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YOUR TEAMCARD

Burnley Football Club currently runs a 'TeamCard' access control system at Turf Moor.

The TeamCard system incorporates both access control to Turf Moor and a loyalty system via your SeasonCard.
 
This page is an overview of options to renew your season ticket, how to use your SeasonCard, and full explanation of TeamCard points. 

SEASON TICKET RENEWALS

Season ticket renewals: keeping my seat  

If you already have a SeasonCard and would like keep your current seat when you renew, all you need to do is pay for your new season. This new season will then be uploaded onto your existing SeasonCard, and will grant you entry to Turf Moor. 

If you pay for your season ticket with cash, credit/debit card or cheque, you will need to renew your season ticket annually. We will announce renewal periods on the club website, our email newsletters and our social media channels.

If you choose the Direct Debit scheme to pay for your season ticket, you will not have to renew in the future. We will contact you every season with any changes of price, but your season ticket will auto renew. 

Season ticket renewals: changing my seat 

If you already have a SeasonCard but would like to change your seat when you renew, you have two options: 

1. Speak to the Turf Moor Ticket Office when you are ready to renew and they will let you know of the other seats available to you. Once you have chosen a new seat, you will be given a new SeasonCard (your old one will no longer be valid). 

2. Renew your current seat as normal and then wait until ‘seats swap week’ is announced (after the Early Bird season ticket period ends). During seat swaps week, you will be able to switch your renewed seat to any available in the stadium, including any non-renewed seats. Once you have chosen a new seat, you will be given a new SeasonCard (your old one will no longer be valid). 

If you pay for your season ticket with cash, credit/debit card or cheque, you will need to renew your season ticket annually. We will announce renewal periods on the club website, our email newsletters and our social media channels.

If you choose the Direct Debit scheme to pay for your season ticket, you will not have to renew in the future. We will contact you every season with any changes of price, but your season ticket will auto renew. 

YOUR SEASONCARD, ACCESS CONTROL & TEAMCARD POINTS

How do TeamCard points work? 
 
Collecting points:
  • Your SeasonCard will be active as soon as you receive it - you will be able to gain access to your purchased matches and begin building up Teamcard points when you purchase retail items at the Clarets Store.
  • Each time you make a purchase at the Clarets Store at Turf Moor, Clarets Store at Charter Walk in Burnley or online at www.claretsstore.com (on retail items), you will collect points. 
  • TeamCard points will only be collected when you purchase retail items from Burnley Football Club, unless otherwise stated (e.g. TeamCard points will not collected when purchasing season tickets or matchday tickets at the current time). 
  • For every £1 you spend on retail items, you will receive 10 TeamCard points. 
  • We have select ‘TeamCard matchdays’ and events throughout the season when additional TeamCard points can be collected - these will be advertised on our website.

    Spending points:

Once you have collected TeamCard points, you can choose to spend these to discount your next purchase at Turf Moor. 

Every point is worth 1p to spend at Burnley Football Club against merchandise or a season ticket, etc. 

TeamCard points can be spent at the Turf Moor ticket office towards the cost of your season ticket renewal, or at either of the Clarets Stores against retail items.  For example, if you had 1000 points (£10) you could spend these to reduce the cost of your next season ticket. 

Please note: TeamCard points cannot be used against individual matchdays unless otherwise stated. 

What your collected points are worth:
 
Points collected Spend value
100 £1
500 £5
1000 £10
2000 £20
5000 £50
10000 £100
25000 £250


When can I collect TeamCard points?

You can only collect TeamCard points at the time of purchase by having your card scanned at the till-point. Points will not be added for previous purchases at the club, or if you forget your TeamCard. 

How can I check how many TeamCard points I have?

Register your card here - you will then be shown your TeamCard points total. 
 
The TeamCard app is also available to download on Apple and Android phones. 

What if I forget my TeamCard on a matchday?

You can get a replacement paper ticket for that game from the Turf Moor ticket office, who will then deactivate your TeamCard for that game.
 
Please note: there is a £5 charge for this. 

What if I lose my TeamCard?

Please contact the Turf Moor Ticket Office as soon as possible who will deactivate your card so it cannot be used by anyone else. A replacement TeamCard is £25. 

Can someone else use my TeamCard to enter Turf Moor on matchday?
 
  • Cards are transferable within the same age category and in lower categories.
  • You cannot transfer the card to a higher age /price bracket unless you pay the upgrade payments, where applicable, as outlined.
  • There are no downgrade refunds. 
  • Cards remain the responsibility of the owner. 
  • Free under 10 tickets in the Family stand are not transferable. 
  • For queries, please contact the Turf Moor ticket office on a non-matchday on 01282 446800. 

How do I upgrade my TeamCard for a game?
  • SeasonCards and individual matchday purchasers may ‘upgrade’ their seat during the season for example (under 12 to adult). This can be done before to the game by presenting your ticket at the ticket office, based at Turf Moor.
  • The deadline to complete this upgrade is 1 hour before kick-off.
  • We are unable to complete upgrades over the telephone.
  • Tickets cannot be upgraded online.

What happens if I am rejected entry to Turf Moor?

If the unlikely situation occurs where there is a technical fault with your card, you will be asked to return to the ticket office who will provide you with a paper ticket to gain entry. 

Fans are reminded that to attempt to enter Turf Moor using someone else’s card, without the club's permission or under the incorrect price band, is a fraudulent offence.
 
Anyone who would like to upgrade their season ticket Teamcard must do by close of business the day before matchday.
 
Anyone found to be attempting to enter Turf Moor under the incorrect price band on a matchday will be asked to report to the Turf Moor Ticket Office, pay the full cost for the correct price band season or matchday ticket plus an additional charge of £5. Until this process is complete, you will not be granted access to Turf Moor. 

Do TeamCard points expire and if so, when?
 
From 1st July 2019, you can begin collecting TeamCard points for the 2019/2020 season, which will in turn collect up until 30th June 2020. 
At this point, you will have up until 1st April 2021 to use your points before they expire.

Your total points and their expiry date will be available online at www.myteamcard.co.uk once you have registered your TeamCard. 
 
What can I do with a TeamCard keyfob?
 
TeamCard fobs are available from the Clarets Store and the ticket office when you make a purchase. The keyfob allows you build up points, much like with a TeamCard or SeasonCard, which can then be used to discount future purchases at the Clarets Store or from the cost of a season ticket. 
 
For current SeasonCard holders, fobs can also be linked to your current seasoncard and be used in its place when making purchases at the Clarets Store.
 
Please note: TeamCard keyfobs cannot be used as a form of entry into Turf Moor on matchdays. You will still need to have either a seasoncard or a matchday ticket with barcode.