, subject to availability. If, for any reason, any supporter with learning difficulties or unseen disabilities feels they have more specific seating requirements they should contact the access team to discuss requirements in more detail.
Every effort will be made to accommodate such requests.
Requests for personal assistants will be given due consideration and where provided, supporters will be required to complete a Personal Assistant Registration Form or provide evidence of receiving middle or high rate of care and/or high rate of mobility or enhanced/standard rate of PIP. We recognise that every supporter will have differing needs and as such requests for a Personal Assistants are at the Clubs and the DLOs discretion, please contact us to discuss further.
The Stadium has recenlty opened a major redevelopment of our accessable areas.
For more information please contact Lewis Rimmer (DLO) email@example.com or Anita Goodenough (SLO) firstname.lastname@example.org and they will be able to advise you on the specifics of our current facilites and the developments we have planned for the coming season.
You can download our current Stadium Map HERE
The Club Store (Clarets Store at Turf Moor) can get extremely busy on a Match Day. If you require a quieter period on a Match Day we would recommend at least 2 hours before kick-off. Non-match days are considerably quieter.
- The access is level into the Clarets Store
- There is level access to the counter from the entrance.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered counter section.
- Staff are available to help.
- A managed queuing system is used on match day.
- If you have any special requests that will make your visit to either of our stores more comfortable then please contact the retail team directly and we can discuss your individual needs.
- Call in, call us 01281 700 016 or email us email@example.com
There are two accessible toilets in the main stadium at Turf Moor. These are situated at the accessible entrance to the Visiting Supporters stand (B1) and the accessible entrance to the North East Stand (in between Jimmy McIlroy and James Hargreaves stand), this toilet is located in the Lower Jimmy McIlroy stand and accessible form the Jimmy McIroy lower concourse.
We also have 2 accessible toilets located on the corridors adjacent to the Hamburg and Reims suites which are used for hospitality ticket holders on matchday (these are located in a ticket only area of the Jimmy McIlroy stand).
Both the North East and the South East accessible stands have accessible toilet facilities on every level. Additonally on the ground floor level of the North East accessible stand we have a fully equippped changing faciliy. Acesss to the facilities in these stands are not 'key' controlled.
Any questions regarding access to these facilites please contact one of our access team or the clubs DLO.
Disabled supporters are able to order food and drink from our representative kiosk staff if they are situated in the main stadium. Please make yourself known to the kiosk staff on arrival and they will be able to take orders before the game and at half time. Food and drink will be delivered to the seat approx. 15 minutes after the order has been placed or at the start of half-time if ordered beforehand. Cash is paid on delivery. In line with the Ground Regulations, there will be no alcohol served in these locations. This service is available on demand and may not be available in every loaction in the ground, please speak to a member of staff pre match if you would like to check on availability of this service in your seat.
In the accessible stands there is situated a food and beverage kiosk in the following locations:
North East accessible stand - level 2. South East accessible stand - level 1 upper. Contactless payment is available at both kiosks and in line with the Ground Regulations, thre will be no alcohol served in these loactions.
Any supporter wishing to attend Turf Moor with an assistance dog must contact the club on 01282 446800 or email firstname.lastname@example.org so that we can ensure the appropriate match tickets (subject to availability) are allocated and adequate arrangements have been made.
Parking facilities for disabled supporters are available at Turf Moor for both visiting and home supporters.
We have a high demand for parking spaces at the ground, and therefore spaces are only allocated to those who book prior to the game.
Please note that we do charge for car parking spaces and they are subject to availability, it really helps us if you can provide detailed information regarding your vehicle and its specific requirements.
To book please call our reception team on 01282 446800 (option 0) or email email@example.com
Disabled supporters are able to enjoy hospitality here at Turf Moor. To find out more about which hospitality package will suit your needs most, please contact firstname.lastname@example.org or call 01282 446800 (option 4).
Supporters suffering from temporary mobility restrictions that may affect their access to Turf Moor must contact the club ahead of the match so that alternative seating can be arranged on a match by match basis, this is subject to availability.
Please email email@example.com detailing your clarets number of all parites affected, the nature and estimated duration of your and we can talk you through the options.