2019/20 Season Ticket And Match Ticket Refunds

More information on refunds for the games that supporters were unable to attend in the 2019/2020 season

We would firstly like to thank all supporters for their patience, and pass on the well wishes of all staff.

The club confirmed that 2019/2020 season ticket holders and supporters who had purchased tickets for the final games of the season will be due refunds, as these fixtures will now be played behind closed doors to complete the current Premier League season.

Supporters who purchased tickets for; Manchester City (away), Watford (home), Sheffield United (home), Wolverhampton Wanderers (home) or Brighton & Hove Albion (home), will have the cost of their match tickets refunded in the following ways.

Match tickets purchased online and over the phone using a credit/debit card will be automatically refunded back to the payment card. This process is set to be completed between the dates 5th June & 12th June 2020 and requires no further action from supporters. Please note you may not see the money in your accounts until 3-5 working days after these dates depending on the bank you use.

Supporters who paid for their match tickets in person at the ticket office have the following three options to claim their refund when the ticket office reopens on 15th June 2020. 1. By calling in to the Turf Moor Ticket Office (please ensure you have proof of ID, you know your Clarets Number, have a credit/debit card to hand and adhere to social distancing guidelines); 2. By calling the ticket office on 01282 446800 (Option 2 or 3) 3. By using the refund application form below.

Please note, the deadline for refunds has now passed. If you applied for a refund and have yet to receive it please contact

At the beginning of June 2020, Burnley Football Club began the refund process for those 2019/20 season ticket holders who unfortunately were not able to attend the final four homes games of the Premier League season, due to the matches being played behind closed doors.

The cash value of those four games which were to be played behind closed doors was automatically refunded back onto seasoncards in the form of points, allowing supporters the greatest range of options of what they wished to do with their refund value from then on:

Keep the value of points on your seasoncard and redeem them against future Clarets Store or ticket purchases Donate to Youth Development Request the points value be transferred into a cash value and paid back onto supporters bank card.

The club deadline of 30th June 2020 to choose what you would like to do with your refunded points total has now passed.

If you requested your refund value to either be donated to youth development, or passed back to you as a bank tranfer please be aware that this process has now started and supporters should begin seeing the transfer in their accounts over the coming days/weeks.

We kindly ask for patience as we now run this process.

We have all your bank transfer application requests, for what is a complex & large project. Due to Government guidelines the club continues to run to a restricted number of staff in all areas of the business and we aim to get through all requested bank transfer payments as soon as possible.

Thank you for your patience and support.

If you did not request a bank transferplease remember that the value of the four games you missed will be held on your seasoncards as TeamCard points. These will not expire until 2021 and will be available to use towards purchases in the Clarets Store or towards a future season ticket*. If you request a card refund payment, these points will be taken off your seasoncard and will no longer be available.

  • Please note, teamcard points can only be redeemed towards the cost of an up front payment for season tickets. This option unfortunately is not available on direct debit.
  • TeamCard points accumulated in the 2019/2020 season will not expire in April 2021 as stated above. We recoginise that supporters have been unable to spend these points in store due to the UK wide restrictions placed upon the retail industry. We will extend the ability to use these points and we will notify of any propsed deadline in due course.

For any ticket queries please contact

As with the above, this also means that hospitality and some sponsorship packages will no longer be able to go ahead.

You do not need to contact us at this stage.

Staff in the commercial team will begin to get in touch to speak about your individual match hospitality and sponsorship packages.

For any further information, please email


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