EFL digital have issued the following message and advice following log-in and viewing issues.
Important information for all Clarets Player HD subscribers
EFL Digital provides a number of website and content services for Burnley Football Club, including the provision of Clarets Player HD.
Over the summer, EFL Digital migrated to new suppliers, and we are aware of a number of issues that have affected subscribers, for which we unequivocally apologise.
This email seeks to address some of those issues and how you might be able to overcome them:
If you previously had an Annual Subscription, your subscription to Clarets Player will not renew (will not have renewed) at the point of your payment anniversary.
This was a conscious decision to move to a new Season Pass product, that would not run beyond the end of given season.
Therefore, please check your subscription type upon log-in to make sure you have an active package. This should be on the screen you are presented with. If you do not, you will need to purchase a new package at https://www.burnleyfootballclub.com/claretsplayer/subscribe/.
NB: A monthly option exists for fans that feel the season pass does not offer value for money two months into the current season, or do not wish to commit to a longer term option. All new subscriptions automatically renew until cancelled.
Some users have had issues accessing content if overseas. Please note all territory restrictions have now been removed and all users should be able to access content regardless of location.
Please ensure you are attempting to access content on the system requirements detailed here https://www.burnleyfootballclub.com/terms-and-conditions/
Customer Service Backlog
We are aware that some fans have contacted our helpdesk and are waiting for a response. Please note that we are working through all enquiries, for many clubs/fans. You can contact our support team at the following dedicated inbox of firstname.lastname@example.org. Alternatively they can be raised by phone on 020 7826 4577.
A ‘Live Chat’ bubble has now been added within Clarets Player to allow the support team to assist with immediate issues. This should be located in the bottom right of the screen, once you are logged into Player.
Please be assured that we are working to rectify any and all issues affecting Burnley FC as quickly as we can.