At the beginning of June, Burnley Football Club began the refund process for those 2019/20 season ticket holders who unfortunately were not able to attend the final four homes games of the Premier League season, due to them being played behind closed doors.
The cash value of the four games to be played behind closed doors was automatically refunded back onto seasoncards in the form of points, allowing supporters the greatest range of options of what they wished to do with their refund value from then on:
- Keep the value of points on your seasoncard and redeem them against future Clarets Store or ticket purchases
- Donate to Youth Development
- Request the points value be transferred into a cash value and paid back onto supporters bank card.
The club deadline of 30th June to choose what you would like to do with your refunded points total has now passed.
If you requested your refund value to either be donated to youth development, or passed back to you as a bank tranfer please be aware that this process has now started and supporters should begin seeing the transfer in their accounts over the coming days/weeks.
We kindly ask for patience as we now run this process. We have all your bank transfer application requests, for what is a complex & large project. Due to Government guidelines the club continues to run to a restricted number of staff in all areas of the business and we aim to get through all requested bank transfer payments as soon as possible.
Thank you for your patience and support.
If you did not request a bank transfer please remember that the value of the four games you missed will be held on your seasoncards as points. These will not expire until 2021 and will be available to use towards purchases in the Clarets Store or towards a future season ticket*. If you request a card refund payment, these points will be taken off your seasoncard and will no longer be available.
* Please note, teamcard points can only be redeemed towards the cost of an up front payment for season tickets. This option unfortunately is not available on direct debit.