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Club News

Vacancy - Supporter Services Representative

23 July 2014

Reports to:  Supporter Services Manager 
Department: Retail

Nature and Scope
As a member of the Burnley Football Club your focus will be to generate excitement, provide exceptional supporter services, drive revenue through the sale of ticketing and retail products

Responsibilities - To work within the Retail Department and assist in the following duties with primary focus on increasing revenue at the club
•    Selling – have the ability to sell ALL ticketing and retail products to BFC supporters (online, telephone and in person sales) and promote, cross-sell and up-sell at every opportunity
•    Customer Service – provide the highest degree of service
•    Financial – possess the ability to handle cash and make change during cash/card transactions and be able to reconcile all daily sales without any overage/shortage occurring
•    Set-Up/Fulfillment – assist in preparing for match day including preparing ticket collections, stock management, merchandising, sending web orders out including away tickets
•    Communication – must be able to communicate clearly in a positive and negative situations and remain professional
•    Phone Calls – be able to make outbound and receive inbound calls
•    Any other duties assigned by management
•    Available to work all home games including league, cup and friendlies

To apply please send your CV and a covering letter to by Friday 1st August.

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