Burnley Football Club would like to remind all season ticket holders to ensure they have their season ticket before travelling to Turf Moor on a match day.
Over the past couple of home games, there have been an increasing number of supporters attending the ticket office to obtain a reprint of their season card. Due to the change of ticket office location for the next home game and the reduced number of customer windows in the area, can we please kindly ask all fans to ensure they have this years current season card.
If you believe you have lost or misplaced your season card please see the terms and conditions below regarding a replacement.
5. Lost or Stolen Season Tickets
5.1 In order to gain admission to the Ground, the Season Ticket/card must be presented in its entirety at every Match.
5.2 In the event that you forget your Season Ticket in respect of any individual Match, the Club shall not be obliged to admit you or issue any other form of ticket for that Match. If a match-day duplicate ticket is issued, the Club may require payment of a non-refundable administration charge.
5.3 If, in the Club’s opinion, a Season Ticket is damaged, lost, stolen or destroyed, a duplicate Season Ticket shall be issued by the Club as soon as reasonably practicable after the payment of a non-refundable administration charge (£15). In making its decision, the Club shall be entitled to call for all reasonable evidence of the need for a replacement Season Ticket, for example but not limited to a police crime reference number in the event that a Season Ticket is stolen, or a copy of the damaged Season Ticket. Only one duplicate Season Ticket will be issued to you per season and you will be required to sign a document confirming that the original Season Ticket is damaged, lost, stolen or destroyed and indemnifying the Club against any direct or indirect consequences of such matter having been falsely represented or stated to the Club.
5.4 Should any Season Ticket when applied for not arrive in the post after purchase, you will be required to sign a document confirming this and undertaking to immediately return the original Season Ticket to the Club should it come into your possession at any time. There will be no charge for the issue of a duplicate Season Ticket in this instance.
To aid the match day ticket operation, can we please ask any fans who have misplaced their season card and need a replacement to do so in the next couple of weeks before the next home game.
Season tickets for the 18/19 season are now on sale, to find out more information on this, please click HERE.