Due to the ongoing Coronavirus COVID-19 threat Burnley Football Club continues to be closed for all supporter facing departments including the ticket office, Clarets Stores at Turf Moor and Charter Walk, reception, catering rooms, and administration offices until further notice. This is in line with guidance from both the government and the football authorities.
The safety and wellbeing of supporters, players, and staff at the club is our highest priority and further updates will be available through official club channels as soon as we receive them.
Please note that club staff will still be working remotely where possible to answer any queries and questions you may have over the coming weeks.
The club encourages supporters to keep up to date with the current Government & NHS advice and guidleines around Coronavirus by visiting the following link: https://www.nhs.uk/conditions/coronavirus-covid-19/
For specific questions regarding future fixtures, news updates, and club contacts please see the below.
We thank you for your understanding and wish everyone well.
We are able to confirm that all supporters with tickets for the Clarets’ remaining 4 home Premier League fixtures of the 2019/20 season and the away fixture at Manchester City, which was scheduled for March, are now entitled to a full refund.
This follows confirmation from the government that all remaining fixtures of the current campaign will take placed behind closed doors if and when played.
All 2019/20 season ticket holders and match-ticket purchasers will be entitled to a credit or refund on a pro-rata basis for the four fixtures and will also be given the option to make a donation to Burnley FC Youth Development.
For full details of when refunds will be issued please click here
Supporters who have purchased or autorenewed for a 2020/2021 earlybird season ticket will be unaffected by the issues caused by the Coronavirus disruption and will eligible to attend 2020/2021 Premier League matches at Turf Moor when the season starts. Due to the uncertainty over the 2020/2021 campaign, season tickets have now been taken off sale until further information is received from the football authorities.
Direct debit payments for the 2020/2021 season will continue to be scheduled as normal. In the event that the Premier League confirm any changes to the status of the 2020/2021 season the club will take action accordingly. Any supporters who wish to cancel their 2020/2021 direct debit season tickets may do so, and the club will waive any cancellation costs. If you have any queries please email firstname.lastname@example.org
Burnley Football Club staff will be working remotely until further notice so during this period we will ensure club communication channels are accessible and staff respond to supporter enquiries.
For any queries please see the below contact list.
Club general enquiries: email@example.com
Supporter Liaison Officer: firstname.lastname@example.org
Clarets Store: email@example.com
Catering & events: firstname.lastname@example.org
Commercial & hospitality: email@example.com
Media and comms: firstname.lastname@example.org
Foundation & lotteries: email@example.com
Burnley FC in the Community: firstname.lastname@example.org
The 01282 446800 club phone line will also be operational with options to speak to a member of the relevant department 9am-5pm, Monday to Friday.
To speak to Burnley FC in the Community please call 01282 704716, 9am-5pm, Monday to Friday.
Online orders will still be processed during this time, however due to the advice and guidelines set out by the Government & NHS, strict worker policy of distancing will be followed and as such delivery of online orders will run at a reduced capacity.
Please be aware that this may result in delivery times being longer than normal. We thank you for your patience and understanding in these unprecedented times.
The Clarets Store at Turf Moor is set to reopen on Monday 15th June, 10am until 3pm, Monday-Friday. The Clarets Store in Charter Walk will be shut for a little while longer, we apologise for any inconvenience.
Any previously purchased stadium tour vouchers, which have an expiry date within the period that Turf Moor is shut, will be honoured when the club reopens.
Please note that there may be limits on the numbers of people who can attend and some social distancing measures may still be in place.
The Clarets will resume their Premier League programme at Manchester City on Monday, 22 June.
The Premier League has confirmed dates, kick-off times and broadcasters for the first three rounds of fixture once the league resumes – subject to all safety requirements being in place.
Sean Dyche’s men – currently unbeaten in seven league games and 10th in the league table – will then play their first game back at Turf Moor against Watford on Thursday, 25 June (kick-off 6pm).
Burnley then go to Crystal Palace on the evening of Monday, 29 June (kick-off 8pm).
All matches will be played behind closed doors and screened live on a variety of platforms.
The league is scheduled to re-start on Wednesday, June 17 with Aston Villa against Sheffield United first up at 6pm.
Defending champions City then host Arsenal at 8.15pm before the first full round of games starts on Friday, 19 June when all teams will have nine games left to play.
The Clarets – whose last game saw them draw 1-1 with Tottenham on 7 March before the lockdown enforced by the Covid-19 pandemic – have four home fixtures remaining and five away from home, with the full schedule still to be confirmed.
Premier League Chief Executive Richard Masters said: “We are pleased to provide fans with further updates on the provisional restart of the Premier League season.
“We know it won’t be the same without our loyal supporters in stadiums but, together with our broadcast partners, we are able to ensure fans can watch or listen to each match live from home.
"It is important that as many people as possible can access our games so we are extremely happy that more than a third of our remaining fixtures will be televised free-to-air here in the UK.
“I am delighted we are able to take another positive step towards the season returning in just under two weeks’ time.”
Burnley’s remaining 2019/20 fixtures
Manchester City (A) – Monday, 22 June; KO 8pm (Sky Sports)
Watford (H) – Thursday, 25 June; KO 6pm (Sky Sports/Pick)
Crystal Palace (A) – Monday, 29 June; KO 8pm (Amazon Prime)
Details to be confirmed
Sheffield United (H)
West Ham United (A)
Wolverhampton Wanderers (H)
Norwich City (A)
Brighton and Hove Albion (H)