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Ticket News

Access Control & Season Cards: Your Questions Answered

25 August 2014

An FAQ guide to the use of Season Cards at Turf Moor

INTRODUCTION
Burnley Football Club introduced the new 'TeamCard' access control system in the summer of 2014. 
The TeamCard system incorporates both access control to Turf Moor and a loyalty system via your new SeasonCard, which will be a massive benefit to all fans of Burnley Football Club.
SeasonCard holders will very soon be receiving their 2015/2016 SeasonCards through the post (please note: if you have 'renewed' for the 2015/2016 season your season ticket data will be automatically uploaded onto your current card). Please ensure you keep this safe as this is now your season ticket to attend 2015/2016 League games here at Turf Moor, and will also be used in the future if you purchase cup matches or renew your season ticket for the 2016/2017 season..

WHAT DOES IT MEAN FOR ME? – 2015/16 SEASONCARD HOLDER
If you were a 2014/2015 SeasonCard holder and you have renewed for the 2015/2016 season you don't need to do anything! Your new 2015/2016 season card access will be automatically loaded onto your card...simply turn up to Turf Moor on the first day of the season and gain entry.
If you are a 'new' SeasonCard holder for the 2015/2016 season you will receive your SeasonCard in the post over the summer before the season starts.
Your full season ticket data will be on your SeasonCard and allow you access to Turf Moor for all 2015/2016 SkyBet Championship league home matches. Any Capital One Cup or FA Cup matches which you purchase during the season will also be uploaded onto your SeasonCard if you keep the same seat, and allow you access to Turf Moor for these additional matches you purchase.

WHAT DOES IT MEAN FOR ME? – NON SEASONCARD HOLDER.
Non 2015/2016 SeasonCard holders will also be able to purchase a members teamcard for £1 from the Clarets Store (this £1 will be placed onto your card in the form of points) or the Turf Moor Ticket Office.
COMING SOON: This is not available currenlty. We will announce on www.burnleyfc.com when this is available

DO I STILL PURCHASE TICKETS IN THE SAME WAY I DID LAST SEASON?
Yes, the only difference is that your purchased match will be uploaded onto your SeasonCard instead of receiving a paper ticket. SeasonCard Holders will simply use their SeasonCard (which will have your seat details printed on it). However, individual matchday purchasers will also receive a receipt which will have details of their seat for that match. You can purchase match tickets from the Turf Moor Ticket Office, from the Clarets Store, online at www.claretsstore.com or by calling 0871 221 1914
Additionally there is a ‘print from home’ option for those fans purchasing tickets from www.claretsstore.com. Simply purchase your ticket, print it off at home and bring it with you on matchday to gain entry to the stadium.

WHAT HAPPENS TO MY CLARETS NUMBER AND THE LOYALTY POINTS I HAVE BUILT UP OVER THE PAST FEW SEASONS?
The TeamCard system will still use your current Clarets Number, which will be printed on the back of SeasonCard. For the 2015/2016 season loyalty points built up over the past seasons will continue to be used, if required for high profile matches. 
Information on loyalty points will be announced if they are required through the season

HOW DOES TEAMCARD POINTS WORK? COLLECTING POINTS
Once you receive your SeasonCard you are good to go and can gain access to your purchased matches and begin building up Teamcard points when you purchase retail items at the Clarets Store.
Each time you make a purchase at the Clarets Store @ Turf Moor, Clarets Store @Charter Walk Burnley, or online at www.claretsstore.com (on retail items) you will collect points.
TeamCard points will only be collected when you purchase retail items from Burnley Football Club, unless otherwise stated (Eg: TeamCard points will not collected when purchasing season tickets or matchday tickets at the current time).
For every £1 you spend on retail items you will receive 10 TeamCard points.
Burnley FC will have select ‘TeamCard matchdays’ and events throughout the season when additional TeamCard points can be collected. These will be advertised on www.burnleyfc.com 

HOW DOES TEAMCARD POINTS WORK? SPENDING POINTS
Once you have collected TeamCard points you can choose to spend these to discount your next purchase at Turf Moor
Every point you collect equates to 1p to spend back here at Burnley Football Club against merchandise, or a season ticket etc
TeamCard points can be spent at the Turf Moor Ticket Office towards the cost of your season ticket renewal, at either of the Clarets Stores against retail items, or online at www.claretsstore.com
For example: If you had 1000 points (£10) you could spend these to reduce the cost of your next season ticket.
Please note: TeamCard points cannot be used against individual matchdays unless otherwise stated



WHEN CAN I COLLECT TEAMCARD POINTS?
You can only collect TeamCard points at the time of purchase by having your card scanned at the till-point. Points will not be added for previous purchases at the club, or if you forget your TeamCard.

HOW CAN I CHECK HOW MANY TEAMCARD POINTS I HAVE?
Simply register your card at www.teamcard.co.uk . You will then be shown your TeamCard points total.
The TeamCard app is also available to download on smart phones

WHAT IF I FORGET MY TEAMCARD ON A MATCHDAY?
If you forget your TeamCard on matchday you can get a replacement paper ticket for that game from the Turf Moor Ticket Office, who will then deactivate your TeamCard for that game. There is a £5 admin cost for this.

WHAT IF I LOSE MY TEAMCARD?
If you lose your TeamCard please contact the Turf Moor Ticket Office as soon as possible who will deactivate your card so it cannot be used by anyone else. To then get a replacement TeamCard will cost £15.

CAN SOMEONE ELSE USE MY TEAMCARD TO ENTER TURF MOOR ON MATCHDAY?
Yes, cards are transferable within the same age category and in lower categories. You cannot transfer the card to a higher age /price bracket unless you pay the upgrade payments, where applicable, as outlined. There are no downgrade refunds.
Cards remain the responsibility of the owner.
Free Under 10 tickets in the Family stand are not transferable.
If you cannot attend a game you may also have the option of putting your seat back on sale and receiving points on your card if the seat is purchased. For queries contact the Turf Moor Ticket Office on a non-matchday on 0871 221 1914

HOW DO I UPGRADE MY TEAMCARD FOR A GAME?
SeasonCards and individual matchday purchasers may 'upgrade' their seat up to three times during the season (eg u12 to an adult). Jimmy McIlroy Upper tickets cannot be upgraded. This can be done at any time prior to a game but not within three hours of kick off, and by attending the Turf Moor Ticket Office or by calling the ticket office on 0871 221 1914. Upgrades cannot be done online. 

WHAT HAPPENS IF I AM REJECTED ENTRY TO TURF MOOR?
If the unlikely situation occurs where there is a technical fault with your card you will be asked to return to the Ticket Office who will provide you with a paper ticket to gain entry.
Fans are reminded that to attempt to enter Turf Moor using someone else’s card without the club's permission or under the incorrect price band is a fraudulent offence. Anyone who would like to upgrade their season ticket teamcard must do by close of business the day before matchday. Anyone found to be attempting to enter Turf Moor under the incorrect price band on a matchday will be asked to report to the Turf Moor Ticket Office, pay the full cost for the correct price band season or matchday ticket plus an additional admin charge of £50. Until this process is complete you will not be granted access to Turf Moor.

DO TEAMCARD POINTS EXPIRE AND IF SO WHEN?
TeamCard points collect for the full 2014/2015 season up until June 30th 2015. At this point you will have until December 31st 2015 to use your points before they expire
From 1st July 2015 you will then begin collecting TeamCard points for the 2015/2016 season which in turn will collect up until June 30th 2016. At this point you will have up until December 2016 to use your points before they expire. And so on…
Your total points and their expiry date will be available online at www.teamcard.co.uk once you have registered your TeamCard.