Due to the ongoing Coronavirus COVID-19 threat Burnley Football Club have made the decision to close all supporter facing departments including the ticket office, Clarets Stores at Turf Moor and Charter Walk, reception, catering rooms, and administration offices from Friday 20th March 5pm until further notice. This is in line with guidance from both the government and the football authorities.
The safety and wellbeing of supporters, players, and staff at the club is our highest priority and further updates will be available through official club channels as soon as we receive them.
Please note that club staff will still be working remotely where possible to answer any queries and questions you may have over the coming weeks.
The club encourages supporters to keep up to date with the current Government & NHS advice and guidleines around Coronavirus by visiting the following link: https://www.nhs.uk/conditions/coronavirus-covid-19/
For specific questions regarding future fixtures, news updates, and club contacts please see the below.
We thank you for your understanding and wish everyone well.
We understand that due to these unprecedented events that there may be some confusion around the 2019/2020 Premier League fixtures and how this relates to match tickets and season tickets.
Burnley FC and the Premier League are aiming to ultimately ensure that supporters receive a conclusion to the 2019/2020 season and as such all Premier League fixtures are simply 'postponed' until such time as the season can be completed in full. Any match or hospitality tickets purchased for these postponed games will still be valid if the fixture is rearranged, and a new date is confirmed. 2019/2020 season tickets will still be valid for the rearranged matches at Turf Moor. Please note that as the 2019/2020 season is set to be completed as matches are 'postponed'.
Supporters who have purchased or autorenewed for a 2020/2021 earlybird season ticket will be unaffected by the issues caused by the Coronavirus disruption and will eligible to attend 2020/2021 Premier League matches at Turf Moor when the season starts. The earlybird deadline for direct debit purchases has now passed. However pay up front early bird season ticket prices will continue until further notice click here for more.
Once rearranged fixture dates for postponed matches (both home & away) have been officially confirmed any supporters who cannot attend at that time will be eligible for a refund - this is applicable for match tickets only and not for season ticket holders. Details to be made available in due course once rearranged fixture dates are released.
Burnley Football Club staff will be working remotely until further notice so during this period we will ensure club communication channels are accessible and staff respond to supporter enquireis.
For any queries please see the below contact list.
Club general enquiries: firstname.lastname@example.org
Supporter Liaison Officer: email@example.com
Clarets Store: firstname.lastname@example.org
Catering & events: email@example.com
Commercial & hospitality: firstname.lastname@example.org
Media and comms: email@example.com
Foundation & lotteries: firstname.lastname@example.org
Burnley FC in the Community: email@example.com
The 01282 446800 club phone line will also be operational with options to speak to a member of the relevant department 9am-5pm, Monday to Friday.
To speak to Burnley FC in the Community please call 01282 704716, 9am-5pm, Monday to Friday.
Online orders will still be processed during this time, however due to the advice and guidelines set out by the Government & NHS, strict worker policy of distancing will be followed and as such delivery of online orders will run at a reduced capacity.
Please be aware that this may result in delivery times being longer than normal. We thank you for your patience and understanding in these unprecedented times.
Burnley Football Club fully supports the approach outlined by the Premier League below and is committed to working with the league to get the season re-started when it is safe to do so.
Premier League statement: The FA, Premier League, EFL and women’s professional game, together with the PFA and LMA, understand we are in unprecedented times and our thoughts are with everyone affected by COVID-19.
We are united in our commitment to finding ways of resuming the 2019/20 football season and ensuring all domestic and European club league and cup matches are played as soon as it is safe and possible to do so.
We have collectively supported UEFA in postponing EURO 2020 to create space in the calendar to ensure domestic and European club league and cup matches have an increased opportunity to be played and, in doing so, maintain the integrity of each competition.
The FA’s Rules and Regulations state that “the season shall terminate not later than the 1 June” and “each competition shall, within the limit laid down by The FA, determine the length of its own playing season”.
However, The FA’s Board has agreed for this limit to be extended indefinitely for the 2019/20 season in relation to Professional Football.
Additionally, we have collectively agreed that the professional game in England will be further postponed until no earlier than 30 April.
The progress of COVID-19 remains unclear and we can reassure everyone the health and welfare of players, staff and supporters are our priority. We will continue to follow Government advice and work collaboratively to keep the situation under review and explore all options available to find ways of resuming the season when the conditions allow.
We would all like to re-emphasise that our thoughts are with everyone affected by COVID-19.